T-TT-0734-23

Tech Tip T-TT-0734-23
May 01, 2023
Subject
Market
Toyota Audio Multimedia (21MM) User Profile
Diagnostics and TAS Precall worksheet process
USA
Service Category
Section
Audio/Visual/Telematics
Audio/Video
Applicability
21MM All Models
APPLICABLE VEHICLES
2023-2024
2022-2024
2023
2023
2022-2024
2023-2024
2023-2024
2023-2024
2023
2023-2024
Crown
Tundra HV
Highlander
Highlander HV
Corolla Cross
Corolla HV
RAV4
RAV4 HV
Corolla
bZ4X
2024
2023-2024
2023-2024
2023-2024
2023-2024
2023-2024
2023-2024
2023-2024
2024
Grand Highlander HV
GR Corolla
Venza HV
Corolla Cross HV
Tundra
RAV4 Prime
Corolla Hatchback
Sequoia HV
Grand Highlander
CONDITION
When setting up the Toyota Audio Multimedia (21MM) user profile, if the QR code is not working
please use the following recommendations.
RECOMMENDATIONS
1. Refer to the TAS 21MM Diagnostics Pre-Call Worksheet (PCW) on the TAS case creation page.
The following steps will provide some answers for the PCW.
2. Start with the vehicle running outside for 5-10 minutes in an area with no overhead obstructions.
a. Enter the radio Service Menu (diagnostic mode) using Techstream or GTS+, or the manual
swiping method as outlined in the Repair Manual.
b. Once the Service Menu is shown, the Function Check/Setting, and Product information buttons
will be used.
Expires on
Ver. 5.0 01/01/2023 T
05/01/2024
© 2023, Toyota Motor Sales, USA
Page 1 of 3
Tech Tip T-TT-0734-23
May 01, 2023
Subject
Market
Toyota Audio Multimedia (21MM) User Profile
Diagnostics and TAS Precall worksheet process
USA
Applicability
RECOMMENDATIONS
3. Select the Product Information button to display radio and DCM registration details.
HINTS:
 The Toyota Telematics – CTP found in Service Lane>Knowledge Center>Quick Links section
can be used to validate the DCM IMEI.
 If the DCM details boxed above are missing/empty check all connections at back of radio and
DCM.
4. Accurate GNSS Date and Time is needed for the QR code to work. From the Service Menu select
Function Check/Setting > System Sensors Check to display GNSS details.
a. Check GNSS Reception number for at least 3 boxes showing blue.
b. Check GNSS Status shows OK(3D).
c. Check GNSS Date shows current Day/Month/Year and time.
o GNSS shows in Greenwich Mean Time (GMT) and will not match the local time.
Expires on
Ver. 5.0 01/01/2023 T
05/01/2024
© 2023, Toyota Motor Sales, USA
Page 2 of 3
Tech Tip T-TT-0734-23
May 01, 2023
Subject
Market
Toyota Audio Multimedia (21MM) User Profile
Diagnostics and TAS Precall worksheet process
USA
Applicability
RECOMMENDATIONS
HINTS:
 If the GNSS date and time is not accurate use the Time Setting button for manual adjustment,
then recheck if QR code is working.
o GMT = EST + 4hrs, CST +5hrs, MST + 6hrs, PST +7hrs during Daylight Savings Time.
o Add an additional 1hr when Daylight Savings Time ends.
 If the GNSS Reception number boxes are empty and Date/Time is not accurate check the
GNSS antenna connection at back of radio.
LINK REFERENCES
This Tech Tip does not contain any link references
Expires on
Ver. 5.0 01/01/2023 T
05/01/2024
© 2023, Toyota Motor Sales, USA
Page 3 of 3