T-SB-0020-23
Service Bulletin Details
Public Details for: T-SB-0020-23
Tsb: some 2022 ? 2023 model year corolla cross vehicles may exhibit an intermittent condition during windshield wiper operation where the stop and start system does one or both of the following: ?Does not restart the engine. ?Reactivate
Models from 2023
2023 TOYOTA COROLLA CROSS |
Models from 2022
2022 TOYOTA COROLLA CROSS |
T-SB-0020-23 April 27, 2023 Stop and Start System - Intermittent No Restart During Wiper Operation Service Category Engine/Hybrid System Section Starting Market USA and Mexico Applicability YEAR(S) MODEL(S) 2022 - 2023 Corolla Cross ADDITIONAL INFORMATION Introduction Some 2022 – 2023 model year Corolla Cross vehicles may exhibit an intermittent condition during windshield wiper operation where the stop and start system does one or both of the following: Does not restart the engine. Reactivates after being manually canceled. NOTE The engine remains able to be restarted manually. The stop and start ECM (SAE term: Powertrain Control Module/PCM) logic has been modified to correct this condition. Follow the Repair Procedure in this bulletin to address this condition. © 2023 Toyota Motor Sales, USA Page 1 of 8 T-SB-0020-23 April 27, 2023 Page 2 of 8 Stop and Start System - Intermittent No Restart During Wiper Operation Table of Contents Warranty Information ................................................................................................................. 3 For USA Market .................................................................................................................... 3 For Mexico Market ................................................................................................................ 3 Parts Information ....................................................................................................................... 4 For USA Market .................................................................................................................... 4 For Mexico Market ................................................................................................................ 4 Required Tools & Equipment ..................................................................................................... 5 Calibration Information ............................................................................................................... 6 For USA Market .................................................................................................................... 6 For Mexico Market ................................................................................................................ 6 Repair Procedure ....................................................................................................................... 6 © 2023 Toyota Motor Sales, USA T-SB-0020-23 April 27, 2023 Page 3 of 8 Stop and Start System - Intermittent No Restart During Wiper Operation Warranty Information For USA Market OP CODE DESCRIPTION TIME OFP T1 T2 EG2302 Reprogram the Stop and Start ECM (PCM) 0.4 89261-#####* 81 74 *Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter. APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. For Mexico Market OP CODE DESCRIPTION TIME OFP T1 T2 EG2302 Reprogram the Stop and Start ECM (PCM) 0.4 89261-#####* 81 74 *Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter. APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 60,000 kilometers, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2023 Toyota Motor Sales, USA T-SB-0020-23 April 27, 2023 Page 4 of 8 Stop and Start System - Intermittent No Restart During Wiper Operation Parts Information For USA Market PART NUMBER PREVIOUS NEW 89261-0A010 89261-0A011 89261-0A040 89261-0A041 00451-00001-LBL PART NAME QTY Computer, Engine Stop and Start (PCM) – Authorized Modifications Label 1 NOTE The Stop and Start ECM (PCM) should NOT be replaced as part of the Repair Procedure. Authorized Modifications Labels may be ordered in packages of 25 from the Materials Distribution Center (MDC) (portal.toyotamdc.com) under item No. 00451-00001-LBL. For Mexico Market PART NUMBER PREVIOUS NEW 89261-0A010 89261-0A011 89261-0A050 89261-0A051 00451-00002-MEX PART NAME QTY Computer, Engine Stop and Start (PCM) – Authorized Modifications Label 1 NOTE The Stop and Start ECM (PCM) should NOT be replaced as part of the Repair Procedure. Authorized Modifications Labels may be ordered in packages of 25 from the Materials Distribution Center (MDC) (portal.toyotamdc.com) under item No. 00451-00002-MEX. © 2023 Toyota Motor Sales, USA T-SB-0020-23 April 27, 2023 Page 5 of 8 Stop and Start System - Intermittent No Restart During Wiper Operation Required Tools & Equipment SPECIAL SERVICE TOOLS (SST) PART NUMBER QTY Battery Diagnostic Tool* DCA-8000P T 1 *Essential SST. NOTE Additional SSTs may be ordered by calling 1-800-933-8335 (USA) or 01-800-504-5330 (Mexico). REQUIRED EQUIPMENT SUPPLIER Techstream ADVI* PART NUMBER QTY TSADVUNIT Techstream 2.0 TS2UNIT ADE 1 Techstream Lite TSLITEPDLR01 Techstream Lite (Green Cable) TSLP2DLR01 *Essential SST. NOTE Only ONE of the Techstream units listed above is required. GTS+ software version 2022.04.004.02 or later is required. Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787 (USA) or 01-55-50103041 (Mexico) Use Techstream or an approved J2534 interface to perform flash reprogramming updates. Visit techinfo.toyota.com for more information regarding J2534 reprogramming. © 2023 Toyota Motor Sales, USA T-SB-0020-23 April 27, 2023 Page 6 of 8 Stop and Start System - Intermittent No Restart During Wiper Operation Calibration Information For USA Market CALIBRATION ID MODEL MODEL YEAR PREVIOUS NEW 2022 892630A01000 892630A01100 2023 892630A04000 892630A04100 Corolla Cross For Mexico Market CALIBRATION ID MODEL MODEL YEAR PREVIOUS NEW 2022 892630A01000 892630A01100 2023 892630A05000 892630A05100 Corolla Cross Repair Procedure 1. Confirm the condition exists. Does the vehicle exhibit one or both of the conditions listed in the Introduction? YES — Continue to step 2. NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual. © 2023 Toyota Motor Sales, USA T-SB-0020-23 April 27, 2023 Page 7 of 8 Stop and Start System - Intermittent No Restart During Wiper Operation Repair Procedure (continued) 2. Use Techstream to confirm if the stop and start ECM (PCM) calibration has been updated and check for the Authorized Modifications Label affixed to the vehicle in the location shown below. Is the calibration ID listed in Techstream and on the label the latest stop and start ECM (PCM) calibration? YES — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual. NO — Continue to step 3. Figure 1. Location of Authorized Modifications Label on 2022 – 2023 Corolla Cross TOYOTA MOTOR CORPORATION AUTHORIZED MODIFICATIONS THE FOLLOWING MODIFICATIONS HAVE BEEN MADE: 1 2 THESE MODIFICATIONS HAVE BEEN APPROVED AS APPROPRIATE BY EPA AND CARB 3 DEALER CODE: CHANGE AUTHORITY: DATE: 4 5 1 Replacement Stop and Start ECM (PCM) Part Number (e.g., 89261-0A011) 4 Date Completed 2 New Calibration ID (e.g., 892630A01100) 5 This SB Number 3 Dealer Code © 2023 Toyota Motor Sales, USA T-SB-0020-23 April 27, 2023 Page 8 of 8 Stop and Start System - Intermittent No Restart During Wiper Operation Repair Procedure (continued) 3. Flash reprogram the stop and start ECM (PCM). NOTE The battery diagnostic tool MUST be used in Power Supply Mode to maintain battery voltage at 13.5V while flash reprogramming the vehicle. For details on how to use the battery diagnostic tool, refer to the DCA-8000 Instruction Manual located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics. Follow the procedures outlined in T-SB-0107-20, ECU Flash Reprogramming With Security Signature, and flash the stop and start ECM (PCM) with the NEW calibration file update. 4. Prepare and install the Authorized Modifications Label. A. Using a permanent marker, enter the following information on the label: Stop and start ECM (PCM) part number [Refer to the Parts Information section for the NEW PART NUMBER] Calibration ID(s) [Refer to the Calibration Information section for the NEW CALIBRATION ID] Dealer Code Repair Date Change Authority [This bulletin number] B. Install the Authorized Modifications Label onto the vehicle at the location shown in Figure 1. The Authorized Modifications Label is available through the MDC, P/N 00451-00001-LBL (USA) or 00451-00002-MEX (Mexico). 5. Test-drive the vehicle to confirm proper operation. © 2023 Toyota Motor Sales, USA