N222371151-06

Customer Satisfaction Program
N222371151 – Heated Steering Wheel Retrofit – Steering Wheel
Replacement Only
Release Date:
Revision Description:
Attention:
Make
Cadillac
Cadillac
Cadillac
Cadillac
Chevrolet
Chevrolet
Chevrolet
GMC
GMC
GMC
GMC
GMC
May 2023
Revision:
06
This bulletin has been revised to add the 2022 model year GMC Sierra 1500 Limited
and 2500HD/3500HD to the population. Additional part numbers have been added,
and the warranty information section has been updated to include labor time for
these models. Please discard all previous copies of N222371151-05.
This program is in effect until July 31, 2026.
Model
CT4
CT5
XT5
XT6
Blazer
Suburban
Tahoe
Acadia
Sierra 1500 Limited
Sierra 2500HD/3500HD
Yukon
Yukon XL
Model Year
From
To
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
RPO
Description
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Due to the industry-wide semiconductor shortage, the heat feature on the steering wheel is not
functional on certain 2022 model year vehicles listed above, built beginning November 17, 2021. The
affected vehicle owners should have been made aware of the condition at sale, and notified that once
parts are available, they would be eligible for a no additional cost retrofit to enable the feature.
Dealers are to replace the steering wheel assembly.
Parts – MUST BE ORDERED BY SPAC, PLEASE SEE NOTES BELOW
Quantity
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Part Name
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Copyright 2023 General Motors. All Rights Reserved.
Part Number
Displayed in EPC
85128539
85143361
84997097
84997109
84945917
84945918
85551801
85533772
85533780
84994089
84994090
84994093
87821697
84945913
84945914
84678264
84859083
84859084
84859093
84859097
84859104
85545573
85545575
Part Number To
Be Ordered
85128539*
85143361
85533770
85533782**
87821703
87821704
87821705
85533772
85533780
84994089
84994090
84994093
87821697
87821699
87821700
84859081
84859083
84859084
84859093
85108334
85108339
85590951
85545575
Page 1 of 5
Customer Satisfaction Program
N222371151 – Heated Steering Wheel Retrofit – Steering Wheel
Replacement Only
1
1
1
1
1
1
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
Steering Wheel
84946327
84946329
84946331
85544815
84946335
84946337
84946327
84946329
84946331
84946333
84946335
84946337
* This part number is for the Cadillac XT6, only one VIN is involved: 1GYKPCRS0NZ119836.
** If the steering wheel part number does not populate by VIN in the EPC:
1) Remove the VIN filtering
2) Look for body styles DE69 or DF69
3) Part number 84997109 should populate in the list
4) Part number 85533782 is the correct part number to order
The EPC will be updated in the near future.
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Steering Wheel to order.
Do NOT place orders until the customer contacts the dealership to schedule an appointment.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA).
Please refer to your “involved vehicles listing” before ordering parts. Parts for this Retrofit will be on Order Writing
control initially and all DRO’s (Daily Replenishment Orders) may cancel. Dealers should place orders CSO (Customer
Special Order) and upgrade to SPAC with a VIN. All orders will be reviewed prior to being filled. All CSO may be
cancelled daily. Only SPAC orders with a valid VIN associated with the vehicle listing will be released while on
the order writing control. Due to order writing control orders will not ship as OVN. Please take this into
consideration in shipping if not coming from your Admin PDC.
Reminder: Parts will be removed from SPRINT, they are non-returnable and may be removed from Retail Inventory
Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have
quantity limiters in effect.
Warranty Information
Labor
Operation
9106623
9106771
Description
Replace Steering Wheel
XT5
XT6
CT4
CT5
Blazer
Suburban
Tahoe
Acadia
Yukon
Yukon XL
Sierra 1500 Limited
Sierra 2500HD/3500HD
Cost of the T50 impact Torx bit (only 1 claim per dealer allowed)
Labor
Time
0.4
0.5
0.6
0.5
0.4
0.4
0.4
0.4
0.4
0.4
0.5
0.4
N/A
Trans.
Type
ZFAT
Net
Item
N/A
ZFAT
*
Important: The tool reimbursement labor code, 9106771, must be submitted prior to the submittal of the replacement
labor code 9106623 or the claim will reject. This tool is required for both N222371150 and N222371151. Only one claim
per dealer is allowed for both bulletins. The tool can be reused to perform either bulletin.
* Dealers will be allowed to purchase one ½ inch drive T50 impact Torx bit locally. Submit the actual cost of the T50
impact Torx bit, not to exceed $20.00 USD ($27.06 CAD).
Service Procedure
Tools, Equipment and Materials
•
½ inch drive T50 impact Torx bit*
*Dealers will be allowed to purchase one ½ inch drive T50 impact Torx bit locally.
Page 2 of 5
Customer Satisfaction Program
N222371151 – Heated Steering Wheel Retrofit – Steering Wheel
Replacement Only
6298325
Caution: During steering wheel bolt removal, observe the following precautions:
•
•
•
Do NOT use heat on the steering wheel bolt, steering wheel, or steering column. Using heat could cause damage
to the steering related components.
Do NOT hammer or apply excessive downward force on the steering wheel bolt, steering wheel, or steering
column. Hammering or applying excessive downward force could cause damage to the steering related
components.
Damaged columns due to hammering or excessive downward force can cause a rubbing of the trim pieces
potentially leading to a customer comeback.
Note:
•
•
•
•
1.
Steering wheel bolts installed during manufacturing require high torque efforts to remove.
The ONLY acceptable bit for removing and installing the steering wheel bolt is a T50 Torx bit. Do NOT use any
other size bit or a worn bit.
If a power tool is used to remove the steering wheel bolt, the tool must have a minimum torque rating greater
than 75 NM (55 lb ft) and both the power tool and the T50 Torx bit MUST be positioned perpendicular to the bolt
recess.
Apply appropriate downward force to maintain engagement of bit to bolt recess during bolt removal.
Remove and replace the Steering Wheel. Refer to Steering Wheel Replacement in SI.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through July 31, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through July 31, 2026, you must take the steps necessary to be sure the program correction has been made before selling
or releasing the vehicle.
Dealer Reports – For USA & Export
Page 3 of 5
Customer Satisfaction Program
N222371151 – Heated Steering Wheel Retrofit – Steering Wheel
Replacement Only
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 4 of 5
Customer Satisfaction Program
N222371151 – Heated Steering Wheel Retrofit – Steering Wheel
Replacement Only
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
Our records indicate that, at the time you purchased or leased your GM vehicle, the vehicle was not equipped with the
heat feature on the steering wheel assembly due to an industry-wide parts shortage.
We are pleased to inform you that you are now able to schedule an appointment with your GM dealer so they can
replace your steering wheel assembly.
What We Will Do: Your GM dealer will replace the steering wheel assembly. This service will be performed for you at
no charge until July 31, 2026. After that, any applicable warranty will apply.
What You Should Do: We recommend that you contact your GM dealer as soon as possible to schedule an
appointment for this retrofit. By scheduling an appointment, your dealer can order the necessary parts to be available
on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-333-4223
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
711 / 1-800-833-2438
We truly appreciate you taking the time to retrofit your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you with many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N222371151
Page 5 of 5
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6566
URGENT - DISTRIBUTE IMMEDIATELY
Date:
May 17, 2023
Subject: REVISION: N222371151-06 - Customer Satisfaction Program
Heated Steering Wheel Retrofit – Steering Wheel Replacement Only
Population Update
Models: 2022 Cadillac CT4
2022 Cadillac CT5
2022 Cadillac XT5
2022 Cadillac XT6
2022 Chevrolet Blazer
2022 Chevrolet Suburban
2022 Chevrolet Tahoe
2022 GMC Acadia
2022 GMC Sierra 1500 Limited
2022 GMC Sierra 2500HD/3500HD
2022 GMC Yukon
2022 GMC Yukon XL
To:
All General Motors Dealers
This bulletin has been revised to add the 2022 model year GMC Sierra 1500
Limited and GMC Sierra 2500HD/3500HD to the population. Additional part
numbers have been added, and the warranty information section has been
updated to include labor time for these models. Please discard all previous
copies of N222371151-05.
Part availability is still limited at this time. However, a portion of the impacted
VINs have been moved to an Open status. The Open VINs are prioritized by
cold weather region. It is imperative that IVH is verified prior to performing
repairs. We estimate the remaining VINs to be eligible throughout 2023.
As parts become available for additional makes and models involved in this
retrofit, we will communicate the revised bulletin in an upcoming message.
PART ORDERING INFORMATION
Due to limited initial parts availability, dealers should not order parts included
in this field action for use as shelf stock. Parts should only be ordered when
the dealer has confirmed and validated the customer has a scheduled
appointment with the service department.
Dealers will need to place orders CSO (Customer Service Order) and
upgrade to a SPAC, all CSO without a SPAC will be cancelled daily. All
orders will require a unique VIN for each order. If a VIN is not provided
with the order, or has already been used, those orders will be cancelled.
This change in process is due to limited parts availability and to assure
we have ample stock for customers requiring the retrofit.
The Heated Steering Wheel Retrofit will be executed under 2 separate
bulletins:
N222371150 – Module Only
N222371151 – Steering Wheel Replacement Only
The remaining retrofit Customer Satisfaction Programs, beyond the Heated
Steering Wheel Retrofit, will occur in phases over the next several months
once parts become available. You will receive notification when they begin.
Customer Letter Mailing
The customer letter mailing will begin late May 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated May 17, 2023. A list of vehicles in dealer inventory for this added
population is attached to this message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS