Campaign91N9
Service Bulletin Details
Public Details for: Campaign91N9
Mib2 mqb radio (modular infotainment system). Usa only.
- 2016 -
Models from 2016
VOLKSWAGEN DEALERSHIP COMMUNICATION – USA ONLY Date: February 04, 2016 To: Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator Subject: Customer Satisfaction Campaign 91N9 – USA Only MIB2 MQB Radio (Modular Infotainment System) Software Certain 2016 MY Volkswagen Vehicles with the MIB2 MQB Radio (Modular Infotainment System) IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION On February 05, 2016, Update code 91N9 will become a Customer Satisfaction Campaign with customer notification. Please refer to the attached Campaign Data Sheet for additional information. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Volkswagen Public Relations. Volkswagen Customer Protection Attachment: Campaign Data Sheet (1) 91N9/7X-USA CAMPAIGN DATA SHEET CAMPAIGN TYPE SAGA CODE MARKET(S) AFFECTED VEHICLES TOPIC PROBLEM DESCRIPTION Customer Satisfaction Campaign 91N9 United States Only Certain 2016 MY Volkswagen Vehicles with the MIB2 MQB Radio (Modular Infotainment System) MIB2 MQB Radio (Modular Infotainment System) Software This customer satisfaction campaign has been proactively released to prevent one or more of the following infotainment-related symptoms: • • • • • • • • • • • • • • • • CORRECTIVE ACTION App-Connect malfunctions or is inoperative Infotainment display goes blank or dark Infotainment system freezes or reboots Infotainment system turns off without input Display screen turns blue with “Emergency Download” error message displayed Bluetooth is unavailable or inoperative Navigation system malfunctions or is inoperative Voice Recognition malfunctions or is inoperative Settings in menu are not stored or missing Audio source changes without input after key cycle SD card malfunctions or is inoperative Loss of paired Bluetooth device Language settings change without input Loss of radio presets Announcement volume changes or fluctuates without input Loss of audio output Install software to update the infotainment system to current production standards. CUSTOMER NOTIFICATION DATE On or about February 05, 2016 ELSA VISIBILITY DATE On or about February 05, 2016 OMD Web VISIBILITY DATE On or about February 05, 2016 TOTAL AFFECTED VEHICLE COUNT APPROXIMATE REPAIR TIME USA: 8,772 CANADA: 0 Up to 110 TU PARTS REQUIRED NONE - Software only. See campaign circular for SD card ordering information. EXPIRATION DATE December 31, 2018 ADDITIONAL INFORMATION Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.