NCU-23V2790615

Internal
News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Department
Manager, Regulations and Certifications
Re: Service Campaign Notification
Model 907 Sprinter
Model Years 2019-2022
Update Software - Driver Alert Display and
Audible Alarm
DATE: April, 2023
IMPORTANT SERVICE CAMPAIGN INFORMATION
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
Internal
News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign
2023040006
23V2790615
Update Software for Driver Alert
This is to notify you of the upcoming Service Campaign to update software to provide visual and audible driver alerts on
approximately 6,745 MY 2019-2022 Mercedes-Benz Sprinter vans. All affected VINs will be flagged as "OPEN" in VMI.
Background
This service campaign will provide a visual and audible alert to the driver in the event that the driver
exits the driver seat without first placing the transmission shift lever into Park (P position of Automatic
Transmission)
Issue
What We’re Doing An authorized Mercedes-Benz dealer will perform a software update.
Software is Available.
Parts
Vehicles Affected
Vehicle Model Year(s) 2019-2021
Vehicle Model
Sprinter, VS30 / Platform 907
Vehicle Populations
Total Vehicles
6,745
Next Steps/Notes
AOMS/SOMS
Please ensure your dealers have read and understand this notice.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality
and customer satisfaction.
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
Campaign No. 2023040006 April, 2023
TO:
ALL Mercedes-Benz Centers
SUBJECT:
Model 907 Sprinter Model Year 2019-2022
Update Software-Driver Alert
This service campaign will provide a visual and audible alert to the driver in the event that
the driver exits the driver seat without first placing the transmission shift lever into Park
(P position of Automatic Transmission)
An authorized Mercedes-Benz dealer will perform a software update.
Prior to performing this Service Campaign:
•
Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.
•
Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 6,745 Sprinter vehicles are affected.
Order No. V-SC-2023040006 This bulletin has been created and maintained in accordance with
MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
SM27.19-D-0046SG
Model
Update control unit software (code: 22V2790615, acc. no.: 27
906 15)
907 with transmission 722.9
Operation no. of the operation texts or standard texts and flat rates
Category Op. no.
Operation text
L
02 2443
Operations: Connect/disconnect diagnostic system
L
02 2445
Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
L
02 2442
Operations: Update .............. control unit software
(vehicle diagnosis system connected)
Time
0.1 hr
0.1 hr
27 906 15
27 906 15
0.1 hr
27 906 15
Damage Code Code
22V2790615
22V2790615
22V27906155
Important!
Automated procedure - up to five (5) control units are updated.
g
1
2
f
Notes on programming control
units
Check
AH54.21-P-0001-03Z
Check whether vehicle is affected
by measure.
Update software
Connect charging equipment.
Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle's
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard electrical system battery.
V-SC-2023040006
1
3
Connect diagnostic system.
a
AD00.00-D-2000-06TS
i
Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
4
Update automatic transmission
control unit software.
5
Disconnect diagnostic system.
a
6
Remove charger from vehicle.
i
The operation steps must be
performed exactly as per XENTRY
Diagnosis.
Automated procedure - up to
five (5) control units are
updated.
f
2
V-SC-2023040006
AD00.00-D-2000-06TS
AR54.10-D-1127TS