S10222

Volvo Car USA LLC
Quality Bulletin
Bulletin Title
Group
NO
Service Action S10222: FLC2 Update – Model Year
2021-2023 V90CC, XC60, XC90 and XC40
72
S10222
Issuer (Dept.)
Car Market
Issue Date
Status Date
Safety and Compliance
United States
4/13/23
4/13/23
Revisions
Page
Page 1 of 3
A.
B.
C.
D.
E.
F.
G.
H.
SERVICE ACTION S10222 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS
A.
SERVICE ACTION S10222 DESCRIPTION
Volvo Cars USA LLC on behalf of the Volvo Car Corporation has decided to launch Service
Action S10222 on certain model year 2021 – 2023 V90CC, XC60, XC90 and XC40 vehicles.
Volvo Car Investigations have identified that a software issue was introduced which may result
in an error when writing the encryption keys to the Forward-Looking Camera 2 (FLC2).
As a result, the software download may put the FLC2 in an unresponsive and unrecoverable
state.
The corrective action will differ depending on the outcome of the software upgrade. Retailers
are to perform a Total Upgrade. If the download is successful, no further action is required.
S10222 has been satisfied and the vehicle can be released back to the customer. If the
upgrade is not successful, the FLC2 Camera is to be replaced. Vehicles tagged for S10222
are not part of the current OTA deployment.
NOTE: We expect the failure rate of the camera to be low. The FLC2 camera should only be
ordered/replaced if the download fails. Retailer should not order parts for stock.
S10222 affects 26 vehicles in the U.S.
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS SERVICE ACTION. VEHICLES IN RETAILER INVENTORY
MUST BE REPAIRED PRIOR TO SALE.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Service Action S10222: FLC2
Update” will appear for eligible vehicles, F4=History from the main Inquiry menu must be
selected to confirm Active Service Campaign S10222 has not been completed. Eligibility
can also be confirmed in TIE.
Quality Bulletin S10222
All vehicles should be checked for any incomplete recalls, service campaigns or service
upgrades. All open Recalls, Service Campaigns or Service Actions repairs should be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to the Parts Bulletin.
NOTE: We expect the failure rate of the camera to be low. The FLC2 camera should only be
ordered/replaced if the download fails. Retailer should not order parts for stock.
D.
OWNER NOTIFICATION
No Owner Notification.
E.
VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventor must be repaired prior to sale.
F.
RETAILER RESPONSIBILITY
Retailers must perform this service action at next point of contact on eligible vehicles
regardless of miles or vehicle age. All work performed under this service action is free of charge
to the owner. All eligible vehicles must have this service action completed prior to customer
delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Quality/G0.
H.
CLAIM INSTRUCTIONS
Labor reimbursement is effective at the time of release and may change in the future.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:
S10222
02
XW
99940-2
31654144 (V90CC), 31483292 (XC60/XC90), 31676056 (XC40)
Operation Number
Repair Description
99940-2
97827-2
Software download acc. to QB
Camera (FLC2) replace acc. to QB
(incl FLC2 reload)
**Only required for camera
replacement
Page 2 of 3
Qty
Labor Time
1
1
0.5
V90CC – 0.9
XC60 – 0.9
XC90 – 0.9
XC40 – 0.9
XC40 Electric – 1.0
2023-04-13
Quality Bulletin S10222
IMPORTANT NOTE: The repair will differ depending on the outcome of the software upgrade.
Steps:
1. Perform a Total Upgrade.
2. If the upgrade is successful, no further action is required. S10222 has been satisfied and
the vehicle can be released back to the customer. If the upgrade is not successful due to the
FLC2 (can be visualized by a red exclamation mark beside the FLC2 in the installation window)
proceed with steps 3-5.
3. Replace the FLC2.
4. Perform a FLC2 Reload.
5. Perform a Total Upgrade if applicable.
2023-04-13
Page 3 of 3