SR-20-001REV3

SAFETY RECALL BULLETIN
SUBJECT:
DRIVER SIDE TAKATA NADI INFLATOR
SAFETY RECALL CAMPAIGN - REVISED
SR-20-001REV3
DATE:
June 2023
MODEL: 1998-2000 Montero
No:
CIRCULATE TO:
[ X ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
This bulletin supersedes SR-20-001REV2 issued August 2021, to update the Inflator
Returns section. Revisions are indicated by:
PURPOSE
This campaign bulletin instructs dealers to replace the Takata Non-Azide Driver air bag Inflator
(NADI) with the countermeasure part.
BACKGROUND
A population of NADI (non-azide driver inflators) manufactured between May 1995 and
March 1999 may absorb moisture, causing the inflators to rupture or the airbag cushion to
underinflate in vehicle collisions involving airbag deployment, increasing the risk of serious
injury or death.
AFFECTED VEHICLES
Certain 1998 - 2000 Montero vehicles.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is
delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen
to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal
law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the notification under a sale or lease until the
defect or noncompliance is remedied.
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles telling them to visit their local
Authorized Mitsubishi Motors dealer to have the passenger side front air bag inflator
replaced. A sample customer notification letter appears at the end of this bulletin.
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify
if the vehicle is an affected VIN for this campaign and confirm if this campaign procedure
has not already been completed.
Copyright 2023, Mitsubishi Motors North America, Inc
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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WORK FLOW
REPAIR PROCEDURE
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2. Squib harness modification (with on-vehicle condition)
1. Modify and install the squib harness/connector.
Connector of
squib harness

- Do not pull and bend the harness strongly.
- Harness must be protected damage from edge of metal parts.
- Be careful of injury from edge of metal parts.
- Harness has no polarity.
Squib harness modification
2. Modify the harness (with on-vehicle condition)
(1) Cut squib harness 70mm from the end of connector of clock spring side
（１）
Cut position
７０ｍｍ
End of connector (clock spring)
(2) After cut, remove protector tube (yellow)
（２）
Remove protector tube (yellow)
(3) Follow the steps below carefully.
（３）
Keep (do not remove) harness cover

- Do not peel off harness cover.
- Harness and connector must be protected from damage, dust and oil.
- Do not pull and bend the harness forcefully.
（４）
Junction connector
(4) Remove the junction connectors from the replacement kit
and install them to the harness. (both 2 pcs)

- Without removing harness cover, insert harness from the hole of the junction connector
until hitting to end of connector (end position is approx. 14mm) as indicated in the OK/NG photos.- Open pliers
(*) Hole to
insert harness
wide and pinch the junction connector securely until the claws of
the connector lock correctly (Total 8 locks - 2 locking mechanism * 4 locations).
- Do not reuse the junction connectors once it is locked.
- If performing recall repair under cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius ),
warm up the harness using a hair dryer before harness connection to prevent hardening of the case resulting in no
or poor continuity of the harness.
` Recommended temperature is from 32 to 104 degrees Fahrenheit / 0 to 40 degrees Celsius
Confirm that it is correctly
locked (2 locking mechanism
* 4 locations)
NG
OK
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**DO NOT SHIP REPLACED INFLATORS TO MMNA**
SHIP TO TAKATA ONLY
SEE INSTRUCTIONS ON PAGE 13 OF THIS BULLETIN
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INFLATOR RETURNS
Do NOT deploy any inflator.
Fill out the form on page 16 and contact the appropriate Takata USA representatives below to
obtain return shipping documents.
!! IMPORTANT !!
US - 48 Contiguous States
RXO Logistics Customer Service Rep
Email: [email protected]
Hawaii, Alaska, US Virgin Islands, Puerto Rico and Other US Territories
RXO Logistics Representative
Email:[email protected]
If a response is not received within 2 to 3 days, call 210-317-6436 to escalate . In most cases, the
replaced Takata air bag inflators will be picked up within 3 buisness days.
The removed air bag inflator modules must be returned to Takata. If you have NOT accumulated
inflator modules after two weeks, follow the return procedures on page 14. If you have
accumulated 7 or more inflator modules after two weeks, follow the inflator return procedures
on page 15.
There will not be a system generated aterial return request. Regardless, the campaign claim is
subject to chargeback if the replaced air bag inflator is not returned to Takata. Please make
sure you keep a copy of proof of shipment with the repair order.
As the shipper, you are responsible for proper packing and document completion. The person
packaging the inflator must have received hazardous material training per 49 CFR 172.702, and
the training records must be on file at your dealership. The US Department of Transportation
will impose substantial fines and/or penalties on the shipper if either packaging, labeling or
documentation is not properly prepared and Customer Copy of OP 900PRP form is not kept on
file for a minimum of 2 years.
RXO LOGISTICS RETURN POLICY ON TAKATA AIRBAGS/INFLATORS
1. Begin to stack the pallet, ensuring NOTHING exceeds the edges of the pallet and less than 5 ft
high so the pallet will be structurally safe for transport.
2. Keep a count of how many Driver and Passenger side airbags/inflators you have on that pallet
(THIS IS REQUIRED TO SCHEDULE YOUR PICKUP). You can also send back multiple pallets if you
have the capacity and ability to do so.
3. Once the pallet is ready and secure (WRAPPED OR TIED DOWN), you can email your request to
RXO Logistics to schedule the LTL pickup.
After all the above is completed, RXO Logistics will contact and schedule the appropriate carrier
for your pickup. They will request the pickup for the next business day but may take up to 72
business hours depending on truck availability.
At this point, RXO Logistics will email you five documents:
a) Bill of Lading
b) Overpack
c) ERG 171
d) TK Holdings address label
e) these return instructions
DO NOT SHIP REPLACED INFLATORS TO MMNA. SHIP ONLY TO RXO LOGISTICS/TAKATA.
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!! IMPORTANT !!
Use these instructions if there are LESS THAN 7 inflators being returned.
48 STATE FEDEX PRP SHIPMENT PREPARATION
1.
4. Shipping Documentation Instructions
Shipping Instructions
If 7 Kits have not been accumulated within a week, please follow the
instructions below
a) Separate the bottom 4 labels (OP 900PRP form), place them in the FedEx
Ground envelope, remove the backing and firmly place on bottom side of box.
a) Email RXO Logistics for direction at [email protected]
b) Peel off the Box Copy of the OP 900PRP form and firmly apply to the front
side of the box.
1.a Shipping Documents
OP 900PRP Hazardous Materials Certification Form
FedEx Ground Shipping Label
5. Shipping Documentation Instructions (Cont.)
a) Peel off the SHIPPER RECEIPT from the top of the FedEx Ground PRP Shipping
label, place it in the Tracking ID box on the Customer Copy of the OP 900PRP
form.
3)
FedEx Ground Shipping Envelope
b) Peel off the RECEIPT & SHIPPER NUMBER from the top of the FedEx Ground
PRP Shipping label, and place it in the Tracking ID box on the FedEx copy. 4)
4)
3)
2. Packing Instructions
6. Shipping Documentation Instructions (Cont.)
a) Confirm box is in acceptable condition. If a new box
is needed, follow the New Box instructions located
on the next page.
a) Separate the FedEx Copy and
Customer Copy of the OP 900PRP
form. Keep the FedEx copy with
the box. Attach the Customer
Copy to the Repair Order.
b) Place the un-deployed air bag inflator in
the box.
Note: Dealers must retain the Customer
Copy of OP 900PRP form in their records
for 2 years.
Dealership Copy
7. FedEx Ground PRP Shipping label
3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box.
a) Fill in Shipper Name & Address in the upper section of the
FedEx Ground Shipping label. Note: (RMA# is not required).
1)
b) Peel off the backing of the FedEx Ground PRP Shipping label
and affix to the back side of the box.
2)
c) Provide the package and the FedEx Copy of
The OP 900PRP form to the FedEx Ground Driver.
1)
2)
Note: If you don’t
receive regular
pickups from Fed-Ex,
call 800-463-3339
to schedule a
pickup of the package.
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INFLATOR RETURNS
International Shipping Return Instructions
NOTE: ALL International Locations outside of the United States (APAC, EMEA, Hawaii, Alaska, Puerto Rico, and US Virgin Islands dealers) please follow below shipping instructions.
Dealerships in these locations MUST contact the following Takata / RXO representative directly for shipping instructions primarily via
New Email at: [email protected]
Escalation Contact: Miguel Prigadaa Phone: 210-317-6436
If dealers are in need of additional boxes, please send your request to the same email address: [email protected] and make sure to indicate how many boxes
you need, as well as the model, part number and include pictures if possible. (please consider that shipping additional boxes will take a few weeks to get process depending in the
area/country you are located)
1. Shipping Documents
3. Shipping Instructions – Prepare the Pallet
a) Box Label
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet
•
A minimum of 25 boxes and maximum of 200 boxes per pallet .
c) Shrink-wrap Kits to Pallet
d) Prepare to ship per IATA International regulations
e) ) Affix Over-pack Label and Pallet Label on (1) side of Pallet
(Not on Top)
f) Please hold as many Airbags as possible in order to accumulate as many as
possible and limit the number of pickups to at least 1 per month.
• Supplied with each Kit
• To be affixed to each box
b) Over-pack Label
• To be supplied by
RXO
• To be affixed to the
outside of each pallet
c) Bill of Lading
• To be supplied by the
local carrier.
• Print 2 copies: 1 for
Dealer Records, 1 for
the local pickup
Driver.
d) Commercial Invoice:
To be provided by the
dealer if possible.
2. Packing Instructions
**DO NOT DEPLOY THE INFLATOR**
4. Shipping Instructions – Schedule Intl Pickup
a) Confirm box is in acceptable condition.
Box should be in good condition with no visible signs of
damage and should be capable of withstanding
additional transportation.
b) If a new box is needed, follow the New Box
instructions located In Box 6 of this page.
c) Place the un-deployed air bag inflator in
the “cradle” of the box insert.
a) When ready to ship
• Email RXO at [email protected]
•
•
•
•
•
•
EXCALATION PURPOSES Contact: Miguel Prigadaa Phone: 210-317-6436
b) Fill out the International Pickup Template with all details:
Dealer/Pickup contact Information including hours of operations
Quantity of boxes/Pallets
Weight and Dimensions
Email Address
5. Shipping Instructions – Ship
2.1 Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box using a 2” wide by 4” long piece of tape to securely
Close the box.
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
6. Requesting a New Box
If a new box or replacement boxes are needed, please contact the
representative listed below by phone or email to request replacement
materials.
E-Mail: [email protected]
To help expedite your request, please be prepared to provide the following
information:
a) What Type of shipping material needed
•
Number of Replacement Boxes needed
•
Part Return Label
•
Airbag Model
•
Pictures (of the airbag if possible)
b) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
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PALLET
(S) MUST
BEbe
READY
BEFORE
IN THE TEMPLATE. ALL FIELDS PERTAINING TO YOUR LOAD MUST BE FILLED IN
All fields
must
filled in
– emailSENDING
back to [email protected]
AND SENT TO [email protected]
ESCALATION PHONE NUMBER 210-317-6436 MIGUEL PRIGAADA
Dealer Code
Dealer or Business Name
Pickup Address
City, State & Zip
Physical Address (if different from pickup address)
City, State & Zip
Hours Available for Pickup
YOUR Name & Phone #
Days/hours pickup is not allowed
(lunch hour if shut down)
Email address for BOL
Do you need a truck with lift
gate and pallet jack?
Where can the driver expect to find
pallet on property? Please give clear directions
Special instructions or notes that
will help driver locate pallet on site
LTL
YES
NO
Pallet #1
Pallet #2
Pallet #3
Pallet #4
Pallet #5
Pallet #6
Pallet #7
Pallet #8
Pallet #9
Pallet #10
Pallet #11
Pallet #12
Pallet #13
Pallet #14
Total Boxes
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Driver
Side
Count
Passenger
Side
Count
Total
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PARTS INFORMATION
Part number
Model Code
98510W040P
V10V,V10W,V20W,V50W,
V20C,V30V,V30W,V40W,
PA0V,PB0V,PD0V,PA0W,
PB0W,PC0W,PD0W,PF0W
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Inflator
PLATE
-B
1
1
Page 17 of 19
Contents
PLATE
-C
1
NUT
M6
Junction
harness
Junction
connector
4
1
2
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LABOR OPERATIONS
WARRANTY/RECALL CAMPAIGN CLAIM INFORMATION
RECALL CLAIM HEADER SECTION
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This notice applies to your vehicle,
.
Date: February 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for notice:
Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which
relates to motor vehicle safety exists in certain 1998 - 2000 Montero vehicles.
According to Takata, Non-Azide Driver Air Bag Inflators (NADI) manufactured
between May 1995 and March 1999 (installed in certain 1998 – 2000 Montero
vehicles) may absorb moisture, causing the NADI Inflators to rupture or the airbag
cushion to underinflate in vehicle collisions involving airbag deployment. If a NADI
Inflator ruptures or the airbag cushion underinflates in a vehicle crash involving
airbag deployment, vehicle occupants would be at an increased risk of serious injury
or death.
What you should do:
Please contact your local Mitsubishi Motors dealer and schedule an appointment to
have the affected NADI Inflators replaced, free of charge. When you bring your
vehicle in, please show the dealer this letter. If you misplace this letter, the dealer
will still perform this repair for your vehicle, free of charge.
What your dealer will do:
The dealership will replace the NADI Inflator with a countermeasure unit.
How long will it take?
The time needed for this repair is approximately 36 minutes. The dealer may need
your vehicle for a longer period of time, but every effort will be made to minimize
your inconvenience.
If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by
calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4
p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without
charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to http://www.safercar.gov.
If you have already encountered a problem with the NADI Inflator and had it replaced as a result of this specific
condition and have paid for the repair, you may send your original repair order or invoice, and original
receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply
with federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc.
6/23/2023
C2001R
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