23-01-046H

Service Campaign 981: ECU/TCU Update - Drivability - Dealer Best Practice
May 25, 2023
Document Topic
• Service Campaign 981: TSB 23-01-046H has been published
Date
05/25/2023
Description of Campaign:
Certain 2022MY Santa Fe (TMa) 2.5L vehicles equipped with an 8-speed transmission will require an update to the ECU and
TCU software to correct the ROM IDs and TCU software to optimize shift quality when accelerating.
Affected Vehicles:
•
Certain 2022MY Santa Fe (TMa) 2.5L vehicles equipped /w 8-speed transmission produced 06/10/21 - 09/17/21.
Repair Information:
Update the ECU and TCU with current software and install the campaign sticker under the hood.
• Recommended Technician Training Level: Hyundai Certified Technician (or above) with six (6) or more months
experience repairing Hyundai vehicles using the GDS
• Important: For vehicles in the following states - California, Connecticut, Delaware, Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington - Please ensure a proof of
correction card is provided to the customer to illustrate that this campaign has been completed for this vehicle. Refer
to TSB 23-01-046H (or latest version) for further details on filling out the card.
Recommended Alternative Transportation:
It is recommended that Service Rental Cars (SRCs) are made available for customers if requested.
Warranty Information:
This campaign pays 0.6 M/H for updating ECU and TCU software and installing the campaign sticker.
Op time includes VIN and mileage validation. In addition, op time also includes campaign sticker validation as
portrayed in TSB 23-01-046H (or latest version). The STUI picture must include the installed campaign sticker under
the hood along with a piece of paper displaying the last 6 digits of the VIN and date of the repair. All claims
submitted that have incomplete, illegible, or missing documentation are subject to debit.
Acceptable STUI Photo validating “Part” installation of Campaign Sticker
Please refer to TSB 23-01-046H (or latest version) for additional details.
Parts Information:
•
•
Please refer to TSB 23-01-046H (or latest version) for the latest parts information.
Please consider the following:
o Campaign Sticker (00305-SC981): Each dealer was shipped 5 pcs. of the sticker for the start of this
campaign. The shipments are expected to arrive starting the morning of 05/26/23.
If additional are needed, dealer may order from its facing PDC.
o Vehicle Emission – Proof of Correction Card (NP050-09006): Dealers from certain states referred to in the
TSB need to provide a card to customers as proof of the dealer completing the campaign on the vehicle.
Customer Mailing:
• Owners of the subject vehicles are expected to be notified via First Class mail starting in July 2023 or sooner.
Customer Talk Tracks
Sample: “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does
have an open service campaign. A software update will be applied to the Engine Control Unit (ECU) and Transmission
Control Unit (TCU). In addition, a campaign sticker will be applied to the underside of your hood to show the campaign has
been completed. The update will optimize your vehicle’s transmission shift quality when accelerating.”
Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No
Readiness: Is the campaign sticker (00305-SC981) in stock? Is the proof of correction card on-hand to provide to the
customer after repairs are completed if from one of the specified states mentioned in the TSB 23-01-046H (or latest
version)?
Yes – Provide customer with ETA
No – Contact parts and get ETA
Reception: Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No
Reception: Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Did you review the results of the eMPI with the customer and provide the customer with estimates for any
recommendations and also an adjusted promise time based on any additional services?
Yes
No
Repair: Is the technician “Hyundai Certified” (or above) with six (6) or more months experience repairing Hyundai
vehicles using the GDS?
Yes
No
Repair: Was a STUI picture taken of the installed campaign sticker (alongside the vehicle’s emission label) with the
last 6 digits of the VIN and date of repair per TSB 23-01-046H (or latest version)?
Yes
No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
FAQs:
Q1: What if this repair is not completed?
A1: Failure to have this service performed could cause your vehicle to fail an emissions inspection (SMOG check) when
required under state law. It could also be considered a lack of proper maintenance.
Q2: When will customers be notified about this service campaign?
A2: Owners of the subject vehicles are expected to be notified via First Class mail starting in July 2023 or sooner.
Q3: Are you a California registered owner or one from Connecticut, Delaware, Maine, Maryland, Massachusetts, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington?
A3: Because your state has adopted the California emissions regulation, your Hyundai dealer will also provide a “Proof of
Correction” certificate as verification that this repair has been completed. It’s critical that it is retained for your records and to be
presented when registering your vehicle, if requested.
Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important emissions matter and continued commitment to Hyundai customers.
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Customer Support
Hyundai Customer Care Center
(Recall /Campaign Questions)
Hyundai Recall /Campaign
Website
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
1‐855‐671‐3059
www.hyundaiusa.com/recall
1‐800‐633‐5151
1-800-243-7766
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website
Customer questions or concerns related to recall or
service campaigns
Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
Appendix
History
• Service Campaign 981: TSB 23-01-046H has been published
Date
05/25/2023