PIT5977D
Service Bulletin Details
Public Details for: PIT5977D
This preliminary information communicates to dealers that there is a known issue with a loss of audio and the concern is being investigated by gm engineering.
Models from 2023
| 2023 CHEVROLET SILVERADO 1500 |
| 2023 CHEVROLET SUBURBAN |
| 2023 CHEVROLET TAHOE |
| 2023 GMC SIERRA 1500 |
| 2023 GMC YUKON |
| 2023 GMC YUKON XL |
Models from 2022
| 2022 CHEVROLET SILVERADO 2500 |
| 2022 CHEVROLET SUBURBAN |
| 2022 CHEVROLET TAHOE |
| 2022 GMC SIERRA 1500 |
| 2022 GMC YUKON |
| 2022 GMC YUKON XL |
Bulletin No.: PIT5977D Published date: N/A Preliminary Information PIT5977D Device Is Starting Message On Radio - No Audio Then Loud Audio Proactive Product Investigation Review Required Models Brand: Model: Model Years: VIN: from Engine: to Transmissions: Chevrolet Silverado 2022 - 2023 All All All All Chevrolet Suburban 2022 - 2023 All All All All Chevrolet Tahoe 2022 - 2023 All All All All GMC Sierra 2022 - 2023 All All All All GMC Yukon 2022 - 2023 All All All All GMC Yukon XL 2022 - 2023 All All All All Involved Region or Country GME, GMIO, GMNA, GMSA and Holden. Additional Options (RPO) IOK Condition: Condition 1: Some customers may comment that audio goes to max at start-up or during the drive cycle AND the customer is able to adjust the volume back down WITHOUT a key cycle or system reboot. Condition 2: Customer may also comment about a "Device is starting" message that comes across the radio screen. Condition These conditions may happen at the same time. They may also comment that the audio cut out before this message shows up, and when the audio returns it is louder than before the incident. Cause This may be caused by a software anomaly. Correction: Step 1: Dealers need to verify that Google Play Service is installed by going into Settings >> Apps and Permissions >> Show all apps >> nd Google Play Services Step 2: If Google Play Services is NOT available or has a software version below 23.06.15 the system MUST be reset, and the customer must go through the google setup wizard. If Google Play services is available check the software version by clicking Google Play Service and checking the version. See example below. Step 3: To reset the system, go to settings >> System >> Reset Options >> Erase Infotainment Data >> Press Erase. Inform the customer that the system will go back to factory settings. Step 4: Once the system is reset follow the setup by ACCEPTING google services and signing into a google account. Continue through the setup and once complete all the apps will update and you should see a screen like the one below. Final step: Verify that Google Play Services has been installed by going into Settings >> Apps and Permissions >> Show all apps >> nd Google Play Services Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation 3487848 Description Labor Time Erasing Information data and Verify Google Play Services 0.5 Hr. is Installed and Up to Date *This is a unique Labor Operation for Bulletin use only. Version History Version 5 Modi ed 02/01/2023 - Created on. 03/13/2023 - Updated correction section. 03/31/2023 - Updated correction and Admin details 04/07/2023 - Updated correction and Admin details 05/22/2023 - Updated to change correction © 2023 General Motors. All Rights Reserved.