PB3028-S10227

Polestar 
Service and Parts Business
Quality Bulletin
TITLE:
Service Action S10227: Polestar Software Update
Model Year 2021-2023 Polestar 2
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
3028
S10227
Product, Safety and Compliance
U.S. & CA
REVISIONS:
ISSUE DATE:
STATUS DATE:
2023-04-21
2023-04-21
Page 1 of 2
BULLETIN REFERENCE
A.
B.
C.
D.
E.
F.
G.
H.
I.
SERVICE ACTION S10227 DESCRIPTION
VEHICLES INVOLVED
PORT VEHICLES
PARTS INFORMATION
OWNER NOTIFICATION
VEHICLES IN INVENTORY
SERVICE POINT RESPONSIBILTY
TECHNICIAN COMPETENCY REQUIREMENT
REIMBURSEMENT PROCEDURES & ALLOWANCE
A.
SERVICE ACTION S10227 DESCRIPTION
Polestar Automotive USA Inc. on behalf of Polestar Performance AB, have decided to launch Service
Action S10227 on certain model year 2021 – 2023 Polestar 2 vehicles.
Polestar investigations have identified that vehicles are unable to receive Over-The-Air (OTA) updates
due to old or conflicting software.
To remedy the concerned vehicles, Polestar will perform a software upgrade to enable OTA updates.
A total of 1,162 U.S. and 117 Canadian vehicles are eligible for this service action.
Produced and printed in the USA and available as an electronic document.
© Polestar 2023
Quality Bulletin S10227
B.
VEHICLES INVOLVED
NOTE: SERVICE POINTS MUST CONFIRM VEHICLE ELIGIBILTY PRIOR TO BEGINNING THE
REPAIR FOR THIS SERVICE ACTION.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action S10227
Software Update” will appear for eligible vehicles, F4=History from the main Inquiry menu
must be selected to confirm Service Action S10227 has not been completed. Eligibility can
also be confirmed in VIDA.
All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service
Upgrade. All open Recall, Service Campaign or Service Action repairs must be completed.
C.
PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have this Service Action completed. Vehicle
eligibility must be confirmed as outlined in Step. B above.
D.
PARTS / PARTS RETURN
Please refer to Parts Bulletin S10227.
E.
OWNER NOTIFICATION
No Owner Notification.
F.
VEHICLES IN INVENTORY
Vehicles in Service Point inventory must be completed prior to sale.
G.
SERVICE POINT RESPONSIBILITY
All vehicles qualifying for this Service Action must be repaired prior to a customer taking
possession of the vehicle.
H.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Level 2 Technician.
I.
REIMBURSEMENT PROCEDURES & ALLOWNACE
Service Action S10227 claims should be submitted using the LONG FORM application only.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part No:
S10227
02
XW
99940-2
32292674 (Total Upgrade Polestar 2)
Operation Number
Repair Description
Qty
Labor Time
99940-2
Software downloading acc. To QB
1
0.5
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2023-04-21