ATI&06052023905
Service Bulletin Details
Public Details for: ATI&06052023905
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2022-2023 civics with customer complaint of the a/c not blowing cold air and a technician noticing an oil stain on the right side of the condenser. To better und
Models from 2023
2023 HONDA CIVIC |
Models from 2022
2022 HONDA CIVIC |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 06 From Technical Information & Support Group Subject Request for Visit: 2022-2023 Civic Condenser Leak (ACTION REQUIRED) 05 2023 Expires on 06 19 2023 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group Request for Visit: 2022-2023 Civic Condenser Leak (ACTION REQUIRED) This message is solely directed to Honda dealership personnel; please handle it accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2023 Civics with customer complaint of the A/C not blowing cold air and a technician noticing an oil stain on the right side of the condenser. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must confirm an oil stain on the right side of the condenser where the receiver dryer tube/desiccant 2. Customer is complaining of the A/C not blowing cold air. 3. Must confirm that A/C compressor is not seized. 4. No previous replacement of A/C condenser. 5. No impact damage to the A/C condenser (vehicle accident, or hazard damage). tube is located. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage 5. DPTS# As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide additional information if this situation applies. Thank you. American Honda Motor Co., Inc. Page 1 of 1