TECH TALK 274

TECH TALK - VOLUME 274
May - June 2023
INSIDE THIS ISSUE:
Technical Information- Page 1
TSB/TIN/ATIN Review - Page 6
Technical Training- Page 7
News & Notes - Page 9
SECOND 2023 QUARTERLY
TECHNICIAN QUIZ TQ0223
The second 2023 Quarterly
Technician Quiz
is available between
April 10 - July 10, 2023.
Dealer personnel
must successfully complete
the quiz no later than
July 10, 2023.
DATES TO REMEMBER:
TECHNICAL INFORMATION
Protective Film on Scuff Plate accessories
Affected Vehicles:
2022-2023 Outlander
Part Information:
MZ576623EX Front and Rear Scuff Plates
MZ315221
Front and Rear Scuff Plates with LED Illumination
MZ527151EX Cargo Scuff Plates
Concern:
Several warranty claims have been submitted for Scuff Plates with a
dull finish. Investigations have found that the protective film was not
removed during PDI.
The protective film can be identified by an "R" and "L" on the front scuff
plates. The rear scuff plates do not have any identification
characteristics.
Mother's Day - May 14th
Memorial Day - May 29th*
Juneteenth - June 19th*
Independence Day - July 4th*
*Observed Holiday - MMNA closed
1 of 9
TT274
Protective Film on Scuff Plate accessories (Continued)
When the protective film is removed, the finish is much more reflective and does not stain.
SERVICE MANUAL CHANGES
We are striving to have the best and most accurate Service Manuals in the industry but to
be successful, we need your help. Please advise us of errors that our found and provide
any suggestions that you may have.
Located in each Service Manual you will find a Mitsubishi Publication Comment Form like
the one below. The form is not mandatory, you can email us without it, but please
include the information outlined on the form.
Thank you!
2 of 9
TT274
General Information: Removal/Installation of the Side View Mirror
The claws of the side view mirror may become hard and prone to breakage when working in
cold outside temperatures. This article advises of precautions to be taken when removing or
installing the side view mirror glass in cold outside temperatures.
Affected Vehicles: All
Before Removing/Installing the Side View Mirror Glass:
• Use a hair dryer to warm up the mirror tabs (claws) and the surrounding area
• Avoid heating the side view mirror too quickly or touching the surface structure directlyto
prevent cracking or breakage
When Removing/installing the Side View Mirror Glass:
• Use a tool wrapped with protective tape
• Apply the force near the claw areas and not at the edge of the mirror
The structure of the mirror differs by model therefore the application of force and positioning
will vary for the removal/installation process. Listed below are some examples. For further
details, please refer to the applicable Service Manual.
3 of 9
TT274
Precautions: Quarter Window Sash Molding Loose
Affected Vehicles: 2022-2023 Outlander and 2023 Outlander PHEV
Quarter Window Sash Molding (GM0W/GN0W)
The Wobble of
The quarter window sash molding [outer] may become loose or wobble and come off easily.
If the claws of the quarter window sash molding [outer] are not tightly fitted, the parts may
become deformed and should be replaced. This article introduces the precautions required when
replacing the parts with new ones.
Not fitted
Quarter window sash molding [inner]
Quarter window sash molding [outer]
The claws at the bottom of the part (2A in the image above) are not tightly fitted.
Precautions and Confirmation Methods:
Please make sure that the claws are tightly fitted by following this procedure when replacing the
parts.
1. Push the claw twice to confirm fit.
Quarter window sash molding [outer]
Push the clip all the way in.
Claw
Quarter window sash molding [inner]
2. Shake the sash molding to confirm movement or
wobble. Please refer to #3 if the sash molding
has movement or wobbles.
3. If the sash molding moves or wobbles,
reattach the window sash molding
[inner] by holding it as far outward as possible.
4 of 9
TT274
Spare Part Information: Tip When Carpet Rolls Up
Affected Vehicles: 2018-2020 and 2022-2023 Eclipse Cross
When the floor carpet is exposed to a hot environment for a long period of time, the
front end of the carpet may deform and roll up.
To prevent this phenomenon, the shape of the floor
carpet has been modified (effective March 2023).
This modification enables the floor carpet to be
fixed into position with a clip (red circled areas in
images) on the cowl side trim.
Part Information:
Before
After
RH
LH
Part Name
CARPET, FLOOR
Old Part Number
New Part Number
7270B648XA
74902W131P
7270B649XA
74902W141P
7270B651XA
74902W161P
7270A990XA
74902W091P
7270A991XA
74902W101P
7270A995XA
74902W121P
5 of 9
Remark
After
21MY
Prior to
20MY
TT274
TSB/TIN/ATIN REVIEW
Since Tech Talk 273, the following
bulletins have been published:
6 of 9
TT274
TECHNICAL TRAINING COURSE SCHEDULE
Note: Green = Virtual Course / White = Face to Face Instructor Led Training
7 of 9
TT274
NEWS & NOTES
FRANKLIN, Tenn., April 5, 2023 – Mitsubishi Motors North America (MMNA) today
announced the promotion of Kim Ito to the role of vice president, marketing. Ito, 40,
has been with MMNA since 2016, and was promoted to director, marketing, in
February, 2022. She will continue to report directly to MMNA president and CEO, Mark
Chaffin.
Ito has responsibility for all marketing and advertising activities and strategies for the
brand, including TV, digital, social, print and out-of-home, interactive platforms
including digital retailing, CRM and retail marketing programs with the company’s
dealer partners. In addition, Ito will add customer experience (CX) activities to her
marketing responsibilities as MMNA changes the definition of customer to the very
point where a potential customer comes into the company’s ecosystem, as they begin
their shopping journey with research, vehicle configuration and pricing, and initial
dealer contact.
Additionally, and in further recognition of this internal shift and the continued
prioritization of CX, Kiri Kiely-Rodriguez is promoted to director, customer and retail
experience, from senior manager. Kiely-Rodriguez will report directly to Kim Ito.
“These promotions are well-deserved, and are recognition of their hard work,
successes and vision for the future,” said Mark Chaffin regarding this announcement.
“Once again, MMNA is promoting from within, and proof that our employee team is the
very best in the industry. This further bolsters female representation on MMNA’s VP
leadership team to three, and I’m proud to see the diversity of thought, experience
and backgrounds that shape our company.”
As part of the recent announcement of its Midterm Plan, “Challenge 2025”, MMNA’s
parent company, Mitsubishi Motors Corporation, noted that MMNA will be a global
leader when it comes to growing the company’s local leadership
position in the use of innovative digital tools for sales and marketing. The two
promotions announced today, and the move of CX into the marketing team, directly
support that leadership position, and set the company up for future success.
8 of 9
TT274
NEWS & NOTES (Continued)
Northwest Automotive Press Association: Northwest Outdoor Activity Vehicle of the Year
Rugged, capable, and reliable. But don't just take our word for it. The 2023 Outlander Plug-In
Hybrid is Northwest Automotive Press Association's "Northwest Outdoor Activity Vehicle of the
Year" and also came out top in the "Best Three-row Family SUV" category.
FRANKLIN, Tenn., Apr. 24, 2023 – Members of the Northwest Automotive Press Association (NWAPA) wrapped up two
days of on- and off-road testing at The Ridge Motorsports Park in Shelton, Wash., and the votes are in and conclusive:
the 2023 Mitsubishi Outlander Plug-in Hybrid is NWAPA’s Northwest Outdoor Activity Vehicle of the Year, against stiff
competition from 21 other SUVs and pickup trucks. The vehicle also won a category award, being named “Best Threerow Family SUV”. Since its launch in December 2022, the 2023 Outlander PHEV has been garnering awards and media
accolades2 for its interior and exterior styling, driving dynamics, Super-All Wheel Control (S-AWC)3 all-wheel drive
system, and seamless blend of electric and gasoline drive systems.
“Every award is special, and is a nod to our design and engineering teams’ passion and talent,” said Mark Chaffin,
president and CEO, Mitsubishi Motors North America, Inc. “But awards that recognize the Outlander Plug-in Hybrid’s onand off-road all-weather breadth of capability, as well as the unique three-row, seven-passenger capability, speak
directly to how our customers use their vehicles every day, regardless of road conditions.”
The 2023 Outlander Plug-in Hybrid offers up to 38 miles of all-electric range, up to 420 miles of overall range and is the
only plug-in hybrid on the market with available DC fast-charging capability (SEL and above models), which can fill the
20kWh battery pack to 80% capacity in just 38 minutes.4 All models also feature Mitsubishi’s new “Innovative Pedal”
technology, which allows near-one-pedal acceleration and deceleration, similar to full battery electric vehicles.5 This
system further differentiates the Outlander PHEV from other plug-in hybrids, and highlights the vehicle’s electric-first
design philosophy.
“The victory might be a surprise for some, but not for those that tested the all-new Mitsubishi Outlander Plug-in
Hybrid,” said NWAPA President and Event Chair Nik Miles. “It is well-equipped, extremely capable, and is loaded with
features not seen on other plug-in hybrids.”
All plug-in hybrid Outlander models are equipped as standard with the brand's signature Super All-Wheel Control (SAWC) all-wheel drive system, allowing for greater vehicle control and increased driver confidence. The twin-motor
system, utilizing the gasoline engine and front motor to drive the front wheels, and a stand-alone rear-mounted motor
to drive the rear axle, boasts a combined 248-horsepower and 332 lb./ft of torque and achieves a 64 MPGe (miles-pergallon equivalent) rating6.
In its recently announced Midterm Plan – “Challenge 2025” – MMNA’s parent company Mitsubishi Motors Corporation
(MMC) as committed to accelerating its efforts toward a sustainable carbon-neutral future, setting goals of 40 percent
reduction in vehicle CO2 emissions and 50 percent reduction in operational CO2 emissions by 2030. Additionally, MMC
has set targets for global sales of electrified vehicles at 50 percent by 2030 and 100 percent by 2035, leveraging a blend
of plug-in hybrids (PHEV), hybrids (HEV) and pure electrics (BEV).
9 of 9
TT274