A4023652068702_2

Technical Service Bulletin
40 Visual complaint - grease emerging from swivel joint
40 23 65 2068702/2 June 29, 2023. Supersedes Technical Service Bulletin Group 40 number 22-49 dated
December 1, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
e-tron GT, and
RS e-tron GT
2022 – 2024
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Added Model Year)
1
12/01/2022
Initial publication
Customer states:
This is a visual complaint that the customer will not normally see. A lifting platform is required.
Workshop findings:
When inspecting the underbody of the vehicle, you notice grease emerging from the sleeve of the swivel joint on
the lower suspension link on the left and/or right side (Figure 1).
Figure 1: Grease emerging from swivel joint.
Technical Background
Page 1 of 3
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
When the individual suspension components (wheel bearing housing, suspension link, etc.) are assembled,
grease may emerge from the sleeve when the components are bent/moved. The sleeve only forms a seal once
the wheel bearing housing has been bolted on.
The grease becomes liquid due to heat conditions, making it appear as though the sleeve is leaking.
Production Solution
Not applicable.
Service
• Do not replace any components.
• Clean the affected area and check the sleeve for damage. It is not necessary to reapply grease to the sleeve.
• Release the vehicle.
Warranty
Claim Type
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
4036
Damage Code:
0010
Labor Operations:
Clean and check 1 suspension link
4017 2999
20 TU
Clean and check 2 suspension links
4017 3099
30 TU
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB 2068702/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 2 of 3
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2068702) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.