TIN-23-00-005

* * TECHNICAL INFORMATION NOTICE * *
DATE:
May 25, 2023
TO:
Mitsubishi Motors US & Puerto Rico Dealer Parts & Service Managers
RE:
Updated Return & Disposal of Takata Air Bag Inflators
TIN NO.
TIN-23-00-005
AFFECTED VEHICLES: All Models
PURPOSE:
Changes to the return request and disposal process of Takata air bag inflators have been made
and are effective immediately.
As stated in SR-20-001REV2, SR-15-007, SR-16-002, SR-16-004, SR-17-001, SR-17-004,
SR-17-008, and SR-18-005 air bag inflators replaced as part of a Takata recall MUST be
returned to Takata.
It is extremely important that you immediately submit an email request to have your replaced
Takata air bag inflators picked up and returned to Takata. Please refer to the respective Takata
Recall Bulletin for appropriate procedures.
The changes made to the pickup process apply to US, Puerto Rico, and US Virgin Islands as
follows:
ALL email addresses have been changed from @XPO.com to @RXO.com as detailed on the
forms below.
•
Fill out the attached form and submit to:
o
US Dealers submit to [email protected].
o
International Dealers (includes Hawaii, Alaska, Puerto Rico, and US Virgin Islands)
submit to [email protected].
To request pickup, send an email with the completed form to the respective representative. Do
not call for pickup requests. If a response is not received within 2 to 3 days, call 210-317-6436
to escalate.
In most cases, the replaced Takata air bag inflators will be picked up within 3 business days.
This will enable you to free up valuable space in your parts department and better serve your
customers.
The Takata Recall Bulletins will be updated with this new information.
If you have any questions, please contact your District Parts and Service Manager.
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INFLATOR RETURNS
International Shipping Return Instructions
NOTE: ALL International Locations outside of the United States (APAC, EMEA, Hawaii, Alaska, Puerto Rico, and US Virgin Islands dealers) please follow below shipping instructions.
Dealerships in these locations MUST contact the following Takata / RXO representative directly for shipping instructions primarily via
New Email at: [email protected]
Escalation Contact: Miguel Prigadaa Phone: 210-317-6436
If dealers are in need of additional boxes, please send your request to the same email address: [email protected] and make sure to indicate how many boxes
you need, as well as the model, part number and include pictures if possible. (please consider that shipping additional boxes will take a few weeks to get process depending in the
area/country you are located)
1. Shipping Documents
3. Shipping Instructions – Prepare the Pallet
a) Box Label
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet
•
A minimum of 25 boxes and maximum of 200 boxes per pallet .
c) Shrink-wrap Kits to Pallet
d) Prepare to ship per IATA International regulations
e) ) Affix Over-pack Label and Pallet Label on (1) side of Pallet
(Not on Top)
F) Please hold as many Airbags as possible in order to accumulate as many as
possible and limit the number of pickups to at least 1 per month.
• Supplied with each Kit
• To be affixed to each box
b) Over-pack Label
• To be supplied by
RXO
• To be affixed to the
outside of each pallet
M
PL
• To be supplied by the
local carrier.
• Print 2 copies: 1 for
Dealer Records, 1 for
the local pickup
Driver.
d) Commercial Invoice:
To be provided by the
dealer if possible.
E
c) Bill of Lading
2. Packing Instructions
**DO NOT DEPLOY THE INFLATOR**
4. Shipping Instructions – Schedule Intl Pickup
a) Confirm box is in acceptable condition.
Box should be in good condition with no visible signs of
damage and should be capable of withstanding
additional transportation.
b) If a new box is needed, follow the New Box
instructions located In Box 6 of this page.
d) Place the un-deployed air bag inflator in
the “cradle” of the box insert.
a) When ready to ship
• Email RXO at [email protected]
•
•
•
•
•
•
b) Fill out the International Pickup Template with all details:
Dealer/Pickup contact Information including hours of operations
Quantity of boxes/Pallets
Weight and Dimensions
Email Address
5. Shipping Instructions – Ship
2.1 Closure Instructions
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
SA
a) Close the top box flap, per box closure instructions located on front panel of
box using a 2” wide by 4” long piece of tape to securely
Close the box.
5/25/2023
EXCALATION PURPOSES Contact: Miguel Prigadaa Phone: 210-317-6436
6. Requesting a New Box
If a new box or replacement boxes are needed, please contact the
representative listed below by phone or email to request replacement
materials.
E-Mail: [email protected]
To help expedite your request, please be prepared to provide the following
information:
a) What Type of shipping material needed
•
Number of Replacement Boxes needed
•
Part Return Label
•
Airbag Model
•
Pictures (of the airbag if possible)
b) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
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PALLET
(S) MUST
BEbe
READY
BEFORE
IN THE TEMPLATE. ALL FIELDS PERTAINING TO YOUR LOAD MUST BE FILLED IN
All fields
must
filled in
– emailSENDING
back to [email protected]
AND SENT TO [email protected]
ESCALATION PHONE NUMBER 210-317-6436 MIGUEL PRIGAADA
Dealer Code
Dealer or Business Name
Pickup Address
City, State & Zip
Physical Address (if different from pickup address)
City, State & Zip
Hours Available for Pickup
E
YOUR Name & Phone #
M
PL
Days/hours pickup is not allowed
(lunch hour if shut down)
Do you need a truck with lift
gate and pallet jack?
Email address for BOL
Driver
Side
Count
Passenger
SA
Pallet #1
NO
Special instructions or notes that
will help driver locate pallet on site
Where can the driver expect to find
pallet on property? Please give clear directions
LTL
YES
Pallet #2
Pallet #3
Pallet #4
Pallet #5
Pallet #6
Pallet #7
Pallet #8
Pallet #9
Pallet #10
Pallet #11
Pallet #12
Pallet #13
Pallet #14
Total Boxes
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Side
Count
Total
0
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