Dealer 40S9

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 40S9 / Suspension Strut Mountings
This notice is for: 
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
Date:
Issue:
Repair:
Service Manager
Parts Manager
Service Consultant
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Warranty Administrator
Technicians
June 06, 2023
During strut assembly, an issue may have caused a deformation of the strut mount. If the
strut mount is deformed, it can lead to improper torque on one of the bolted connections
on the right or left suspension strut mounting.
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REPAIR AVAILABLE – June 07, 2023 / Inspect and, if necessary, replace the right
and/or left suspension strut mounting(s)
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See ELSA/ServiceNet for complete repair & claiming instructions
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Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.
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Parts Department:
Dealer Principal
General Manager
Sales Managers
There will be no parts allocation. Please reference the Repair Projection Tool to view
your potential VIN population. Parts will be managed by Free Order.
Country
Affected Vehicles
USA
USA
CAN
CAN
Beginning
Model Year
2023
2023
2023
2023
Ending
Model Year
2023
2023
2023
2023
Vehicle
GOLF GTI
GOLF R
GOLF GTI
GOLF R
Vehicle
Count
52
7
11
3
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
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Schedule owner repairs immediately
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Owner mailing – June 2023
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
-END OF MESSAGEEnsure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
40S9_DLR_LAUNCH