NCU-2023040015

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Provide hardcopy of Owner’s Manual and update
DATE: June 16, 2023
Digital Owner's Manual
MY23 EQS (296 platform)
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2023040015
23P5892019
June 16, 2023
Provide hardcopy of Owner’s Manual and
update Digital Owner's Manual
This is to notify you of the Service Campaign Launch to provide a hardcopy Owner’s Manual and to update the Digital Owner's
Manual in 30 Model Year (“MY”) 2023 EQS (296 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on
June 16, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2023 EQS (296 platform) vehicles, limited or no
customer-ready operating instructions and supplemental content were provided with
the vehicle; furthermore, only a partially customer-ready Digital Owner's Manual was
flashed on the head unit. As a result, customers may receive operating instructions
that are not suitable for their market and/or are not in their language. Additionally,
there may be missing function descriptions, and technical and safety information that
are not user-friendly, which may lead to customer complaints.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealership
will provide a hardcopy of the Owner’s manual update the Digital Owner's Manual.
The remedy is available and can be performed as necessary. The Operator's
Manual, as well as supplements and ACCORDION-FOLD DOCUMENT must be
determined according to the equipment variant for the vehicle identification number
via the parts process in the Xentry Portal.
Parts
Vehicles Affected
2023
EQS
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
30
Next Steps/Notes
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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Campaign No. 2023040015, June 2023
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model EQS (296 platform)
Model Year 2023
Provide hardcopy of Owner’s Manual and update Digital Owner's Manual
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2023 EQS (296 platform) vehicles, limited or no customer-ready operating
instructions and supplemental content were provided with the vehicle; furthermore, only a partially
customer-ready Digital Owner's Manual was flashed on the head unit. As a result, customers may
receive operating instructions that are not suitable for their market and/or are not in their language.
Additionally, there may be missing function descriptions, and technical and safety information that
are not user-friendly, which may lead to customer complaints. An authorized Mercedes-Benz
dealership will provide a hardcopy of the Owner’s manual update the Digital Owner's Manual.
Prior to performing this Campaign:

VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.

Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 30 vehicles are affected.
Order No. P-SC- 2023040015
2
Provide Hardcopy of Owner’s Manual and update Digital Owner's Manual
 Always use the latest XENTRY Diagnosis software release with all available add-ons.
 Follow the operation steps exactly as described in XENTRY Diagnosis.
 Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical system battery
(greater than 12.5 V).
 If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure step 2.
If two or more software updates or SCN codings are performed during a single workshop
visit, operation items 02-4762 and 02-5058 may be invoiced
only on one of the workshop orders.
Work Procedure
Update Digital Owner’s Manual.
1. Connect XENTRY Diagnosis.
2. Update Digital Owner’s Manual.
To do this, select menu item "Quick test view – MBUX control unit – Adaptations – Control unit update – Update
of control unit software".
Then follow the user guidance in XENTRY Diagnosis.
The Digital Owner’s Manuals are automatically downloaded to XENTRY Diagnosis via the Retail Data Storage
and matched to the vehicle.
3. Disconnect XENTRY Diagnosis.
4. Check if the Owner’s Manual is present in the vehicle document wallet, as well as whether the supplements and
ACCORDION-FOLD DOCUMENT are present and whether the part number is correct.
The missing or incorrect Owner’s Manual, as well as supplements and ACCORDION-FOLD DOCUMENT must be
replaced or enclosed as an aftermarket measure.
The Owner’s Manual, as well as supplements and ACCORDION-FOLD DOCUMENT must be determined according to
the equipment variant for the vehicle identification number via the parts process in the Xentry Portal.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Operation
Code
Number
Description
Labor Time
(hrs.)
Update Digital Owner’s Manual
0.1
(with XENTRY Diagnosis connected)
Connect/disconnect diagnostic system
02-4762*
0.1
(XENTRY Diagnosis)
58 920 19
Connect/disconnect starter battery charger
02-5058*
0.1
(with XENTRY Diagnosis connected)
Check Owner’s manual, supplements and accordion-fold document, enclose if
02-9471**
0.1
necessary
* Invoice operation item only once for each workshop order.
** Please manually enter the code (23P5892019) and accounting number (58 920 19) in the workshop order as per the
work instruction
02-9445**
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
P-SC-2023040015