SSM76000

5/31/23, 2:35 PM
TOPIx - SSM76000 - Startup Battery Reduced State of Charge (SOC)
Reference
SSM76000
Models
E-PACE / X540
F-PACE / X761
XE / X760
XF / X260
Title
Startup Battery Reduced State of Charge (SOC)
Category
Electrical
Last modified
31-May-2023 00:00:00
Symptom
206000 Warning Indicators
Content
X540, X761, X760, X260
23MY onwards
MHEV vehicles only
Issue:
Customers are reporting 'Stop Safely' and 'Electric Charging fault' warning messages displayed on the
Instrument
Panel Cluster. The following Diagnostic Trouble Codes (DTC)s may also be stored in the Battery Energy
Control Module (BECM):
- U0120-00
- P0DA8-62
- U0064-87.
Cause:
The cause is currently unknown and is under investigation. The information gathered from
this SSM will assist the investigation.
Action:
Upon a vehicle entering the retailer with 'Stop Safely' and 'Electric Charging fault' warning messages
displayed on the Instrument Panel Cluster, continue diagnosis using the TOPIx workshop manual and
TOPIx Cloud, as required.
If no fault is found by continuing further diagnosis, and the same warning messages and DTCs become
present again within 2 days:
Collect the Power Mode Zero (PMZ) logs with the existing Belt Intergrated Starter Generator (BISG)
installed.
For guidance on collecting the PMZ logs, on TOPIx, go to, Browse All > Documents > Diagnostics >
General > CAN logger > Open 'VCI_CAN_Logger_1 - JLR VCI CAN Logger'
Raise a Technical Assistance (TA) with the following information:
- This SSM reference (SSM 76000)
- Engineering reference: PTS_100
https://topix.jaguar.jlrext.com/topix/content/document/view?id=1692771
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5/31/23, 2:35 PM
TOPIx - SSM76000 - Startup Battery Reduced State of Charge (SOC)
- The PMZ logs
- The serial number located on the existing BISG
Renew the BISG
Make sure the existing BISG is available for Priority Return Request and provide the below details:
- Retailer address
- Contact name
- Contact phone number
- Contact email address.
If the same warning messages and DTCs become present again within 2 days, after renewing the BISG:
Collect the PMZ logs again, this time with the new BISG installed
For guidance on collecting the PMZ logs, on TOPIx, go to, Browse All > Documents > Diagnostics >
General > CAN logger > Open 'VCI_CAN_Logger_1 - JLR VCI CAN Logger'
Raise a TA with the following information:
- This SSM reference (SSM 76000)
- Engineering reference: PTS_100
- The PMZ logs for the new BISG
- The serial number located on the new BISG
Make sure the existing BISG is available for Priority Return Request and provide the below details:
- Retailer address
- Contact name
- Contact phone number
- Contact email address.
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https://topix.jaguar.jlrext.com/topix/content/document/view?id=1692771
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