NotificationZE2

April 2023
Dealer Service Instructions for:
Customer Satisfaction Notification ZE2
Tailgate Controller
Remedy Available
2021 - 2022 (JT) Jeep Gladiator
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.
Subject
The tailgate manual lock controller on about 22,256 of the above vehicles may
over cycle and jam the latch. This condition will allow the tailgate to close but will
not allow it to reopen.
Repair
Replace the tailgate controller.
© Copyright 2023, FCA US LLC, All Rights Reserved
(kka)
Customer Satisfaction Notification ZE2 – Tailgate Controller
Parts Information
Part Number
Description
CCCNZE21AA
Tailgate Controller - Manual
Parts Return
No parts return required for this campaign.
Render the Tailgate Controller unusable and discard.
Special Tools
No special tools are required to perform this service procedure.
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Customer Satisfaction Notification ZE2 – Tailgate Controller
Page 3
Service Procedure
1. Disconnect the negative battery cable.
2. Open the tailgate.
3. If equipped with a bed liner: remove the fasteners and remove the tailgate liner.
4. Remove the eight fasteners that
secure the tailgate cover to the
inside of the tailgate and
remove the cover (Figure 1).
FASTENERS
(8)
5. Release the 2 yellow clips and
the white clip and separate the
links from the control assembly
(Figure 3).
6. Remove the fastener
(Figure 3).
7. Remove the nuts (Figure 3).
Figure 1 – Tailgate Cover
FASTENER
PUSH TO
OPEN CLIP
CLIPS
Figure 2 – Clip
NUTS
Figure 3 – Control Assembly
Customer Satisfaction Notification ZE2 – Tailgate Controller
Page 4
Service Procedure [Continued]
8. Remove the control assembly from the handle studs.
9. Disconnect the control assembly wire harness connector (Figure 4).
10. DISCARD the tailgate controller.
ELECTRICAL
CONNECTOR
11. Connect the wire harness
connector to the NEW tailgate
controller (Figure 4).
12. Install the NEW control assembly
into the front of the tailgate onto
the handle studs.
13. Install the nuts and tighten to
6N∙m (53In. Lbs.) (Figure 3).
Figure 4 – Electrical Connector
14. Install the fastener and tighten to 7N∙m (62In. lbs.) (Figure 3).
15. Install the control rods onto the control assembly and seat the clips fully
(Figure 2).
16. Install the eight fasteners that secure the tailgate cover to the inside of the
tailgate and tighten to 7N∙m (62In. lbs.) (Figure 1).
17. On vehicles equipped with a bed liner, position the tailgate liner to the tailgate.
18. Close the tailgate.
19. Return the vehicle to the customer.
Customer Satisfaction Notification ZE2 – Tailgate Controller
Page 5
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:
Replace Tailgate Controller
Labor Operation
Number
Time
Allowance
08-ZE-21-82
0.5 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Customer Satisfaction Notification ZE2 – Tailgate Controller
Page 6
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Tailgate Controller
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
ZE2
LOGO
VEHICLE PICTURE
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2021 - 2022
Model Year (JT) Jeep Gladiator] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The tailgate manual lock controller on your vehicle may over-cycle and jam the latch. This
condition will allow the tailgate to close, but it will not reopen.
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace the tailgate controller. The estimated repair time is 1 hour. In addition, your dealer
will require your vehicle for proper check-in, preparation, and check-out during your visit,
which may require more time. Your time is important to us, so we recommend that you
schedule a service appointment to minimize your inconvenience. Please bring this letter with
you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN ZE2.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.