PB72-S10223
Service Bulletin Details
Public Details for: PB72-S10223
Forward-looking camera 2 (flc2).
Models from 2023
2023 POLESTAR POLESTAR 2 |
Models from 2022
2022 POLESTAR POLESTAR 2 |
Models from 2021
2021 POLESTAR POLESTAR 2 |
Polestar Service and Parts Business Quality Bulletin TITLE: Service Action S10223 - Forward Looking Camera (FLC2) Update Model Year 2021-2023 Polestar 2 GROUP: NO: ISSUING DEPARTMENT: CAR MARKET: 72 S10223 Product, Safety and Compliance United States REVISIONS: ISSUE DATE: STATUS DATE: 2023-04-13 2023-04-13 Page 1 of 3 BULLETIN REFERENCE A. B. C. D. E. F. G. H. I. SERVICE ACTION S10223 DESCRIPTION VEHICLES INVOLVED PORT VEHICLES PARTS INFORMATION OWNER NOTIFICATION VEHICLES IN INVENTORY SERVICE POINT RESPONSIBILTY TECHNICIAN COMPETENCY REQUIREMENT REIMBURSEMENT PROCEDURES & ALLOWANCE A. SERVICE ACTION S10223 DESCRIPTION Polestar Automotive USA Inc. on behalf of Polestar Performance AB, have decided to launch Service Action S10223 on certain model year 2021 – 2023 Polestar 2 vehicles. Polestar investigations have identified that a software issue was introduced which may result in an error when writing the encryption keys to the Forward-Looking Camera 2 (FLC2). As a result, the software download may put the FLC2 in an unresponsive and unrecoverable state. The corrective action will differ depending on the outcome of the software upgrade. Service Points are to perform a Total Upgrade. If the download is successful, no further action is required. If the upgrade is not successful, the FLC2 is to be replaced. Vehicles tagged for S10223 are not part of the current Over-The-Air (OTA) deployment. NOTE: We expect the failure rate of the camera to be low. The FLC2 camera should only be ordered/ replaced if the download fails. Service Points should not order parts for stock. A total of 6 U.S. vehicles are eligible for this service action. Produced and printed in the USA and available as an electronic document. © Polestar 2023 Quality Bulletin S10223 B. VEHICLES INVOLVED NOTE: SERVICE POINTS MUST CONFIRM VEHICLE ELIGIBILTY PRIOR TO BEGGINNING THE REPAIR FOR THIS SERVICE ACTION. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action S10223 FLC2 Update” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Service Action S10223 has not been completed. Eligibility can also be confirmed in VIDA. All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service Upgrade. All open Recall, Service Campaign or Service Action repairs must be completed. C. PORT VEHICLES NOT all eligible vehicles arriving from the ports will have this Service Action completed. Vehicle eligibility must be confirmed as outlined in Step B. above. D. PARTS / PARTS RETURN Please refer to Parts Bulletin S10223. NOTE: We expect the failure rate of the camera to be low. The FLC2 camera should only be ordered/replaced if the download fails. Service Points should not order parts for stock. E. OWNER NOTIFICATION No Owner Notification. F. VEHICLES IN INVENTORY Vehicles in Service Point inventory must be completed prior to sale. G. SERVICE POINT RESPONSIBILITY All vehicles qualifying for this Service Action must be repaired prior to a customer taking possession of the vehicle. H. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is Level 2 Technician. I. REIMBURSEMENT PROCEDURES & ALLOWNACE Service Action S10223 claims should be submitted using the LONG FORM application only. Claim Type: Cause Code: CSC Code: Main OP: Failed Part No: Page 2 of 3 S10223 02 XW 99940-2 32292674 (Total Upgrade Polestar 2) 2023-04-13 Quality Bulletin S10223 Operation Number Repair Description Qty Labor Time 99940-2 Software downloading acc. To QB 1 0.5 97828-2 Camera (FCL2) replace acc.To QB (incl. FLC2 Reload) 1 0.9 **Only required for camera replacement Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date. IMPORTANT NOTE: The repair will differ depending on the outcome of the software upgrade. Steps: 1. Perform a Total Upgrade. 2. If the upgrade is successful, no further action is required. S10223 has been satisfied and the vehicle can be release back to the customer. If the upgrade is not successful due to the FL2 (can be visualized by a red exclamation mark beside the FLC2 in the installation window) proceed with steps 3-5. 3. Replace the FLC2. 4. Perform the FLC2 Reload. 5. Perform a Total Upgrade if applicable. 2023-04-13 Page 3 of 3