2069592.2

Technical product information
Topic
Market
area
Rear door soft close function is not operating to specification
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction
2069592/2
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect rear left
body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect rear right
New workshop code
Object of complaint
body fixtures and fittings -> doors -> rear-door control unit
body fixtures and fittings -> doors -> rear-door control unit
body fixtures and fittings -> doors -> driver door control unit
body fixtures and fittings -> doors -> passenger door control unit
Complaint type
Position
control units, services -> software faulty left
control units, services -> software faulty right
control units, services -> software faulty
control units, services -> software faulty
Vehicle data
Bentayga EWB
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZV1* 2023 E
*
*
*
Documents
Document name
master.xml
INTERNAL
Technical product information
Rear door soft close function is not operating to specification
Transaction No.: 2069592/2
Customer statement / workshop findings
The rear door soft close function is not operating to specification (left and/or right hand side)
NOTICE
In the event the rework procedure from the Measure section is being conducted as part of SC23/14 the operative must use the Warranty
accounting instructions from SC23/14
Technical background
NOTICE
The operative should refer to the Bentley Hub referencing TPI 2069592/- to confirm the issue is as described, once confirmed the operative
should refer to the instructions within the Measure section
Production change
Under investigation
Measure
1) Referring to Rep.Gr 27 - Conduct a 12 volt battery test, in the event the battery is to specification please continue with the onward next steps
However
If the battery condition is not to specification, this must be rectified before proceeding to Step 2
2) Referring to Rep.Gr 27 - Connect a suitable battery charger
3) Referring to Rep.Gr 58 Rear door - To remove, fit and set - Check to confirm the rear door set is to specification - Adjust as required
4) Adjust the rear door striker as follows:
- Loosen but do not remove the fixings (Figure 1)
Figure 1
- Referring to Figures 2 and 3 - Adjust the position of the striker (1) so it is located centrally in the door latch (2)
INTERNAL
Figure 2
Figure 3
- Secure the fixings to 25Nm
- On completion the striker should be central with the latch as shown in Figure 4
INTERNAL
Figure 4
5) Check to confirm if the soft close function is operating to specification
TIP: If now operating to specification after conducting steps 1 - 5 no further action is required
However
In the event the issue is not resolved the operative should conduct the remaining steps until completion (Steps 6 -10)
NOTICE
The onward instructions are shown using the left hand rear door however the instructions are the same regardless of which side is affected
6) Referring to Figure 6 - Fully install the tubing 180mm into the door seal through the rear door seal lower drain hole
CAUTION
The drain hole size MUST NOT be increased to allow the 8mm tubing to be installed. The tubing can be inserted without increasing the
diameter
INTERNAL
Figure 6
7) Referring to Figures 7 and 8 - Fully install the 550mm length of tubing through the rear door seal lower drain hole
Figure 7
INTERNAL
Figure 8
CAUTION
Ensure a suitable battery charger is connected to the vehicles 12 volt system before proceeding with the onward steps
– VERY IMPORTANT: Ensure the rear lid, opposing rear door and both front doors remain closed
8) Check to confirm the soft close door issue is operating to specification, once confirmed conduct the remaining functionality checks
- Open and close the rear door (x5) times using the soft close function
- All doors should now stay closed for 30 minutes
9) After 30 minutes has elapsed - Repeat step 8 a further 3 times
10) Using a hose pipe or jet wash - Check for any signs of water ingress on or around the rear door/rear door seal
11) Conduct a short road test to confirm that no wind noise is evident
Warranty accounting instructions
NOTICE
In the event the rework procedure from the Measure section is being conducted as part of EC79 the operative must use the Warranty
accounting instructions from SC23/14
Warranty Type - 110 or 910
Damage Service Number - 58 51
Damage code - 00 55
Battery test
Labour Operation Code 27 06 01 00
Time 10 TU
Time to conduct steps 3 - 5 (x1) door
Labour Operation Code 58 25 15 00
Time 10 TU (Use 99 index until 23/03/23)
Time to conduct steps 3 - 5 (x2) doors
Labour Operation Code 58 25 16 00
Time 20 TU (Use 99 index until 23/03/23)
Time to conduct steps 6 - 7 (x1) door
Labour Operation Code 58 64 41 00
INTERNAL
Time 10 TU (Use 99 index until 23/03/23)
Time to conduct steps 6 - 7 (x2) doors
Labour Operation Code 58 64 41 01
Time 20 TU (Use 99 index until 23/03/23)
Time to conduct Steps 8 - 10 (x2) doors
Labour Operation Code 58 64 01 00
Time 20 TU (Use 99 index until 23/03/23)
Time to conduct a short road test
Labour Operation Code 01 21 00 99
Time 25 TU
NOTICE
Submit (x2) claims in the event that both rear doors had the soft close issue
Parts information
550mm x 8mm rubber tubing
180 x 8mm rubber tubing
NOTICE
The tubing should be 8mm (outer diameter) rubber tubing
– The tubing should be sourced locally
INTERNAL