23TD01 Corolla L

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: April 13, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
LIMITED SERVICE CAMPAIGN 23TD01 Remedy Notice
Certain 2023 Model Year Corolla Hatchback
License Plate Bracket Clips Interfere with Lower Grille Assembly
Model / Years
2023 Model Year
Corolla
Production Period
Late August 2022 –
Late October 2022
Approximate Total Vehicles
880
Condition
The front license plate bracket provided with the vehicle has clips that potentially interfere with the lower grille assembly. This
interference can make it more difficult to install the front license plate bracket.
Remedy
Any Authorized Toyota dealer will inspect and modify the license plate bracket FREE OF CHARGE.
This Limited Service Campaign will be available until December 31, 2025, and is only available at an authorized Toyota dealer.
Covered Vehicles
There are approximately 880 vehicles covered by this Limited Service Campaign. Approximately 300 vehicles covered by this
Limited Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in late June 2023. A sample of the owner notification letter has been included for your
reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who
purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.
© 2023 Toyota Motor Sales, USA
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Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However, if
the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of
the email state “Disclosure Form 23TD01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive
head unit notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized
dealer to have this Limited Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt
stating that the vehicle has a new Limited Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the
message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in
30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer
chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being
viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Limited
Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is
completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next
clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the
message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday
through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
© 2023 Toyota Motor Sales, USA
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Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted
otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering
method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers
below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional
details.
Note: The original bracket on the vehicle will be modified according to the technical instructions for this LSC. It is only
necessary to order the part number below if the bracket is not installed on the vehicle and the customer has misplaced the
bracket which was originally included with the vehicle.
Part Number
52114-12390
Description
Front Bumper Extension Mounting Bracket
© 2023 Toyota Motor Sales, USA
Quantity
As needed
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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
• TIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
This Limited Service Campaign will be available until December 31, 2025, and is only available at an authorized Toyota dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Limited Service Campaign must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS)
is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis,
quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign
claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
© 2023 Toyota Motor Sales, USA
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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1.Check the VIN range.
2. Check the TIS Vehicle Inquiry System.
Not Covered
No Further Action Required
Yes
Remove the Front Bumper Extension Mounting
Bracket
Covered
Is the front bumper extension mounting bracket
installed on the lower grille assembly?
No
Does the customer have the front bumper
extension mounting bracket?
Yes
No
Order the NEW front bumper extension
mounting bracket.
Covered
Inspect the front bumper extension mounting
bracket.
NG
Cut down the dowel and 2 clips.
OK
Restore the vehicle.
Campaign Completed, return the vehicle to the
customer.
© 2023 Toyota Motor Sales, USA
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Op Code
23TD01R1
Description
Modify Original License Plate Bracket
Modify New License Plate Bracket if Damaged or
Missing
23TD01R2
•
•
Flat Rate Hours
0.2
0.3
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
This Limited Service Campaign expires on December 31, 2025.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Campaign Designation / Phase Decoder
23TD01
19
T
A
01
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)
01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2023 Toyota Motor Sales, USA
LIMITED SERVICE CAMPAIGN 23TD01 (Remedy Notice)
Certain 2023 Model Year Corolla Hatchback
License Plate Bracket Clips Interfere with Lower Grille Assembly
Frequently Asked Questions
Original Publication Date: April 13, 2023
Q1:
A1:
What is the condition?
The front license plate bracket provided with the vehicle has clips that potentially interfere with the lower grille
assembly. This interference can make it more difficult to install the front license plate bracket.
Q2:
A2:
What is Toyota going to do?
Owners of the vehicles covered by this Limited Service Campaign will receive a notification letter via first class
mail starting in late June 2023. Any authorized Toyota dealer will inspect and modify the license plate bracket
FREE OF CHARGE.
Q3:
A3:
Which and how many Toyota vehicles are covered?
This Limited Service Campaign covers certain 2023 Model Year Toyota Corolla Hatchback vehicles. There are
approximately 2,520 vehicles covered.
Model / Years
2023 Model Year
Corolla Hatchback
Q4:
A4:
Q5:
A5:
Q6:
A6:
Q3a:
A3a:
Production Period
Late August 2022 –
Late October 2022
Approximate Total Vehicles
880
When will this Limited Service Campaign Expire?
This Limited Service Campaign will be available until December 31, 2025.
How long will the repair take?
To inspect and modify the bracket will take approximately half an hour. However, it may be necessary for the
owner to make the vehicle available for a longer period of time depending upon the dealer’s work schedule.
What if an owner has previously paid for repairs to his/her vehicle for this condition?
Owners are requested to refer to the remedy owner letter for instructions to request reimbursement for
previous repair costs.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information based upon the DMV records. Please make sure your registration or title
information is correct.
© 2023 Toyota Motor Sales, USA
FAQ Page 1 of 2
Q7:
A7:
What if an owner has additional questions or concerns?
Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
© 2023 Toyota Motor Sales, USA
FAQ Page 2 of 2
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.
This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the remedy has NOT
been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
VIN
Campaign Code
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2023 Toyota Motor Sales, USA – Version 3c