NCU-OTA051923

Internal
News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Sound System Software Update – Non Mercedes
DATE: May 19, 2023
Me Connect OTA MY21-23 EQE, EQS, EQS SUV,
and S-Class (223, 295, 296, and 297 platform)
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
Internal
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
N/A
23P5497232
May 19, 2023
Sound System Software Update – Non
Mercedes Me Connect OTA
This is to notify you of the Service Campaign OTA update for the sound system software in 10,155 Model Year (“MY”) 2021-2023
EQE, EQS, EQS SUV, and S-Class (223, 295, 296, and 297 platform) vehicles. The vehicles will not be visible or flagged in VMI
or EVA.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined
that on certain MY 2021-2023 EQE, EQS, EQS SUV, and S-Class (223, 295, 296, and
297 platform) vehicles, the software of the sound system does not correspond with
the latest series production configuration.
The software update serves as the necessary preparation for additional
functionalities that will be included in the future to improve and expand the sound
system of the vehicles. The update is free of charge and will be carried out in the
background. The installation will take approximately 3 minutes, the system can be
used without restrictions during this period. The new software will be active during
the next driving cycle.
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
without an additional workshop visit via the data link of the communication module.
All customers will be mailed a letter informing them of this software update.
Parts are not required for repair. Remedy software will be pushed via OTA.
Issue
What We’re Doing
Parts
Vehicles Affected
2021-2023
EQE, EQS, EQS SUV, and S-Class
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
10,155
Next Steps/Notes
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600