PIE0749

Subject:
Engineering Information - Squeak, Rattle and/or Creak Type Noise Heard from Second-Row Seat Area
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL refer to Service Bulletin 04-00-89-053 for more details on the use of
Engineering Information bulletins.
Brand:
Cadillac
Model:
XT5
Model Year:
VIN Breakpoint:
from
to
from
to
2022
2023
—
—
Engine:
Transmission:
—
—
XT6
Chevrolet
Blazer
GMC
Acadia
Involved Region or Country
U.S. Dealers ONLY
Condition
Some customers may comment on having a squeak, rattle and/or creak type noise heard from the second
row-seat area.
Note: This condition can be heard on vehicles with second row bench OR captains seating configuration.
Cause
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will
be used to "root cause" the customer's concern and develop/validate a field fix.
Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs
under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must
follow those applicable laws.
If you encounter a vehicle with the above concern, perform the following steps to identify the source and location of the noise and contact the engineer listed
below with your findings:
1.
Push/pull the second row seat to check for seat movement in the following locations and sequence, as shown in the photo above.
2.
Activate the towel bar under the seat. Does the seat shutter?
3.
Move the seat forward then rearward. Does the seat re-lock on its own on both sides or do you have to apply the forward/rearward with having a load in
order for the seat to relock on the one side?
1
4.
Take seat back angle measurements using an inclinometer.
5.
Use a tape measure and measure the upper rail in full rear position (1) and full forward position (2), as shown in the photo above.
Contact Information
The Contact Information has been redacted.
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
7086468*
Engineering Information - Squeak, Rattle and/or Creak Type Noise Heard
from Second-Row Seat Area
0.5 Hrs.
7086448*
Engineering Information - Squeak, Rattle, Creak Type Noise Heard (Retorque Left Second Row Seat)
0.3 Hrs.
7086458*
Engineering Information - Squeak, Rattle, Creak Type Noise Heard (Retorque Right Second Row Seat)
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released May 12, 2023
2