A9323092068458_2
Service Bulletin Details
Public Details for: A9323092068458_2
This bulletin provides an svm update for when the yellow battery symbol appears in the instrument cluster with the message "electrical system: fault. Safely stop vehicle; the warning lamp is gone after the vehicle has been turned off and t
Models from 2022
| 2022 AUDI A7 PHEV |
| 2022 AUDI Q5 PHEV |
Models from 2021
| 2021 AUDI A7 PHEV |
| 2021 AUDI Q5 PHEV |
Models from 2020
| 2020 AUDI Q5 PHEV |
Technical Service Bulletin 93 Yellow warning lamp appears and/or the vehicle does not start, DTC P0A950 and/or P0E2E00 is stored intermittently 93 23 09 2068458/2 May 19, 2023. Supersedes Technical Service Bulletin Group 93 number 22-85 dated November 8, 2022, for reasons listed below. Model(s) Year A7 e quattro 2021 – 2022 Q5 e quattro 2020 – 2022 VIN Range Vehicle-Specific Equipment All Not Applicable Condition REVISION HISTORY Revision Date Purpose 2 - Revised Service (Added software update for A7 and MY 2020 and 2021 Q5) Revised Header (Added A7 and MY 2020 and 2021 Q5) 1 11/08/2022 Initial publication Customer statement: • The message “Electrical system: fault. Please contact workshop” (yellow warning lamp) appears in the instrument cluster. and/or • The vehicle does not start. Workshop findings: The following DTC is intermittently stored in the hybrid battery regulation control module, J840 (address word 008C): • DTC P0A9500 (High Voltage Fuse) with symptom code 28730. and/or • DTC P0E2E00 (Battery Charger "A" Fuse) with symptom code 28733. Note: According to Guided Fault Finding, the switching unit for high-voltage battery should be replaced. However, replacing the part will not solve the problem. Technical Background Page 1 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin During particularly dynamic cornering, it is possible that in rare, isolated cases, the event memory entry given above may be logged without good reason. This is caused by an irregularity in the diagnosis. Production Solution New software implemented in production. Service This TSB replaces Pending Service Solution (PSS) 2062953/4: 93 Yellow warning lamp appears and/or the vehicle does not start, DTC P0A9500 is stored intermittently. If the above condition applies to the vehicle the Hybrid Battery Management software part number and version must be checked. Using ODIS identify the hybrid battery regulation control module (J840) address word 008C (Figure 1). • If the software part number is 4M4915233G with version 0371 continue with this TSB and perform SVM update Option 1 below. • If the software part number is not 4M4915233G with version 0371 perform SVM update Option 2 below. Figure 1. Hybrid Battery Management software and version. SVM Update Option 1 Instructions 1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 2. Update the Hybrid Battery Management control unit (J840) using the SVM action code as listed in the table below, if necessary: Note: To prevent the high-voltage battery from charging during the software update, the high-voltage charging cable on vehicles with high-voltage components must be unplugged BEFORE the SVM code is entered. Charging the highvoltage battery during a software update can cause damage to the high-voltage components. Model Old Software Part Number Old Software Version New Software Part Number New Software Version SVM Code Input (or higher) Page 2 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Q5 TFSIe 4M4915233G 0371 4M4915233K 0373 8CA009 SVM Update Option 2 Instructions Note: For this repair option two SVM codes will need to be run and they must be in the order provided below: 1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 2. Update the Hybrid Battery Management control unit (J840), the Battery Junction Box (SX6) and the Cell Module Control units (CMC) using the SVM action code as listed in the table below, if necessary: Note: To prevent the high-voltage battery from charging during the software update, the high-voltage charging cable on vehicles with high-voltage components must be unplugged BEFORE the SVM code is entered. Charging the highvoltage battery during a software update can cause damage to the high-voltage components. Model Q5 TFSIe A7 TFSIe Old Software Old Part Number Software Version 4M0915233R 0273 0274 New Software Part Number New Software SVM Code Input Version (or higher) 4M0915233C 0278 4K0915233 0275 4K0915233A 0278 4M4915233B 0371 4M4915233B 0373 8CA011 + 8CA011KONF Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9327 Damage Code: 0040 Labor Operations: Software update 0151 0000 Time stated on diagnostic protocol (Max 80 TU) Page 3 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Diagnostic Time: GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Claim Comment: As per TSB 2068458/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2068458) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.