NTB23-032A

Classification:
Reference:
HA23-004A
Date:
NTB23-032A
May 11, 2023
HVAC BLOWER DOES NOT OPERATE ON COLD STARTS
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2021-2023 Rogue (T33)
APPLIED DATES:
2021-2022: All
2023:
VINs starting with 5N1 – built before November 22, 2022
VINs starting with JN8 – built before October 24, 2022
IF YOU CONFIRM
The HVAC blower does not operate during vehicle cold starts,
AND
The HVAC blower will start to operate when the A/C is toggled ON and OFF.
ACTION
Follow the SERVICE PROCEDURE to:
1.
Confirm the current A/C Amplifier part number.
2.
Follow steps 17 and 18 on page 8 to determine if the A/C Amplifier must be replaced,
can be reprogrammed, or if this bulletin does not apply.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/11
SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current date.

All CONSULT-III plus (C-III plus) software updates (if any) have been installed.

Connect a battery maintainer or smart charger set to reflash mode or a similar
setting. If the vehicle battery voltage drops below 12.0V or rises above 15.5V
during reprogramming, the A/C Amplifier may be damaged.

Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the A/C Amplifier may be damaged.

Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the A/C Amplifier may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within
range of the CONSULT PC or VI during reprogramming, reprogramming may
be interrupted and the A/C Amplifier may be damaged.
1.
Confirm that the CONSULT PC is connected to Wi-Fi.
2.
Connect the VI to the vehicle.
3.
Start C-III plus.
4.
If prompted, select USA/CANADA Dealers from the drop down menu, and then
select OK.
5.
Login using your NNAnet credentials.
IMPORTANT: If not prompted to enter your username and password, the CONSULT
PC may not be connected to Wi-Fi. Close C-III plus, confirm the CONSULT PC is
connected to Wi-Fi, and then reopen C-III plus.
6.
Wait for the VI to be recognized.

The serial number will display when the VI is recognized (Figure 1 on page 3).
2/11
NTB23-032A
7.
Select Re/programming, Configuration.
The VI is
recognized
Figure 1
8.
Check the box to confirm the precaution instructions have been read, and then
select Next.
HINT: Use the arrows (if needed) to view and read all the precautions.
Figure 2
3/11
NTB23-032A
9.
Select Automatic Selection(VIN).
EXAMPLE
Figure 3
10.
Allow C-III plus to perform automatic VIN selection.
Figure 4
4/11
NTB23-032A
11.
Confirm the VIN or Chassis # is correct, and then select Confirm.
XXXXXXXXXXXXXXX
ROGUE
2021MY
Figure 5
12.
Allow the System call to be performed.
Figure 6
5/11
NTB23-032A
13.
Confirm the VIN is correct for the vehicle, and then select Confirm.
XXXXXXXXXXXXXXXXXX
Figure 7
14.
Select HVAC.
Figure 8
6/11
NTB23-032A
15.
Select Reprogramming.
Figure 9
16.
Find the A/C Amplifier Part Number and write it on the repair order, and then select
Save.
HINT: This is the current Part Number (P/N).
XXXXXXXXXXXX
XXXXXXXXXXXX
HVAC
XXXXXXX
T33ROGUE
XXXXXXXXXXXX
XXXXXXXXXXXX
Figure 10
7/11
NTB23-032A
Part Number Inspection
Check the A/C Amplifier
part number.
No
Does the part number end with
“0C”, “1C”, “3C”, “4C”, “1A”, “3A”,
or “4A”?
Yes
EXAMPLE: 27760-XXX1C
Is the part number listed below?
No
27760-6RY2D, 27760-6RY5D,
27760-6RY7D, 27760-6RY8D
Proceed to Reprogram
the A/C Amplifier, step 19
on page 9.
17.
Yes
Replace the existing
A/C Amplifier.
The A/C Amplifier is already the latest version.
Refer to the ESM for further diagnostic
information.
Are the last two (2) characters of the part number “0C”, “1C”, “3C”, “4C”, “1A”, “3A”, or
“4A”?
YES: Replace the A/C Amplifier.
o Refer to the ESM: VENTILATION, HEATER & AIR CONDITIONER >
HEATER & AIR CONDITIONING CONTROL SYSTEM > AUTOMATIC AIR
CONDITIONING > REMOVAL AND INSTALLATION > A/C AMP
NO: Proceed to step 18.
18.
Is the part number 27760-6RY2D, 27760-6RY5D, 27760-6RY7D, or 27760-6RY8D?
YES: The A/C Amplifier is already the latest version. Refer to the ESM for further
diagnostic information.
NO: Proceed to step 19 on page 9 to perform Reprogram the A/C Amplifier.
8/11
NTB23-032A
Reprogram the A/C Amplifier
19.
Follow the on-screen instructions to navigate C-III plus and reprogram the A/C
Amplifier.
20.
Select Next, and then proceed to step 21.
HINT: When the screen in Figure 11 displays, A/C Amplifier reprogramming is
complete. If the screen in Figure 11 does not display (indicating that reprogramming
did not complete), refer to the information on the next page.
Figure 11
21.
Follow the on-screen instructions to perform Erase All DTCs.
22.
Print a copy of the confirmation screen and attach it to the repair order for warranty
documentation, and then select Confirm.
9/11
NTB23-032A
A/C Amplifier Recovery:
Do not disconnect the VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete, and the “!?” icon displays as shown in
Figure 12:

Check battery voltage
(12.0 V – 15.5 V).

Ignition is ON, engine is
OFF.

External Bluetooth®
devices are OFF.

All electrical loads are
OFF.


XXXXXX
XXXXXX
XXXXXX
XXXXXXXXX
Select retry and follow the
on screen instructions.
XXXXXX
XXXXXX
“Retry” may not go
through on first attempt
and can be selected more
than once.
Figure 12
If reprogramming does not complete, and the “X” icon displays as shown in
Figure 13:

Check battery voltage
(12.0 V – 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine is
OFF.


XXXXXX
Transmission is in Park.
XXXXXX
XXXXXX
All C-III plus / VI cables
are securely connected.

All C-III plus updates are
installed.

Select Home, and restart
the reprogram procedure
from the beginning.
XXXXXXXXX
XXXXXX
XXXXXX
Figure 13
10/11
NTB23-032A
PARTS INFORMATION
(1)
DESCRIPTION
PART NUMBER
A/C AMPLIFIER
(1)
QUANTITY
1
If Needed
Refer to the Electronic Parts Catalog (EPC) and use the VIN to lookup the part
number.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Reprogram A/C Amplifier
(1)
TX55AA
ZE
32
0.5
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Replace A/C Amplifier
(1)
TH42AA
GB
32
(2)
OR
(1)
(2)
Reference the EPC and use the A/C Amplifier (27760-*****) as the Primary Failed Part
(PFP).
Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat
Rate Time (FRT).
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
April 12, 2023
NTB23-032
May 11, 2023
NTB23-032A
DESCRIPTION
Original bulletin published
Page 8 and CLAIMS INFORMATION revised
11/11
NTB23-032A