36666.1.0

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Report feedback to Google in CSD
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36666.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2023-06-19
2023-06-27
FUNC DESC:
FUNC GROUP:
Media, navigation and
communication
3900
Page 1 of 2
DESCRIPTION:
If any Google related issues are observed on Google Play, Google Assistant, or Google Maps please
report them by following the instructions listed under “Service”.
CSD = Center Screen Display
CSC Customer Symptom Codes
Code
Description
6B
Buttons/control knobs on centre console (Media, communication and navigation)/No/reduced/incorrect
function
7N
Navigation/Other navigation problems
DQ
Navigation/Steering wheel navigator controls do not work
EO
Navigation/Does not work
HP
Navigation/Navigation system gives incorrect directions
IC
Navigation/Updates of information slow/does not work
IJ
Navigation/Voice guidance does not work
IN
Navigation/Bright/dark colors cannot be changed
IP
Navigation/Error message on screen
IT
Navigation/Locations cannot be stored/disappears
Produced and printed in the USA and available as an electronic document.
© Polestar 2023
Technical Journal 36666.1.0
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2021-9999
Plant
Chassis range
Struc Week
Range
0000001-9999999
202007-999952
SERVICE:
To report any issues with any of the Google built-in Apps in the vehicle (see description), please
recommend to the customer to report the issue directly to Google:
https://support.google.com/googleappsincar
Feedback can be reported to Google directly from the main center screen display in the Vehicle--refer
to the attached video (Feed-back Google(2).mp4).
IMPORTANT: Other Apps downloaded to the vehicle, from publishers other than just Google, may
have similar ways of reporting issues directly to the app development team--please encourage this
issue reporting method whenever possible since Polestar does not have direct control over 3rd Party
apps.
Warranty claim info:
Failing Part: No part replacement accepted
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed Polestar”, use function
group 3900.
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2023-06-27