A3923542048671_6

Technical Service Bulletin
39 Quattro Ultra, DTC U030000 is stored in the all-wheel drive control module
39 23 54 2048671/6 May 9, 2023. Supersedes Technical Service Bulletin Group 39 number 21-45 dated
November 12, 2021, for reasons listed below.
Model(s)
Year
A4 allroad, and
A4
2017 – 2021
S4, A5, A5
Cabriolet, A5
Sportback, and
S5 Sportback
2018 – 2021
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
2018 – 2019
RS 5
2021
A6, A7, Q5, and
SQ5
2019 – 2021
2019
RS 5 Sportback
2021
A6 allroad, S6,
S7, and Q5 e
quattro
2020 – 2021
RS 6 Avant, A7 e
quattro, and RS
7
2021
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised Service (Updated SVM software)
5
11/12/2021
Revised header (Added Models and Model Years)
Revised Service (Updated SVM software)
4
03/17/2020
Revised title
Revised Warranty (Updated Service Number and Claim Types)
Customer states:
Page 1 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
• “All Wheel Drive Malfunction Message” is displayed in the instrument cluster.
Workshop findings:
The following DTC is logged in the all-wheel drive control module, J492 (address word 0022):
• DTC U030000 (Internal Control Module Software Incompatibility active/static).
Technical Background
Quattro Ultra software error.
Production Solution
New software in the all-wheel drive control module, J492 (address word 0022) addressed the condition.
Service
1. Check the software version number in the all-wheel drive control module, J492 (address word 0022) (Figure
1).
Page 2 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Software Part and Version Number.
2. Compare the installed software part number and software version number to the SVM table below. If the
SVM table indicates a new software is available then perform the software update.
SVM Update Instructions
3. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
4. Update the all-wheel drive control module, J492 (address word 0022) using the SVM action code as listed in
the table below, if necessary:
Model
A4 allroad
Transmission
0CJ
Old Software
Part Number
8W9927755
Old
New Software
Software
Part Number
Version (or
lower)
0006
8W9927755
New Software
Version
SVM Code
Input
(or higher)
0012
22A007
Page 3 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
A4/A5
Automatic
0CJ
8W6927755A
0006
8W6927755C
0012
8W0927755C
0011
8W0927755C
0012
8W6927755A
0006
8W6927755C
0012
8W0927755A
0006
8W0927755C
0012
A4/A5
manual
0CX
8W0927755
0006
8W0927755
0012
0CX
8W6927755
0006
8W6927755
0012
Q5
0CJ
80A927755
0006
80A927755
0012
80A927755C
0008
80A927755C
0024
4K0927755C
0008
4K0927755C
0024
4K0927755
0008
4K0927755
0024
4K0927755A
0007
4K0927755D
0027
A6/A7
0HL
5. Road test after the update to confirm the repair.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
3993
Damage Code:
0039
Labor Operations:
SVM update
0151 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Claim Comment:
As per TSB 2048671/6
Page 4 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
• TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All parts and service references provided in this TSB (2048671) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.