NTB23-041

Classification:
BT23-009
Reference:
Date:
NTB23-041
May 10, 2023
PAINT CONTAMINATION
APPLIED VEHICLES: 2023 ARIYA (FE0)
2023 Z (Z34)
SERVICE INFORMATION
If it is necessary to remove embedded contamination from surfaces of the vehicle that are
not covered by the PGF, and the contamination cannot be removed during a standard car
wash, use the referenced equipment and materials and follow the SERVICE PROCEDURE
starting below.
SERVICE PROCEDURE
1.
Prepare the vehicle.
a. Thoroughly rinse the vehicle, preferably in a shady area, to remove all surface dirt
and/or dust.
o If the vehicle is extremely dirty, wash the vehicle with soap and water
consistent with Nissan car wash procedures.
b. Ensure the painted surfaces are dry, cool to the touch, and completely free of dust
and water spots, before moving to step 2 on page 2.
IMPORTANT: If necessary, use a clay bar on surfaces with contamination to
remove hard contaminants and prevent scratching those surfaces while buffing.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/5
Removing Embedded Contamination Larger Than Fine Scraches
2.
Apply masking tape to trim that might be damaged by the buffer.
3.
Polish the vehicle using only an orbital Dual Action Random Orbital Polisher with a
3M™ Perfect-It Wool Compounding Pad (see PARTS INFORMATION).
a. Spread the 3M™ Perfect-It EX AC Rubbing Compound around with the 3M™
Perfect-It Wool Compounding Pad on the surface to be polished.
o Removing embedded contamination requires a 3M™ Perfect-It Wool
Compounding Pad and an orbital Dual Action Random Orbital Polisher.
To avoid creating swirl marks on painted surfaces while polishing, do not use a
rotary buffer. The uniform rotation of a rotary buffer can create swirl marks
instead of removing them.
b. While keeping the 3M™ Perfect-It Wool Compounding Pad flat on the vehicle
surface, turn ON the orbital Dual Action Random Orbital Polisher. Move it
slowly, but continuously over the area while applying approximately 4lbs of
downforce.
o Perform multiple checks during the process to avoid removing too much
material.
Recommended speeds:
o 1000-1200 rpm (Max)
To avoid overheating the painted surface while polishing, it is important to
maintain a “wet” surface. Overheating the painted surface can damage the paint
or underlying component.
c. Use an overlapping pattern (Figure 1) to ensure an even polishing effort on all
areas.
HINT: For isolated embedded contamination, polish the affected area of each
panel (for example: hood, deck lid, door panel). For cases of more extensive
embedded contamination, it may be necessary to polish the entire panel.
Figure 1
2/5
NTB23-041
d. Wipe off any excess rubbing compound material with a clean, seamless microfiber
towel (Figure 2).
HINT: The thread used in microfiber towel seams can cause fine scratches.
Figure 2
e. If necessary, repeat steps 3a-3d until the desired result is attained, and then
proceed to step 4 on page 4.
HINT: To confirm that the embedded contamination has been removed, wipe
away the rubbing compound residue with a mixture of water and alcohol (50/50
mixture), and then verify visually in either the direct sunlight, or with a light that
replicates sunlight.
3/5
NTB23-041
Removing Fine Scratches and Finish Polishing
4.
Polish the vehicle using only a Dual Action Random Orbital Polisher with a soft
foam polishing pad (see PARTS INFORMATION for Foam Pads).
a. Spread the 3M™ Perfect-It™ Ultrafine Machine Polish around with the soft
foam polishing pad on the surface to be polished.
o Removing fine scratches and finish polishing requires a soft foam polishing
pad and a Dual Action Random Orbital Polisher.
To avoid creating swirl marks on painted surfaces while polishing, do not use a
rotary buffer. The uniform rotation of a rotary buffer can create swirl marks
instead of removing them.
b. While keeping the soft foam polishing pad on the vehicle surface, turn ON the
Dual Action Random Orbital Polisher. Move it slowly, but continuously over the
area while applying approximately 4lbs of downforce.
Recommended speeds:
o For 3" pad – 11,000 rpm (Max)
o For 5" pad – 10,000 rpm (Max)
To avoid overheating the painted surface while polishing, it is important to
maintain a “wet” surface. Overheating the painted surface can damage the paint
or underlying component.
c. Use an overlapping pattern (Figure 1 on page 2) to ensure an even polishing effort
on all areas.
HINT: For isolated fine scratches, polish the affected area of each panel (for
example: hood, deck lid, door panel). For cases of more extensive fine scratches,
it may be necessary to polish the entire panel.
d. Wipe off any excess polish material with a clean, seamless microfiber towel
(Figure 2 on page 3).
HINT: The thread used in microfiber towel seams can cause fine scratches.
e. If necessary, repeat steps 4a-4d until the desired result is attained.
HINT: To confirm that fine scratches have been removed, wipe away the polish
residue with a mixture of water and alcohol (50/50 mixture), and then verify
visually in either the direct sunlight, or with a light that replicates sunlight.
5.
Apply 3M™ Ceramic Coating to restore the shine.

Follow the manufacturer’s directions to apply the ceramic polish.
4/5
NTB23-041
The following list of parts and materials are listed as a reference only. This list provides a
minimum standard to properly perform this SERVICE PROCEDURE, and is not a
recommendation or endorsement. Equivalent products may be used.
PARTS INFORMATION
DESCRIPTION
3M PART NO
3M™ Perfect-It EX AC Rubbing Compound (1)
PN36060 (2)
06068 (quart)
(2)
PN05753
3M™ Perfect-It™ Ultrafine Machine Polish (1)
3M™ Perfect-It Wool Compounding Pad (1)
Soft Foam Polishing Pad
White – 3" 3M™ Perfect-It™ (1)
01963
White – 5 ¼" 3M™ Perfect-It™ (1)
01912
3" – 3M™ Hookit™ (1)
20350
5" – 3M™ Hookit™ (1)
84226
Back Up Pad
3M™ Ceramic Coating (1)
(1)
(2)
39901
Can be ordered from the 3M website https://www.3m.com/3M/en_US/p/c/compoundspolishes/
Additional size containers available from 3M
CLAIMS INFORMATION
Potential Paint Contamination - Transit Claim
This is a communication alert for potential paint contamination on specific ARIYA or Z units
that shipped from the Los Angeles, CA and Tacoma, WA VPC’s after April 7, 2023. The
units were isolated to one vessel shipment.
If you identify a unit with paint contamination associated with above detail, file a claim for
remediation of cleaning the unit, DO NOT USE THE CLAIM PORTAL for this incident.
Please forward your estimate and photos with the vehicle information to include model and
VIN to [email protected] and reference claim number – SMSIL0639881.
HINT: Any VINs claimed will be cross-referenced with the vessel manifest of VINs
potentially impacted.
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
May 10, 2023
NTB23-041
DESCRIPTION
Original bulletin published
5/5
NTB23-041