A5723102058159_5
Service Bulletin Details
Public Details for: A5723102058159_5
This bulletin provides information for when the power closing door latch is intermittently inoperative.
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2024
| 2024 AUDI Q7 |
| 2024 AUDI SQ7 |
Models from 2023
| 2023 AUDI Q7 |
| 2023 AUDI SQ7 |
Models from 2022
| 2022 AUDI Q7 |
| 2022 AUDI SQ7 |
Models from 2021
| 2021 AUDI Q7 |
| 2021 AUDI SQ7 |
Models from 2020
| 2020 AUDI Q7 |
| 2020 AUDI SQ7 |
Models from 2019
| 2019 AUDI Q7 |
Models from 2018
| 2018 AUDI Q7 |
Models from 2017
| 2017 AUDI Q7 |
Technical Service Bulletin 57 Power closing door latch is intermittently inoperative, door adjustment is required 57 23 10 2058159/5 June 13, 2023. Supersedes Technical Service Bulletin Group 57 number 22-89 dated January 19, 2022, for reasons listed below. Model(s) Year Q7 2017 – 2024 SQ7 2020 – 2024 VIN Range Vehicle-Specific Equipment All Power closing door latch Condition REVISION HISTORY Revision Date Purpose 5 - Revised header (Added Model Year 2024) 4 01/19/2022 Revised header (Added Model Year 2023) 3 09/15/2021 Revised header (Added Model Years 2020 - 2022) Customer states: • The power closing door latch system intermittently does not work and the electronic parking brake warning is displayed in the instrument cluster. • The door closes and latches properly otherwise. Workshop findings: • The door striker stops in the pre-latch position and the door is not closed via the power closing door system. • No relevant DTC’s are stored in the door control modules. Technical Background The door latch requires counter-pressure from the door/door seal, in order to generate a reliable signal for the door control module that the customer wants to close the door. If the door striker is adjusted in such a way that does not provide enough counter-pressure for the latch, the door control module does not recognize the door latch signal long enough or at all. Hence the door will not be closed. Production Solution Not Applicable Page 1 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service Before performing any repairs as outlined in this TSB, please check any applicable TSBs (e.g. TSB 2051540: 57 Power closing door latch is intermittently inoperative for MY18) to ensure that the door control modules have the latest software levels installed. Perform any software update related TSBs prior to proceeding with this TSB. If the customer concern persists with the latest door control module software installed, perform the following steps: 1. Check the door striker to latch alignment and perform any adjustments necessary to center the striker to the latch. 2. At the same time, adjust the door striker inward as far as possible (at least 0.5 mm) (Figure 1). The front door can be flush or slightly under flush to the rear door without causing a wind noise concern (Figure 2). Figure 1. Adjust door striker inward by at least 0.5 mm. Page 2 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 2. The front door can be flush or slightly under flush to the rear door. 3. Recheck the functionality of the power closing door latch system. If after the striker adjustment the door closes properly, do not proceed with any additional repairs. 4. If the customer concern persists, install a new outer door seal with an inward offset of 1.0 mm when compared to the original door seal location (Figure 3). Tip: Mark the position of the original outer door seal before replacing it. Figure 3. Install the new outer door seal with an inward offset of 1.0 mm. Page 3 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: • 5741 • 5841 Damage Code: 0016 Labor Operations: Front striker plate adjust 5725 1500 See SRT with associated operations Rear striker plate adjust 5825 1500 See SRT with associated operations Front door outer seal remove + reinstall 5765 1955 See SRT with associated operations Rear door outer seal remove + reinstall 5864 1950 See SRT with associated operations GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Diagnostic Time: As per TSB 2058159/5 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA Page 4 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 4M0837911C Front outer door seal 0-2 4M0839911C Rear outer door seal 0-2 Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: • TSB 2051540: 57 Power closing door latch is intermittently inoperative. All part and service references provided in this TSB (2058159) are subject to change and/or removal. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 5 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.