NTB23-032
Service Bulletin Details
Public Details for: NTB23-032
Hvac blower does not operate on cold starts if you confirm the hvac blower does not operate during vehicle cold starts, and the hvac blower will start to operate when the a/c is toggled on and off. Action follow the service procedur
Models from 2023
2023 NISSAN ROGUE |
Models from 2022
2022 NISSAN ROGUE |
Models from 2021
2021 NISSAN ROGUE |
Classification: HA23-004 Reference: Date: NTB23-032 April 12, 2023 HVAC BLOWER DOES NOT OPERATE ON COLD STARTS APPLIED VEHICLES: 2021-2023 Rogue (T33) APPLIED DATES: 2021-2022: All 2023: VINs starting with 5N1 – built before November 22, 2022 VINs starting with JN8 – built before October 24, 2022 IF YOU CONFIRM The HVAC blower does not operate during vehicle cold starts, AND The HVAC blower will start to operate when the A/C is toggled ON and OFF. ACTION Follow the SERVICE PROCEDURE to: 1. Confirm the current A/C Amplifier part number. 2. Follow steps 17 and 18 on page 8 to determine if the A/C Amplifier must be replaced, can be reprogrammed, or if this bulletin does not apply. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/11 SERVICE PROCEDURE IMPORTANT: Before starting, make sure: ASIST on the CONSULT PC has been synchronized (updated) to the current date. All CONSULT-III plus (C-III plus) software updates (if any) have been installed. Connect a battery maintainer or smart charger set to reflash mode or a similar setting. If the vehicle battery voltage drops below 12.0V or rises above 15.5V during reprogramming, the A/C Amplifier may be damaged. Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load remains ON, the A/C Amplifier may be damaged. Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the A/C Amplifier may be damaged. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC or VI during reprogramming, reprogramming may be interrupted and the A/C Amplifier may be damaged. 1. Confirm that the CONSULT PC is connected to Wi-Fi. 2. Connect the VI to the vehicle. 3. Start C-III plus. 4. If prompted, select USA/CANADA Dealers from the drop down menu, and then select OK. 5. Login using your NNAnet credentials. IMPORTANT: If not prompted to enter your username and password, the CONSULT PC may not be connected to Wi-Fi. Close C-III plus, confirm the CONSULT PC is connected to Wi-Fi, and then reopen C-III plus. 6. Wait for the VI to be recognized. The serial number will display when the VI is recognized (Figure 1 on page 3). 2/11 NTB23-032 7. Select Re/programming, Configuration. The VI is recognized Figure 1 8. Check the box to confirm the precaution instructions have been read, and then select Next. HINT: Use the arrows (if needed) to view and read all the precautions. Figure 2 3/11 NTB23-032 9. Select Automatic Selection(VIN). EXAMPLE Figure 3 10. Allow C-III plus to perform automatic VIN selection. Figure 4 4/11 NTB23-032 11. Confirm the VIN or Chassis # is correct, and then select Confirm. XXXXXXXXXXXXXXX ROGUE 2021MY Figure 5 12. Allow the System call to be performed. Figure 6 5/11 NTB23-032 13. Confirm the VIN is correct for the vehicle, and then select Confirm. XXXXXXXXXXXXXXXXXX Figure 7 14. Select HVAC. Figure 8 6/11 NTB23-032 15. Select Reprogramming. Figure 9 16. Find the A/C Amplifier Part Number and write it on the repair order, and then select Save. HINT: This is the current Part Number (P/N). XXXXXXXXXXXX XXXXXXXXXXXX HVAC XXXXXXX T33ROGUE XXXXXXXXXXXX XXXXXXXXXXXX Figure 10 7/11 NTB23-032 Part Number Inspection Check the A/C Amplifier part number. No Does the part number end with “1C”, “3C”, “4C”, “1A”, “3A”, or “4A”? Yes EXAMPLE: 27760-XXX1C Is the part number listed below? No 27760-6RY2D, 27760-6RY5D, 27760-6RY7D, 27760-6RY8D Proceed to Reprogram the A/C Amplifier, step 19 on page 9. 17. Yes Replace the existing A/C Amplifier. The A/C Amplifier is already the latest version. Proceed to CLAIMS INFORMATION on page 11, and refer to the ESM for further diagnostic information. Are the last two (2) characters of the part number “1C”, “3C”, “4C”, “1A”, “3A”, or “4A”? YES: Replace the A/C Amplifier. o Refer to the ESM: VENTILATION, HEATER & AIR CONDITIONER > HEATER & AIR CONDITIONING CONTROL SYSTEM > AUTOMATIC AIR CONDITIONING > REMOVAL AND INSTALLATION > A/C AMP NO: Proceed to step 18. 18. Is the part number 27760-6RY2D, 27760-6RY5D, 27760-6RY7D, or 27760-6RY8D? YES: The A/C Amplifier is already the latest version. See CLAIMS INFORMATION on page 11, and then refer to the ESM for further diagnostic information. NO: Proceed to step 19 on page 9 to perform Reprogram the A/C Amplifier. 8/11 NTB23-032 Reprogram the A/C Amplifier 19. Follow the on-screen instructions to navigate C-III plus and reprogram the A/C Amplifier. 20. Select Next, and then proceed to step 21. HINT: When the screen in Figure 11 displays, A/C Amplifier reprogramming is complete. If the screen in Figure 11 does not display (indicating that reprogramming did not complete), refer to the information on the next page. Figure 11 21. Follow the on-screen instructions to perform Erase All DTCs. 22. Print a copy of the confirmation screen and attach it to the repair order for warranty documentation, and then select Confirm. 9/11 NTB23-032 A/C Amplifier Recovery: Do not disconnect the VI or shut down C-III plus if reprogramming does not complete. If reprogramming does not complete, and the “!?” icon displays as shown in Figure 12: Check battery voltage (12.0 V – 15.5 V). Ignition is ON, engine is OFF. External Bluetooth® devices are OFF. All electrical loads are OFF. XXXXXX XXXXXX XXXXXX XXXXXXXXX Select retry and follow the on screen instructions. XXXXXX XXXXXX “Retry” may not go through on first attempt and can be selected more than once. Figure 12 If reprogramming does not complete, and the “X” icon displays as shown in Figure 13: Check battery voltage (12.0 V – 15.5 V). CONSULT A/C adapter is plugged in. Ignition is ON, engine is OFF. XXXXXX Transmission is in Park. XXXXXX XXXXXX All C-III plus / VI cables are securely connected. All C-III plus updates are installed. Select Home, and restart the reprogram procedure from the beginning. XXXXXXXXX XXXXXX XXXXXX Figure 13 10/11 NTB23-032 PARTS INFORMATION (1) DESCRIPTION PART NUMBER A/C AMPLIFIER (1) QUANTITY 1 If Needed Refer to the Electronic Parts Catalog (EPC) and use the VIN to lookup the part number. CLAIMS INFORMATION Submit a Primary Part (PP) type line claim using the following claims coding: (1) DESCRIPTION PFP OP CODE SYM DIA FRT Reprogram A/C Amplifier (1) TX55AA ZE 32 0.5 Reference the EPC and use the A/C Amplifier (27760-*****) as the Primary Failed Part (PFP). AMENDMENT HISTORY PUBLISHED DATE REFERENCE April 12, 2023 NTB23-032 DESCRIPTION Original bulletin published 11/11 NTB23-032