No. 236-22-3

Service Bulletin Details

Public Details for: No. 236-22-3

Technical information for wnt1 - reprogramming connect control unit and central computer


- 2022 -

Service
Technical Information
236/22 ENU WNT1
9
WNT1 - Re-Programming Connect Control Unit and Central Computer (PCM) (Cluster 37)
(Workshop Campaign)
Important:
CRITICAL WARNING -This campaign includes steps where control unit(s) in the vehicle will be
programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5
volts during this programming. Failure to maintain this voltage could result in damaged control unit(s).
Damage caused by inadequate voltage during programming is not a warrantable defect. The technician
must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document
the actual voltage on the repair order.
Model Year:
2022
Model Line:
Panamera (971)
Concerns:
Connect control unit and central computer (PCM)
Cause:
Optimized software is available for the Connect control unit and central computer (PCM)
control unit.
Measures:
•
•
•
Depending on the booked scope, the Connect control unit and the central computer (PCM) control
unit must be re-programmed with the latest PIWIS Tester software version.
Minimum requirement: Version 42.000.030
Replace Owner's Manual in the on-board folder in the vehicle with an updated version.
Checklist:
For better clarity, a checklist was created as an aid for carrying out the campaign. This does not replace
TI.
The checklist does not have to be attached to the job line in PCSS.
For checklist, see  Technical Information 'Checklist'
Affected
Vehicles:
Only vehicles assigned to the campaign (see also PCSS Vehicle Information).
Required tools
Tools:
•
•
•
•
9900 - PIWIS Tester 3/ 4
Battery charger with a current rating of at least 90 A, e.g. VAS 5908 battery charger 90A
USB storage medium Type A+C 32 GB (for PCM update), Part No. V04014999WW000
USB storage medium, type C (for onboard Owner's Manual update), e.g. Part No.
V04014999WW000
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Technical Information
ENU 236/22
WNT1
Re-programming Connect control unit and central computer (PCM) (Cluster 37)
Information
If a deviation in the integration test is still indicated despite programming being carried out, this must be
repeated. If the deviation persists, contact Technical Support.
Work
Procedure:
Information
Before starting programming, particular attention must be paid to the following:
•
The charger must be switched off and on once; the battery charger display must be off before
starting it again, because the battery charger automatically switches to trickle charging after
5 hours (default setting in the charger).
•
Set charge voltage to 14.6 volts.
•
Operate in charging mode.
•
Vehicles with a PVTS contract must be activated for Service mode.
•
The PIWIS Tester must not be charged using the cigarette lighter!
1
Create Vehicle Analysis Log (VAL) using the PIWIS Tester. Mark the vehicle analysis log you have just
created with the attribute “Pre-VAL” and after carrying out the campaign, return it using the PIWIS
Tester.
If Scope 1 is assigned to the vehicle, continue with Step 2.
If Scope 6 is assigned to the vehicle, continue with Step 3.
2
Program Connect control unit.
If Scope 6 is assigned to the vehicle, continue with Step 4.
For specific information on control unit programming during this campaign, see table
below.
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Required PIWIS Tester software version:
42.000.030 (or higher)
Type of control unit programming:
Control unit programming using the ‘Automatic
programming’ function of the Connect control
unit.
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Technical Information
236/22 ENU WNT1
Programming sequence:
9
The basic procedure for control unit
programming is described in the Workshop
Manual  Workshop Manual 'Basic Instructions
and Procedure for Control Unit Programming
Using the PIWIS Tester'.
Read and follow the information and
instructions on the PIWIS Tester during the
guided programming sequence.
Do not interrupt programming and coding.
A backup documentation process for the
re-programmed software versions starts as
soon as programming and coding is complete.
Programming time (up to):
25 minutes
Control units programmed in this campaign:
•
Procedure in the event of error messages
appearing during the programming sequence:
 Workshop Manual '9X00IN Basic instructions
Procedure in the event of a termination in the
control unit programming:
Repeat control unit programming by restarting
programming.
Connect control unit
and procedure for control unit programming
using the PIWIS Tester - section on “Fault finding”'
Additional instructions for aborted programming
 Technical Information '9X00IN Additional
information if programming is aborted'
3
Select Guest account from the central display (PCM) and activate Privacy mode (available in some
countries).
Information
If Privacy mode is not active, programming may be aborted, resulting in a defect in the central
computer (PCM). Central computers that are replaced as part of the workshop campaign are
checked by Porsche AG. If private mode was not set in the central computer before starting
programming, the costs will be re-debited.
4
Re-program main computer (PCM).
Information
Intermittently, there is a possibility that the mobile phone will be lost.
If this is the case, the customer must be informed when returning the vehicle.
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Technical Information
ENU 236/22
For specific information on control unit programming during this campaign, see table
below.
Prepare USB stick with the required software (depending on country version).
Overview of the software to be used for the central computer (PCM): See  Technical Information
'9X00IN overview of PCM update'
Required PIWIS Tester software version:
42.000.030 (or higher)
Type of control unit programming:
Programming with USB drive
Programming code:
G2B5S
Programming sequence:
Read and follow the information and
instructions on the PIWIS Tester during the
guided programming sequence.
In the control unit selection (“Overview” menu)
select the PCM central computer control unit
and select the “Maintenance/repairs” menu.
Select the ‘Install software update’ function
and press •F12“ (‘Next’) to perform the
software update.
Do not interrupt programming and coding.
A backup documentation process for the
re-programmed software versions starts as
soon as programming and coding is complete.
 Workshop Manual '9X00IN Programming data
update on central computer'
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Programming time (up to):
25 minutes
Control unit programmed in this campaign:
•
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Control unit for central computer (PCM)
Service
Technical Information
236/22 ENU WNT1
9
Procedure in the event of error messages
appearing during the programming sequence:
 Workshop Manual '9X00IN Basic instructions
Procedure in the event of a termination in the
control unit programming:
Repeat control unit programming by restarting
programming.
and procedure for control unit programming
using the PIWIS Tester - section on “Fault finding”'
Additional instructions for aborted programming
 Technical Information '9X00IN Additional
information if programming is aborted'
5
Play electronic Owner's Manual. For more information, see  Workshop Manual '9X00IN Diagnostic
system: Performing vehicle handover' (Install Owner's Manual section)
6
Read out all error memories, process and delete existing errors if necessary.
Information
If control units are found to have faults that are not caused by control unit programming, these
must first be found and corrected. This work cannot be invoiced under the workshop campaign
number.
7
Press •F3“ to start the integration test in the control unit selection.
All affected control units should now be successfully re-programmed or checked in the control unit
overview and their status.
8
Create Vehicle Analysis Log (VAL) using the PIWIS Tester.
Mark the vehicle analysis log you have just created with the attribute “Post-VAL” and after carrying
out the campaign, return it using the PIWIS Tester.
9
Exit the diagnostic application. Switch off ignition. Disconnect the Tester from the vehicle.
10 Set battery charger back to a charge voltage of 14.4 volts.
Information
An excessively high charge voltage can lead to battery defects in other model lines.
11 Replace Owner's Manual in the vehicle.
For an overview of the Owner's Manuals, see:  Technical Information '9X00IN Overview of Order
Numbers for Driver’s Manual'
Information
The vehicle may only be handed over to the customer with the new Owner's Manual.
12 Enter the campaign in the Warranty and Maintenance booklet.
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Technical Information
ENU 236/22
Warranty processing
Scope 1:
Labor time:
Re-programming Connect control unit and central computer (PCM)
Includes:
Connecting and disconnecting battery charger
Connect and disconnect PIWIS Tester
Playing electronic Owner's Manual
Reading out and deleting fault memories
Create Vehicle Analysis Logs (VALs) before and after the
campaign
Labor time: 166 TU
Required materials:
WNT10000001
Owner's Manual*
1 piece
WNT10000002
Shipping costs**
1 piece
* The cost of one Owner's Manual will be covered for each vehicle. For warranty invoicing, enter the
Part No. WNT10000001 with the designation “Owner's Manual” as accessories costing $ 0.01.
** If you incur shipping costs when ordering the Owner's Manual, please invoice these costs under
the Part No. WNT10000002, with the designation “Shipping costs” as an additional part. Maximum
cost $ 5.25. Please document a copy of the invoice for this in the warranty claim.
 Damage code WNT1 066 000 1
Scope 6:
Labor time:
Re-programming main computer (PCM)
Includes:
Connecting and disconnecting battery charger
Connect and disconnect PIWIS Tester
Playing electronic Owner's Manual
Reading out and deleting fault memories
Create Vehicle Analysis Logs (VALs) before and after the
campaign
Required materials:
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WNT10000001
Owner's Manual*
1 piece
WNT10000002
Shipping costs**
1 piece
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Labor time: 120 TU
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Technical Information
236/22 ENU WNT1
9
* The cost of one Owner's Manual will be covered for each vehicle. For warranty invoicing, enter the
Part No. WNT10000001 with the designation “Owner's Manual” as accessories costing $ 0.01.
** If you incur shipping costs when ordering the Owner's Manual, please invoice these costs under
the Part No. WNT10000002, with the designation “Shipping costs” as an additional part. Maximum
cost $ 5.25. Please document a copy of the invoice for this in the warranty claim.
 Damage code WNT1 066 000 1
Overview of PCM update
Information
The central computer (PCM) software update is performed using a SD storage card. The software
version that is specific to each region must be downloaded using the software tool PiUS (Porsche
integrated Update Service) and must be installed on a blank SD storage card.
Pay particular attention to the following:
•
For this PCM software update, a USB storage medium must be used.
•
To use the software tool, one blank or re-writable USB storage medium is required for each individual software.
•
The software available in PiUS must only be used in accordance with the instructions provided in a
Technical Information published for this purpose.
The software listed here may only be used for the measure described here. Damage to the central
computer cannot be ruled out if the software is used on other vehicles.
You will find further information on installation and use for the PiUS software tool in the PPN portal under
*PiUS (Porsche integrated Update Service) goes live*.
Overview:
Part No.
Designation
– Region
Vehicle allocation
9Y2909000M
USB storage medium for PCM
update
– North America
– Mexico
I-No. ER3 / ER4+KD0
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Technical Information
ENU 236/22
Overview of Order Numbers for Owner's Manual
Information
From now on, only use the Owner's Manuals with the order number WKD 971 01 y xx 22 for the vehicles
assigned to the campaign. These reflect the technical status of the vehicles following the software
update.
The order numbers for the various language versions of the updated Owner's Manual are provided in the
following table. You can order the Owner's Manual in the quantity you need using the standard ordering
process.
Information
A blank or re-writable USB storage medium is additionally required for installation of the onboard Owner's
Manual.
Parts Info:
Order No.
Designation
- Language
WKD97101B2122
Owner's Manual
- English US
WKD97101B3122
Owner's Manual
- French (Canada)
Ordering via
Polaris (PPL)
Onboard Owner's
Manual
Additional instructions if programming is aborted
Information
If individual programming steps or reworking could not be carried out correctly, see Workshop Manual for
the basic procedure for control unit programming using the PIWIS Tester  Workshop Manual '9X00IN
Basic instructions and procedure for control unit programming using the PIWIS Tester - section on “Fault
finding”'
In the event of a fault, logging must always be created during programming using •Ctrl“ and •L“ using
the PIWIS Tester.
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Technical Information
Notes:
236/22 ENU WNT1
Control unit:
Situation:
Action required:
Cancelling individual control
units:
One or more control units
cannot be programmed or can
no longer be accessed
•
•
•
•
Error message DoIP switchover:
There is no DoIP switchover
•
•
•
•
•
•
9
Check on whether the
control unit can be
accessed using the PIWIS
Tester or if bus idle does not
have to be carried out
Control unit still not
accessible –> Remove
fuse for control unit –>
Ignition on –> Ignition off
–> Re-insert fuse
Control unit still not
accessible –> Disconnect
battery overnight
Check whether the control
unit is accessible
Switch off VCI and try again
(do not operate VCI via
WiFi)
Use a different VCI
Use another PIWIS Tester
Check PINs on OBD socket
Check fuses of the OBD
socket
Check Ethernet lines
between OBD socket
and gateway (resistance
measurement)
Central computer (PCM)
The central computer freezes
while loading
•
•
Start programming again
Perform PCM factory reset
using the guided PIWIS
Tester procedure
Central computer (PCM)
The central computer control
unit cannot be accessed
•
Pulling out fuse for central
computer control unit –>
Ignition on –> Ignition off –>
Re-insert fuse
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Technical Information
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Central computer (PCM)
Programming of the central
computer (PCM) aborts when
Fault 33 is detected
•
•
•
Central computer (PCM)
During the tester procedure,
a message appears reporting
that the software is already
up-to-date
•
•
In the Tester, 2020 is
displayed as the vehicle
type in the top line next to
model year
Re-write vehicle order using
PIWIS Online
Central computer (PCM)
No start of programming
•
Programming is started
via the additional menu and
not in the central computer
(PCM) control unit under
Maintenance / repairs as
described in the TI
Central computer (PCM)
Programming is not started or
programming is interrupted
•
For other topics that are
not listed in the TI, a PRMS
ticket must be created
before replacing the PCM
system
Log in to PPN
Electronic Owner's Manual
cannot be installed due to an
faulty Internet connection
•
Always proceed as
described in the work
procedure!
After the PCM update,
the diagnostics must be
completely closed before
the electronic Owner's
Manual can be installed
using the PIWIS Tester
•
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Fault 33 is displayed in the
central computer display
during programming
Start the update in the
Developer menu on the
central computer (PCM).
The update may only be
started from the Developer
menu in this case because
the PCM is already in the
Developer menu
If the update still cannot
be performed –> replace
central computer (PCM)
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Service
Technical Information
Connect
236/22 ENU WNT1
Active fault B200000 (020018)
in Connect control unit after
carrying out the campaign
•
•
Connect
Programming will be aborted
on the VTS alarm
•
9
Perform “Deactivate
flight mode” procedure
in the Connect control
unit twice in quick
succession(There must
be no pause between
them)
Follow the Tester
instructions; sufficient
reception is required for
deactivating
If programming of the
Connect control unit is
aborted with the feedback
“Active VTS Alarm”, a PRMS
ticket must be sent to TCC
Connect Support.
Checklist
Checklist:
Work step:
The checklist is an aid for carrying out the campaign and does not replace the TI information.
Completed:
1. Owner's Manual available? The campaign must not be carried out without the
Owner's Manual.
2. Charger set to 14.6V and charging mode?
3. Internet connection for PIWIS Tester active?
4. Vehicle Analysis Log (VAL) created?
5. Connect control unit programmed? (depending on the scope)
6. Select Guest account from the central display (PCM) and activate Privacy mode?
7. Central computer control unit programmed?
Read the warnings displayed on the Tester.
8. Electronic Owner's Manual installed?
9. Fault memory deleted?
10. Vehicle Analysis Log (VAL) created?
11. Is the battery charger set to a charge voltage of 14.4 V?
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12. Owner's Manual replaced?
13. Campaign entered in the Warranty and Maintenance booklet?
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2023 Porsche Cars North America, Inc.
Jun 30, 2023
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