TB511401

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Routan
2012
All
All
All
All
Condition
51 14 01 July 25, 2014 2037787
Rattle, Tick or Squeak from the Instrument Panel Area
Note:
This bulletin applies to vehicles built on or after September 9, 2011
and on or before March 6, 2013.
Technical Background
A sheet metal contact or touch condition under the cowl panel cover in either right or left corner of the plenum
below the hood hinge may cause the rattle, tick, or squeak noise.
Production Solution
th
Production change March 6 , 2013.
Page 1 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
Verify the customer concern by driving the vehicle over a variety of road surfaces. If a rattle, tick, or squeak noise
is heard and nothing can be touched inside the vehicle to eliminate the noise, continue with the repair procedure.
• Remove the cowl panel cover to access the outboard
end rear corners (1) of the lower plenum (Fig. 1).
Refer to the detailed procedure in ElsaPro> Repair
manual> Body> Body Exterior> Exterior
Equipment>Removal/Installation> Cowl Panel
Fig. 1 Area Under The Cowl Panel Cover
• With a flashlight, look for a touch condition (metal to
metal contact) of a sheet metal tab (3) contacting the
body inner panel (2) at the outboard ends (rear
corners) of the plenum (1, 4). The contact area will be
under the hood hinge on the side of the vehicle where
the noise was most noticeable (Fig. 2).
1 - Upper Plenum
2 - Body Inner Panel
3 - Metal Tab - Area Of Concern
4 - Lower Plenum
Fig. 2 Close Up Of Contact Area Under The
Cowl Panel Cover
Page 2 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
• With a pry bar or equivalent, position the lower plenum
sheet metal tab away from the body inner panel
(Fig.3).
Fig. 3 Position Metal Tab Away From Inner
Body Panel
• Ensure that the lower plenum sheet metal tab has
been position away from and is not touching the body
inner panel (Fig.4).
Fig. 4 Verify Metal Tab Is Not Contacting
Inner Body Panel
Page 3 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
Note
This bulletin applies to vehicles built on or after September 9, 2011
and on or before March 6, 2013.
All Routan pre and post road test, StarMOBILE and wiTECH time units are included in the labor operation.
Therefore, no road test time units will appear in the designated area within the warranty table.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
Routan
2012
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type
Damage
HST
Damage Location
(Depends on Service No.)
CWM2037787
Use applicable when
indicated in ElsaWeb
(L/R)
Service Number:
Code
5165
0020
Parts Manufacturer
Routan
3)
USM
Labor Operation : Modify Metal Tab At Lower
Plenum
51652899 = 40 TU
Causal Part: Select Labor Operation
51652899
Diagnostic Time
GFF Time expenditure
01500000 = 00 TU max.
Road Test
01210002 = 00 TU
1)
2)
4)
NO
NO
01210004 = 00 TU
Technical Diagnosis
01320000 = 00 TU max.
NO
Page 4 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Claim Comment: Input “As per Technical Bulletin 2037787” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policy Procedures Manual.
Required Parts and Tools
No Special Parts required.
No Special Tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 5 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.