TSMSSG

Remote Engine Start Systems
Troubleshooting Guide
Applicable to 2014MY Forester Vehicles
!IMPORTANT!
• Test and diagnose any vehicle diagnostic trouble codes (DTC) prior to proceeding
with any remote engine start (RES) part replacements.
• Make sure the vehicle has a fully-charged battery before proceeding, around 12.63
volts.
• Ensure that all harness connectors are securely seated per respective installation
instructions.
• Make sure the vehicle has a sufficient amount of fuel.
• This guide references back to the respective system’s installation instructions,
please have a copy of the installation instructions on hand during troubleshooting.
“This Troubleshooting Guide is intended for use by professional technicians ONLY. It is written to inform those
technicians of conditions that may occur in some vehicles, or to provide information that could assist in the
proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and
know-how to do the job correctly and safely. If a condition is described in this guide, DO NOT assume that your
vehicle will have that condition.”
TSM SSG
05/23/13
REV. B
Table of Contents
Service Part Matrix ............................................................................................................................................... 3
Service Part Graphic Detail .................................................................................................................................. 4
System Layout ..................................................................................................................................................... 5
Wire Harness Connector Layout .......................................................................................................................... 6
RES Control Module 8-pin Harness .......................................................................................................... 6
RES Harness 8-pin Ignition Switch Connectors ....................................................................................... 7
RES Control Module 12-pin Harness ........................................................................................................ 8
RES Harness 2-pin Mate to Vehicle Pre-arranged Connector .................................................................. 9
RES Harness 4-pin Mate to Vehicle Pre-arranged Connector .................................................................. 9
Remote Engine Start Control Module Registration Procedure ........................................................................... 10
Remote Engine Start Bi-directional transmitter programming procedure ............................................................ 11
Remote Engine Start Diagnostic Mode .............................................................................................................. 12
Advanced Troubleshooting ................................................................................................................................. 13
“The RES system shuts down when any vehicle door (or rear gate on 5-door vehicles) is opened” ........... 13
“The vehicle starts by itself without pressing the transmitter button ............................................................. 13
“The SSMIII SDI screen displays “Registration Failure” when attempting to register the RES module to the ..
vehicle”.. ....................................................................................................................................................... 14
“CAN Dignostic Trouble Codes (“U codes”) are triggered in the vehicle” ..................................................... 15
“The vehicle’s ignition turns on when the remote engine start system is activated but does not crank the
starter” ........................................................................................................................................................ 16
“The remote engine start system does not power the vehicle’s ignition circuits after receiving the remote
start command” ............................................................................................................................................ 17
“The vehicle starts when the remote engine start system is activated, but the heater / air conditioning
does not turn on” .......................................................................................................................................... 18
“The RES system does not respond when the transmitter button is pressed 2-times” ............................... 19
“The RES system bi-directional feature does not function” .......................................................................... 20
“The Vehicle’s Ignition Powers and The Horn Honks Two (2) Times When Activating the Remote Engine Start
Function” ...................................................................................................................................................... 21
Post Installation Checklist .................................................................................................................................. 22
2
RES System Part Information
Remote Engine Start System Part Matrix
Forester
2014MY
Complete RES Kit-----------------------------
H001SSG000
Service Part Number
H001SSG010
RES ECU Replacement Kit
X
H001SSG060
RES Bi-Directional Fob (qty 1)
X
H001SSG020
Ignition Harness Replacement Kit
X
H001SSG030
Pre-Arranged Jumper Harness Kit
X
H001SSG040
Antenna Replacement Kit
X
H001SSG050
Hood Switch / Bracket Replacement Kit
X
Please Note: The service part numbers referenced above are current as of
the revision of this document. Please check with your parts department for
verification.
3
Service Part Detail
H001SSG010
RES ECU Replacement Kit
H001SSG040
Antenna Replacement Kit
4
H001SSG020
Ignition Harness Replacement Kit
H001SSG050
Hood Switch / Bracket
Replacement Kit
H001SSG030
Pre-Arranged Jumper Harness Kit
H001SSG060
RES Bi-Directional Transmitter
Windshield Mounted Antenna / Receiver
30 AMP Main
Power Fuse X2
8-pin RES Control
Module Connector
See Detail A
12-pin RES Control
Module Connector
See Detail C
RES Control Module
Hood safety switch and bracket mounts
to the fender wall near the air box.
2-pin pre-arranged connector plugs into
the RES hood safety switch.
Engine Compartment:
4-pin RES Harness
Connector Mates to 4-pin
Pre-arranged Connector
See Detail E
2-pin Power Window
Connector Mates to 2-pin
Pre-arranged Connector
See Detail D
8-pin Female Ignition
Connector Mates to
Vehicle's Ignition Switch
See Detail B
8-pin Male Ignition
Connector Mates to
Vehicle's Ignition Harness
See Detail B
System Layout
5
6
Wire Color
Blue
White/Red
Yellow
White/Black
Green
Open
Red/Black
White
Pin
1
2
3
4
5
6
7
8
Battery 1
Starter 2
Open
Ignition 1
Starter 1
Accessory Output
Battery 2
Ignition 2
Function
Input
Output
I/O
Output
Output
Input
Output
In / Out
+
+
+
+
+
+
+
Pol.
Battery (12 volt) input to RES Control Module
Starter crank 2 output
Ignition switch Ig 1 Input, RES ignition 1 output
Starter Crank Output
Output to power ignition switch accessory circuit during RES operation
Battery (12 volt) input to RES Control Module
Ignition switch Ig 2, RES ignition 2 output
Description
VIEW FROM WIRE END
NOTE: Connector Layout Applies
to all: 2014MY Forester Vehicles
"Detail A" 8-pin RES Control Module Connector
Wire Harness Connector Layouts
Wire Color
Green
Yellow
White/Black
White
White/Red
Blue
Red/Black
Open Cavity
Wire Color
Green
Yellow
White/Black
White
White/Red
Blue
Red/Black
Open Cavity
Pin
1
2
3
4
5
6
7
8
Pin
1
2
3
4
5
6
7
8
--
Open
Starter 2
Ignition 2
Battery 2
Battery
Starter 1
Accessory
Ignition 1
Function
In / Out
--
Output
Output
I/O
I/O
Output
Output
I/O
NA
+
+
+
+
+
+
+
NA
NA
+
+
+
+
+
+
+
Pol.
NA
Starter 2 Output
Ignition switch Ig 2, RES ignition 2 output
Ignition switch battery + feed
Ignition switch battery + feed
Starter crank output
Ignition switch accessory, RES accessory output
Ignition switch Ig 1, RES ignition 1 output
Description
NOTE: Connector Layout Applies
to all: 2014MY Forester Vehicles
Starter 2 Output
Ignition switch Ig 2, RES ignition 2 output
Ignition switch battery + feed
Ignition switch battery + feed
Starter crank output
Ignition switch accessory, RES accessory output
Ignition switch Ig 1, RES ignition 1 output
Description
VIEW FROM WIRE END
Output
Output
I/O
I/O
Output
Output
I/O
Pol.
VIEW FROM WIRE END
In / Out
8-Pin Male Connector
Mates to Vehicle's
Ignition Switch Harness
Open
Starter 2
Ignition 2
Battery 2
Battery
Starter 1
Accessory
Ignition 1
Function
8-Pin Female Connector
Mates to Vehicle's
Ignition Switch
NOTE: Connector Layout Applies
to all: 2014MY Forester Vehicles
"Detail B" 8-pin RES Ignition Switch Connectors
Wire Harness Connector Layouts
7
8
Wire Color
Black
Open
Open
Blue
Open
Tan
Open
Open
Yellow/Black
Red
Tan/Red
Open
Pin
1
2
3
4
5
6
7
8
9
10
11
12
NA
Power Window Inter.
CAN High
Hoood Safety Switch Input
NA
NA
Power Window Inter.
NA
CAN Low
NA
NA
Chassis Ground
Function
Input
In / Out
NA
NA
NA
Input
NA
NA
NA
NA
NA
NA
NA
6
12
NA
NA
Data
-
NA
NA
NA
NA
Data
NA
NA
-
Pol.
NOTE: Connector Layout Applies
to all: 2014MY Forester Vehicles
NA
Interrupts ground trigger to power window ignition relay during RES
High Speed CAN data transmit / receive
Registers ground with hood is open, rests neutral when hood is closed
NA
NA
Interrupts ground trigger to power window ignition relay during RES
NA
High Speed CAN data transmit / receive
NA
NA
Chassis ground input to RES system
Description
VIEW FROM WIRE END
1
7
"Detail C" 12-pin RES Control Module Connector
Wire Harness Connector Layouts
Wire Color
Tan
Tan/Red
Wire Color
Yellow/Black
Black
Blue
Red
Pin
1
2
Pin
1
2
3
4
NA
NA
In / Out
NA
NA
Pol.
NOTE: Connector Layout Applies
to all: 2014MY Forester Vehicles
Interrupts ground trigger to power window ignition relay during RES
Interrupts ground trigger to power window ignition relay during RES
Description
VIEW FROM WIRE END
2 1
CAN High
CAN Low
Chassis Ground
Hood Safety Switch Input
Function
Input
Input
NA
NA
4
3
2
1
Data
Data
-
-
Pol.
NOTE: Connector Layout Applies
to all: 2014MY Forester Vehicles
High Speed CAN data transmit / receive
High Speed CAN data transmit / receive
Chassis ground input for RES system
Registers ground with hood is open, rests neutral when hood is closed
Description
VIEW FROM WIRE END
In / Out
4-Pin Female Connector
Mates to Vehicle's 4-Pin
Female Pre-arranged
Connector
"Detail E" 4-pin RES Pre-Arranged Connector
Power Window Inter.
Power Window Inter.
Function
2-Pin Male Connector
Mates to Vehicle's 2-Pin
Female Pre-arranged
Connector
"Detail D" 2-pin RES Power Window Interrupt Connector
Wire Harness Connector Layouts
9
Remote Engine Start Control Module Registration Procedure
1. Use of Subaru Diagnostic Interface (SDI) is required.
2. Verify SSM III (SDI) software is current.
SDI SETUP
Insert any ignition
key into the
ignition cylinder
and turn to the
RUN position
Plug the SDI
diagnostic plug
into the vehicles
diagnostic
connector
Press and hold the SDI
“Menu” and “C” buttons
simultaneously for
approximately 5 seconds
to enter stand alone mode
Proceed to
“Registration"
REGISTRATION
Using the arrows
on the SDI select
“Subaru Vehicle”
PRESS
ENT
Using the arrows
on the SDI select
“All Other Model”
PRESS
ENT
Using the arrows
on the SDI select
“Imm Regist”
PRESS
ENT
The SDI screen
will display
"Select Reg Sys"
Press ENT to
select Immobi Sys
PRESS
ENT
SDI screen will display
PRESS
"Smart System : ENT
C
Otherwise : C"
SDI screen will display
PRESS
"Confirm IGN ON
ENT
YES : ENT / NO : C "
SDI screen will display
PRESS
"IMMOBILIZER
ENT
Press Ent"
Using the arrows
on the SDI select
"R/C E/G ST Reg"
PRESS
ENT
SDI screen will display
"Reg Remote Cont. PRESS
Eng Starter
ENT
Yes: ENT / No: C"
10
Confirm Ignition Sw On PRESS
ENT
Press "Ent"
SDI screen will display
"Registering...
Please Wait"
WAIT
SDI screen will display
PRESS
"Remo.con.eng.st
ENT
regist.success"
Registration
Complete
Remote Engine Start Bi-directional Transmitter Programming Procedure
NOTE: Up to eight (8) transmitters can be programmed to the remote engine start system.
1. Open the driver’s door (the driver’s door must remain open throughout the entire process).
2. Depress and hold the vehicle’s brake pedal.
3. Turn the ignition to the “on” then “off”, “on” then “off”, “on” then “off”, then back “on” and leave “on” throughout the
programming process. (Four ignition key cycles ending in “on”, total duration from point of first ignition “on cycle
must not exceed five (5) seconds)
4. The system will flash the side marker lights, tail lights, front position lights and honk the horn three (3) times,
indicating that the system has entered transmitter learn mode.
5. Press and release the “
“ button on the transmitter you wish to program.
6. The system will flash the side marker lights, tail lights, front position lights and honk the horn one (1) time,
indicating that the system has learned the transmitter. Upon successful programming, the remote start confirming
transmitter button will flash one (1) time (within five (5) seconds).
7. Repeat step five (5) for any additional transmitters (the system will accept up to eight (8) transmitters).
8. The system will exit transmitter programming mode if the ignition key is turned to the OFF position, the door is
closed or after two (2) minutes.
11
Remote Engine Start Diagnostic Mode
The Forester remote engine start module is equipped with a diagnostic mode that will aid in troubleshooting abnormal failure to start or
abnormal shut down conditions. The diagnostic mode saves the last abnormal failure to start or abnormal shut down in memory.
Normal shut downs will not be included in the diagnostic table. Normal shutdowns include: 15-minute run time expiration, shut down or
failure to start when the vehicle door is opened, shut down via RES transmitter and failure to start when the service mode is active.
Accessing diagnostic mode (same as transmitter learn mode):
1.
Open the driver’s door (the driver’s door must remain open throughout the entire process).
2.
Depress and hold the vehicle’s brake pedal.
3.
Turn the ignition to the “on” then “off”, “on” then “off”, “on” then “off”, then back “on” and leave “on” throughout the programming
process. (Four ignition key cycles ending in “on”, total duration from point of first ignition “on cycle must not exceed five (5) seconds)
4.
The system will flash the side marker lights, tail lights, front position lights and honk the horn three (3) times, indicating that the
system has entered transmitter learn mode.
5.
Release the brake pedal and then immediately press and release the brake pedal again.
6. The system will flash the side marker lights, tail lights, front position lights and honk the horn a number of times
corresponding with the table below.
Horn Honks
12
Shutdown Condition
Diagnosis
No Honk
Normal Operation
Normal remote start operation. No abnormal shut downs
have occurred since installation of the system.
1 Honk
Hood Safety Switch Active
Verify that hood is closed and latched. Check for damaged
or mis-aligned hood switch/bracket.
2 Honks
Brake Pedal Depressed
Check for damaged or inop brake switch in vehicle or
connection issue between BIU and brake pedal switch. This
does not indicate failure of an RES component.
3 Honks
RES Stop Request
The vehicle's BIU sent a "stop request" to the RES module
to indicate a vehicle related concern (DTC's, etc.). Vehicle
condition must be corrected prior to restoring RES operation.
This does not indicate failure of an RES component.
Contact SOA for a listing of conditions and DTC's that would
cause the BIU to transmit an "RES Stop Request" message.
4 Honks
RPM Over-rev
The RES module reads a CAN message to determine
engine speed (> 3,500 RPM). Check vehicle systems to
determine what would cause an abnormal high RPM. This
does not indicate failure of an RES component.
5 Honks
Missing CAN Messages
The RES system detected missing CAN Bus messages
from the BIU or TCU. Verify proper operation of both BIU
and TCU. This does not indicate failure of an RES
component.
6 Honks
Shifter Not in Park
This indicates that the shifter was not in park at time of
RES activation or was moved out of park after RES
activation. Verify operation of transmission/shifter switches.
Verify operation of the BIU and TCU. This does not indicate
failure of an RES component.
7 Honks
CAN Error
This fault indicates that the RES module recorded 24 or
more CAN error messages. Clear any vehicle DTC's that
are present and re-test. If DTC's continue to occur, remove
the (2) 30 AMP fuses from the RES main harness. If DTC's
return, there is an issue with another vehicle component.
If DTC's do not return or return only when RES system is
running the vehicle, replace the RES control module
p/n H001SFJ010.
Advanced Troubleshooting
The RES system shuts down when any vehicle door (or rear gate on 5-door vehicles) is opened.
- This is an additional safety feature and is normal
operation.
Note: The vehicle will continue to run if the trunk is
opened on sedan vehicles.
The vehicle starts by itself without pressing the transmitter button
Two conditions could exist that would allow the vehicle to
start without user interaction with the RES transmitter.
1. Another user’s transmitter accidently programmed to
the system and in range of activation.
2. Damage (usually caused by severe drop/shock) to
the RES transmitter that is allowing the button to stay
engaged or damage causing a self transmit.
1. Another user’s transmitter accidently programmed to
the system and in range of activation.
To correct this situation, the unauthorized transmitter
must be de-programmed from the system. All customer
RES transmitters must be available. Following the
transmitter programming instructions on page 11 of this
guide, when you reach step 5, you will program each
transmitter multiple times to fill all 8 memory slots. For
example, if 2 transmitters are available, program each
transmitter four (4) times. This will de-program any
unauthorized transmitter.
Does this solve the problem?
NO
2. Damage (usually caused by severe drop/shock) to the
RES transmitter that is allowing the button to stay
engaged or damage causing a self transmit.
If this issue is the cause of the vehicle starting on it’s
own, a slight touch or rub of the button on the RES
transmitter would cause it to activate. If this is the case,
the recommended action is to replace the RES
transmitter P/N H001SSG060.
13
Advanced Troubleshooting
The SSMIII SDI screen displays “Registration Failure” when attempting to register the RES module to
the vehicle.
- Are the 8-pin and 12 pin connectors at the RES control
module secure?
-Are the ignitions switch T-connectors properly installed
and secure?
- Are the vehicle pre-arrangement connectors secure
between the RES control module and pre-arrangement
connectors?
NO
Ensure that all wire harness connectors are secure at
the RES control module, ignition switch and vehicle prearrangement connectors and re-attempt the registration
process.
YES
YES
Replace any blown fuses in the RES ignition harness as
necessary
- Verify +12 volt battery power at the white and white/red
wires (pins 2 and 8) of the 8-pin RES module connector.
- Verify +12 volt battery power at the white and white/red
wires (pin 4 & 5) of the 8-pin male and female ignition
connectors.
- Verify that the (2) 30-AMP fuses on the RES ignition
harness are not blown.
- Verify that no loose or damaged terminals / connectors
are present at the RES control module 12-pin connector,
2-pin pre-arranged connector or 4-pin pre-arranged
If loose or damaged terminals are found at the 8-pin
RES module connector, replace the RES ignition
harness as necessary (p/n H001SSG020).
NO
If loose or damaged terminals are found at the 8-pin
male or female ignition switch connectors, replace the
RES ignition harness as necessary (p/n H001SSG020).
If loose or damaged terminals are found at the RES
control module 12-pin connector, 2-pin pre-arranged
connector or 4-pin pre-arranged connector replace the
RES pre-arranged jumper harness as necessary (p/n
H001SSG030).
YES
- Unplug the 5-pin antenna / receiver harness from the
RES control module and re-attempt the registration
process.
YES
- Verify that there is no damage the antenna / receiver
harness at the RES control module or any areas where it
is routed to the windshield mounted antenna / receiver.
YES
Replace the antenna / receiver and wire harness as
necessary (p/n H001SSG040).
14
NO
Replace the RES ECU Replacement Kit (p/n
H001SSG010).
Advanced Troubleshooting
CAN Diagnostic Trouble Codes (“U codes”) are triggered in the vehicle.
- Temporarily remove the (2) 30 amp power fuses from
the RES ignition harness and unplug the 12-pin RES
control module connector. Do the DTC’s clear and
remain cleared when the vehicle is operated using the
ignition key?
This problem is likely not related to the RES system.
NO
NOTE: After verification, re-install the (2) 30 AMP fuses
and plug the 12-pin connector back into the RES control
YES
YES
- Verify +12 volt battery power at the white and white/red
wires (pins 2 and 8) of the 8-pin RES module connector.
- Verify +12 volt battery power at the white and white/red
wires (pins 4 & 5) of the 8-pin male and female ignition
connectors.
- Verify that the (2) 30-AMP in-line fuses on the RES
ignition harness are not blown.
- Verify that no loose or damaged terminals / connectors
are present at the RES control module 12-pin connector,
2-pin pre-arranged connector or 4-pin pre-arranged
Replace any blown fuses in the RES ignition harness as
necessary
If loose or damaged terminals are found at the 8-pin
RES module connector, replace the RES ignition
harness as necessary (p/n H001SSG020).
NO
If loose or damaged terminals are found at the 8-pin
male or female ignition switch connectors, replace the
RES ignition harness as necessary (p/n H001SSG020).
If loose or damaged terminals are found at the RES
control module 12-pin connector, 2-pin pre-arranged
connector or 4-pin pre-arranged connector, replace the
RES pre-arranged jumper harness as necessary (p/n
H001SSG030).
YES
- Unplug the 5-pin antenna / receiver harness from the
RES control module and operate the vehicle using the
ignition key. Do the DTC’s return?
Verify that there is no damage the antenna / receiver
harness at the RES control module or any areas where it
is routed to the windshield mounted antenna / receiver.
NO
Replace the antenna / receiver and wire harness as
necessary (p/n H001SSG040).
YES
Replace the RES ECU Replacement Kit (p/n
H001SSG010).
15
Advanced Troubleshooting
The vehicle’s ignition turns on when the remote engine start system is activated but does not crank
the starter
- Was the RES control module successfully programmed
to the vehicle using the SSMIII?
NO
Follow the procedures for “Remote Engine Start Control
Module Registration” on page 10 of the guide to register
the RES control module to the vehicle.
YES
Replace or recharge the vehicle’s battery as necessary.
- Temporarily bypass the hood safety switch and connect
a battery charger to the vehicle’s battery. Attempt the
remote start system again with the battery charger
connected.
- Does this solve the problem?
YES
YES to cease crank output if
Note: the RES system is required
the vehicle’s ignition circuit is registering less than 9.0
volts at RES system power-up. The system will make 3
additional attempts. The system will also abort the RES
process (no start re-attempts will occur) if ignition circuit
is registering < or equal to 6.0 volts during the starter
crank cycle.
Note: Be sure to re-connect the hood safety switch after
test.
NO
- Are any CAN diagnostic (“U codes”) present in the
vehicle?
Replace any blown fuses in the RES ignition harness as
YES
necessary
YES or
NO
- Verify +12 volt battery power at the white and white/ red
wires (pins 2 and 8) of the 8-pin RES module connector.
- Verify +12 volt battery power at the white and white/red
wires (pins 4 & 5) of the 8-pin male and female ignition
connectors.
- Verify that the (2) 30-AMP in-line fuses on the RES
ignition harness are not blown.
- Verify that no loose or damaged terminals / connectors
are present at the RES control module 12-pin connector,
2-pin pre-arranged connector or 4-pin pre-arranged
If loose or damaged terminals are found at the 8-pin
RES module connector, replace the RES ignition
harness as necessary (p/n H001SSG020).
NO
If loose or damaged terminals are found at the 6-pin
male or female ignition switch connectors, replace the
RES ignition harness as necessary (p/n H001SSG020).
If loose or damaged terminals are found at the RES
control module 12-pin connector, 2-pin pre-arranged
connector or 4-pin pre-arranged connector, replace the
RES pre-arranged jumper harness as necessary (p/n
H001SSG030).
YES
- Unplug the 5-pin antenna / receiver harness from the
RES control module and re-register the RES control
module to the vehicle using the SSMIII.
YES
Replace the RES ECU Replacement Kit (p/n
H001SSG010).
16
Verify that there is no damage the antenna / receiver
harness at the RES control module or any areas where it
is routed to the windshield mounted antenna / receiver.
NO
Replace the antenna / receiver and wire harness as
necessary (p/n H001SSG040).
Advanced Troubleshooting
The remote engine start system does not power the vehicle’s ignition circuits after receiving the
remote start command
- Was the RES control module successfully programmed
to the vehicle using the SSMIII?
NO
Follow the procedures for “Remote Engine Start Control
Module Registration” on page 10 of the guide to register
the RES control module to the vehicle.
YES
- Does the vehicle start and operate properly when
starting with the ignition key?
NO
- Verify that the remote engine start 8-pin ignition switch
male and female connectors are securely seated.
- Verify that the RES ignition harness 8-pin connector and
RES jumper harness 12-pin connector are securely
seated into the remote engine start control module.
YES
-Verify that there is +12 volt output at pin 5 (Green wire) of
the RES ignition harness 8-pin connector and +12 volt
output at pin 1 (Blue wire) of the RES ignition harness 8pin connector after the remote engine start system is
activated.
- Verify that the (2) 30 AMP fuses on the RES ignition
harness are not blown and replace as necessary.
Retest - If this did not fix the problem replace the RES
ECU Replacement Kit (p/n H001SSG010).
Does this solve the problem?
NO
Replace the RES ignition harness p/n
H001SSG020.
17
Advanced Troubleshooting
The vehicle starts when the remote engine start system is activated, but the heater / air conditioning
does not turn on
- Does the heater / air conditioning turn on when the
vehicle is running with the ignition key?
NO
- Verify that the remote engine start 8-pin ignition switch
male and female connectors are securely seated.
- Verify that the RES ignition harness is securely seated
into the RES control module.
YES
- Are the heater or air conditioning controls in the vehicle
preset to the desired setting prior to activation of the
remote engine start system?
NO
- The remote engine start system does not have the
ability to adjust the vehicle’s climate controls, they must
be preset to the desired setting prior to activation.
- For electronic climate control vehicles, the display
should read “Full Auto”. The blower may not come on at
full speed, but the vehicle will automatically set the
climate control to heat or cool the interior to a median
temperature. This is normal operation.
YES
-Verify that there is +12 volt output at the RES ignition
harness 8-pin connector, pin 3 (yellow wire). NOTE:
There will be no output on these wires while the starter
motor is energized.
- Verify that the (2) 30 AMP fuses on the RES ignition
harness are not blown and replace as necessary.
Retest - If this did not fix the problem replace the RES
ECU Replacement Kit (p/n H001SSG010).
Does this solve the problem?
NO
Replace the RES ignition harness p/n
H001SSG020.
18
Advanced Troubleshooting
The RES system does not respond when the transmitter button is pressed 2-times.
- Do the RES transmitter batteries have sufficient charge?
Note: The 3V lithium battery should register a 3V charge
while tested under load. Battery life under normal usage
is approximately 1 year.
NO
Refer to the vehicle’s owner’s manual remote start
section for battery replacement.
YES
- Do both transmitters fail to function when and an
activation attempt is made?
NO
YES
Using the “Remote Engine Start Bi-directional transmitter
programming procedure” on page 11 of this guide,
attempt to re-program both transmitters. Does this solve
the problem?
- Using the “Remote Engine Start Bi-directional
transmitter programming procedure” on page 11 of this
guide, attempt to re-program the non-functioning RES
transmitter. Does this solve the problem?
YES
NO
NO
Replace the RES bi-directional transmitter(s) p/n
H001SSG060. Does this solve the problem?
YES
NO
- Inspect the RES antenna / receiver harness for shorts or
damage.
- Inspect the RES antenna / receiver harness connectors
at the windshield mounted antenna and RES control
Replace the RES antenna / receiver and harness p/n
H001SSG040.
19
Advanced Troubleshooting
The RES system bi-directional feature does not function
- Do the RES transmitter batteries have sufficient charge?
Note: The 3V lithium battery should register a 3V charge
while tested under load. Battery life under normal usage
is approximately 1 year.
NO
- Refer to the vehicle’s owner’s manual remote start
section for battery replacement.
- Transmitter range and bi-directional functionality will
deteriorate as batteries near end of life.
YES
- Does the bi-directional feature fail to function on both
transmitters after the vehicle has successfully started?
NO
YES
- Inspect the RES antenna / receiver harness for shorts or
damage.
- Inspect the RES antenna / receiver harness connectors
at the windshield mounted antenna and RES control
module for loose or damaged terminals.
Replace the RES antenna / receiver and harness p/n
H001SSG040.
20
- Using the “Remote Engine Start Bi-directional
transmitter programming procedure” on page 11 of this
guide, attempt to re-program the non-functioning RES
transmitter. Does this solve the problem?
YES
NO
NO
Replace the RES bi-directional transmitter(s) p/n
H001SSG060.
Advanced Troubleshooting
The Vehicle’s Ignition Powers and The Horn Honks Two (2) Times When Activating the Remote Start
Function
- The remote engine start system is detecting one of the
following safety shutdown inputs. This must be
corrected prior to restoring normal remote start
functionality.
1. Hood Open
2. Brake Pedal Depressed
-Hood Open
- Verify that the hood safety switch/bracket are properly
installed. Check for damage or misalignment of the
switch/bracket.
- The Yellow/Black wire (pin 9) of the 12-pin RES control
module connector should register ground when the hood
is open and register voltage or open when the hood is
closed.
- Brake Pedal Depressed
Check for damaged or inoperable brake switch in the
vehicle or connection issue between BIU and brake
pedal switch. The RES module reads this input through
a CAN Bus message and is likely a vehicle related issue
rather than a remote start component failure.
NO
Verify that no ignition key is resting in the ignition cylinder.
- Ignition Key Sense Circuit Active
NO
Check for damaged or inoperable key sense switch in
the vehicle or connection issue between BIU and key
sense switch. The RES module reads this input
through a CAN Bus message and is likely a vehicle
related issue rather than a remote start component
Service Mode prevents activation of the RES system while
the vehicle is being serviced.
- Service Mode Enabled
NO
To enable or disable service mode:
1. Sitting in the driver’s seat with all doors (including rear
gate) closed.
2. Verify that the transmission shifter is in the “park”
position.
3. Turn the ignition key to the “on” position.
4. Depress and hold the vehicle’s brake pedal.
5. Press the RES transmitter Start button three (3) times
pausing one (1) second between presses.
6. The systen will pause for one (1) second and the
vehicle’s horn will honk three (3) times to indicate
service mode has been enabled or one (1) time to
indicate service mode has been disabled.
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Post Installation Checklist
1. REMOTE ENGINE START- Make sure the key is removed from the ignition switch, the engine hood is closed
and all doors and rear gate are closed. Press the START button twice within 3 seconds - The parking lights
should flash once, the horn should beep once then the vehicle should crank and start. Once started the parking
lights will turn on and stay on and the transmitter button will flash 2 times every 5-seconds signifying the vehicle
is started.
2. SHUT DOWN WITH DOOR OPENING - While the vehicle is running under remote engine start, wait at least five
(5) seconds and then confirm that all function’s (lock, unlock, etc.) operate properly on the FACTORY transmitter.
Once FACTORY transmitter functionality is confirmed press the UNLOCK button on FACTORY transmitter and
open any vehicle door or rear gate (5-door vehicle) The remote engine start system should shut down and the
transmitter button should flash three (3) times indicating the system has shut down.
3. ACTIVATION WITH DOOR OPEN - Make sure the key is removed from the ignition switch and the engine hood
is closed. Open the driver’s door, press the START button twice within 3 seconds - The vehicle’s ignition should
power momentarily and then shut down and the vehicle’s horn should honk and the parking lights should flash
a total of six (6) times. The vehicle should not start with any door or rear gate (5-door vehicle) opened.
4. BRAKE PEDAL SAFETY - While sitting in the vehicle with all doors and rear gate (trunk is not monitored on
sedans) closed, restart the vehicle using the remote engine starter, press the brake pedal - The vehicle should
shut off.
5. KEY-IN-SENSE - While sitting in the vehicle with all doors and rear gate closed, insert the ignition key into the
ignition switch but keep in off position, activate the remote engine start function - the vehicle should flash the
lights as if it is going to start but then the horn should beep twice and the remote engine starter does not
attempt to start the vehicle since it senses the key in the ignition.
6. HOOD SAFETY SWITCH - Open the engine hood and activate the remote engine start function - The horn
should beep two additional times signifying that hood safety switch is tripped and the vehicle will not start.
7. HEATER / AC FUNCTION - Insert the ignition key and turn the ignition to the run position, preset the vehicle’s
heater or air conditioning to the on position then turn the ignition off and remove the ignition key. Activate the
remote engine start system and verify that the heater or air conditioning turns on to the preset setting for
manual climate controlled vehicles and turns to the “Full Auto” setting for electronic climate control vehicles.
8. 15-MINUTE RUN TIME - Activate the remote engine start system and allow the system to run for the 15-minute
preset run time. The remote engine start system should shut the vehicle off in 15 minutes (+/- 10 seconds).
9. TRANSMITTER FUNCTIONALITY VERIFICATION - Activate the remote engine starter using both of the supplied
single button transmitters.
FUNCTIONAL TESTING IS NOW COMPLETE.
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