TSB 23-2163

5/29/23, 9:03 AM
2021 Bronco
TECHNICAL SERVICE BULLETIN
Rattle From Tailgate When Driving On Rough Roads - Built On Or Before
25-Jul-2022
23-2163
23 May 2023
Model:
Ford
2021-2022 Bronco
Built on or before 25-Jul-2022
Issue: Some 2021-2022 Bronco vehicles built on or before 25-Jul-2022 may exhibit a rattle noise from the tailgate
when driving on rough roads. The rattle may diminish with the spare tire removed. This may be due to the design of
the tailgate and tailgate hinges. To correct this condition, follow the Service Procedure to replace the tailgate and the
upper and lower tailgate hinges.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2021-2022 Bronco
• Built on or before 25-Jul-2022
• Rattle noise from the tailgate when driving on rough roads
Parts
Service Part Number Quantity Description
Unit of Issue Piece Quantity
M2DZ- 7826800-B
1
Upper Tailgate Hinge
1
1
M2DZ- 7842900-A
1
Lower Tailgate Hinge
1
1
M2DZ-7840010-A
1
Tailgate
1
1
W721746-S450B
1
Hinge to Tailgate Bolts
4
4
M2DZ-9940380-A
1
Tailgate Insulator Pad
1
1
M2DZ-9942528-A
1
Bronco Badge - Version 1 - Chrome
1
1
M2DZ-7842528-B
1
Bronco Badge - Version 2 - Black
1
1
N2DZ-7842528-Y
1
Bronco Badge - Version 3 - Raptor
1
1
N2DZ-7842528-Z
1
Ford Badge
Parts
Parts To Inspect And Replace Only If Necessary
Service Part Number Quantity Description
A-W715684-S439
If Needed Hinge To Body Bolt
Unit of Issue Piece Quantity
1
6
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as nonwhole numbers, including less than 1.
If Needed indicates the part is not mandatory.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not
altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified
using the OASIS part coverage tool.
https://www.fordtechservice.dealerconnection.com
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5/29/23, 9:03 AM
2021 Bronco
Labor Times
Operation
No.
Description
Time
2021-2022 Bronco: Replace The Tailgate And Both Hinges (Can Be Claimed With Operation
B Or C) (Do Not Use With Any Labor Operations Outside Of This Article)
232163A
2.6
Hrs.
Additional Time To Paint The New Tailgate And Hinges (Can Be Claimed With Operation A)
(Do Not Use With Any Labor Operations Outside Of This Article)
232163B
1.6
Hrs.
Additional Time To Paint The New Tailgate And Hinges, Vehicles With Tri Coat Paint (Can Be
Claimed With Operation A) (Do Not Use With Any Labor Operations Outside Of This Article)
232163C
2.2
Hrs.
Repair/Claim Coding
Causal Part:
7840010
Condition Code: D4
Service Procedure
1. Replace and paint-to-match the tailgate and the upper and lower tailgate hinges. Refer to the Workshop Manual
(WSM), Section 501-03 > Removal and Installation > Tailgate. A new Ford logo, Bronco logo and tailgate insulator
pad must be installed onto the new tailgate.
© 2023 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.
https://www.fordtechservice.dealerconnection.com
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