077213
Service Bulletin Details
Public Details for: 077213
Sunroof does not open or close properly
Models from 2013
2013 SUBARU LEGACY |
2013 SUBARU OUTBACK |
Models from 2012
2012 SUBARU LEGACY |
2012 SUBARU OUTBACK |
Models from 2011
2011 SUBARU LEGACY |
2011 SUBARU OUTBACK |
Models from 2010
2010 SUBARU LEGACY |
2010 SUBARU OUTBACK |
ATTENTION: GENERAL MANAGER PARTS MANAGER CLAIMS PERSONNEL SERVICE MANAGER q q q q IMPORTANT - All Service Personnel Should Read and Initial in the boxes provided, right. SERVICE BULLETIN APPLICABILITY: 2010-2013 Legacy and Outback Models SUBJECT: NUMBER: 07-72-13 unroof Does Not Open or Close Properly S Popping or Slamming Sound When Glass Lowers Prior To Opening DATE: 01-29-13 INTRODUCTION This Bulletin provides diagnosis and repair procedures to address a customer concern of the sunroof not opening or closing properly. It will also address a “popping” or “slamming” sound from the glass panel when it lowers prior to retracting. This Bulletin supersedes TSBs 12-122-10R, 12-124-10R and 12-135-12. COUNTERMEASURE IN PRODUCTION Revised sunroof cable assemblies were incorporated into production starting with the following VINs: MODEL STARTING VIN NUMBER Legacy D*021522 Outback D*251099 PART INFORMATION The “Cable Repair Kit” consists of a revised lid bracket and sunroof operating cable assembly. PART DESCRIPTION NEW PART NUMBER INTERCHANGEABILITY Repair Kit Cable RH Cable Assy RH Repair Kit Cable LH Cable Assy LH Rail Assembly 65449AJ00A New to Old ONLY OLD PART NUMBER 65441AJ00A, B, D 65449AJ01A 65420AJ00D New to Old ONLY New to Old ONLY 65441AJ01A, B, D 65420AJ00A, B, C, D While the rail (sunroof frame) assembly remains virtually unchanged, significant revisions have been made to the cable assemblies (lid brackets) to increase their durability, rigidity and ease of operation as shown in the photos below. Continued... CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Bulletin Number: 07-72-13; Date: 01/29/13 SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Page 1 Original Cable Bracket Revised Cable Bracket Revised and re-positioned Original Continued... Bulletin Number: 07-72-13; Date: 01/29/13 Page 2 SERVICE PROCEDURE / INFORMATION • Verify the customer’s concern(s) as reported. • Inspect the sunroof side rails and wedge cap areas closely for damage. If any damage is confirmed, remove the sunroof assembly from the vehicle following the procedure in the applicable Service Manual. No further inspection is required. Replacement of both cable assemblies and the rail assembly will be required to repair the vehicle. • If the sunroof makes a sound when it is opening but no damage as outlined above is found: ᴏᴏ Close the sunroof completely. ᴏᴏ Confirm that the glass panel extends above the roofline by 1mm or less as shown by “L” in the illustration below. ᴏᴏ If the glass panel is not within the specified 1mm of flush, open the sunshade, remove the trim covers then loosen the four glass panel mounting bolts. Shim the glass panel assembly as necessary to achieve the desired measurement. (1) Roof Panel (2) Glass Panel Weather Strip • Open the sunroof to the point where the rear edge of the glass is fully dropped down, just before it retracts under the roof panel. ᴏᴏ Determine the center point of the back edge of the glass panel by measuring from the outside edges in toward the middle from each side. ᴏᴏ Measure the distance between the top outside edge of the roof opening flange and the glass panel as shown in the photo below. Center point The standard values are 21.7 mm for Legacy, and 21.9 mm for Outback. Continued... Bulletin Number: 07-72-13; Date: 01/29/13 Page 3 If the measurement is correct, inspect the gap from side to side and make sure it is even (one side is not higher or lower than the other). The photo below shows an Outback sunroof with the left (driver’s) side of the glass panel much higher (narrow gap) than the right. Rear Edge of Roof Opening Wide Gap Narrow Gap In this case, although the sunroof on this vehicle is operational, the corners of the rectangular openings in the side rails have become deformed (bent) as shown in the photos below. This keeps the lid bracket shoe from dropping into the rectangular opening in the side rail as it should. Instead, when the glass panel retracts, the lid bracket shoe rides on top of the side rail instead of inside the channel causing the condition shown in the photo above. Again, if any deformation of the rail or the wedge cap is confirmed, replacement of the rail assembly along with both cable assemblies is required. Wedge Cap Bent Corner Continued... Bulletin Number: 07-72-13; Date: 01/29/13 Page 4 • Order the necessary replacement parts as per the chart on Page 1. • Record radio station presets (and navigation system favorites if applicable). • Disconnect the battery. IMPORTANT: Before starting disassembly of the vehicle’s interior, take the time to read through and understand all the instructions outlined in the applicable Service Manual for removal of the trim panels and replacement of the sunroof components. Pay close attention to the precautions for removal and re-use of the varying types of retaining clips (i.e. one-time use of the top “B” pillar upper trim clips and “A” pillar trim tether clips per the August, 2012 issue of TIPS). NOTE: Do not flex the headliner trim panel any more than necessary during removal and installation to avoid damage to the interior fabric. Cleanliness is also very important. Locate a clean area to temporarily store the headliner and protect it from dirt and damage. • Transfer the sunshade to the new frame assembly. • Fit the new cable assemblies to the frame then re-install the sunroof assembly. • Reconnect the battery. • Perform the sunroof motor initialization procedure outlined in the applicable Service Manual. • Confirm proper operation of the sunroof’s tilt, open, and close functions along with the autoreverse safety feature. • Take time to make sure all trim panels are reinstalled properly. • Wipe off any dirt, grease or smudges with a clean cloth. • Reset the radio station presets (and navigation system favorites if applicable). WARRANTY / CLAIM INFORMATION For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the following information: LABOR DESCRIPTION LABOR OPERATION # Sunroof Frame R&R B914-906 Sunroof Frame Assembly, Replace C914-913 Sunroof Water and/or Water Leak Testing & Diagnosis C914-001 Bulletin Number: 07-72-13; Date: 01/29/13 FAIL CODE XFT-87 LEGACY LABOR TIME OUTBACK LABOR TIME 1.9 2 0.5 0.5 0.5 0.5 Page 5