23-NA-108

Service Bulletin
Bulletin No.:
23-NA-108
Date:
June, 2023
TECHNICAL
Subject:
Replace Video Processing Module (VPM) When Programming Fails
Brand:
Model:
Buick
Cadillac
GMC
VIN:
to
Envision
2020
2023
CT5
2020
2021
CT6
2020
2020
2021
2023
from
to
—
—
Engine:
Transmission:
—
—
Escalade
Escalade
ESV
Chevrolet
Model Year:
from
XT4
2019
2023
Equinox
2022
2023
Suburban
2021
2023
Tahoe
2021
2023
Terrain
2022
2023
2021
2023
Yukon
Yukon XL
Involved Region or Country
North America, Brazil, Chile, Colombia, Europe, Uzbekistan, Middle East, Israel, Cadillac
Korea (South Korea), GM Korea Company, China
Condition
Technicians may find that when attempting to program the K157 Video Processing
Control Module, the following SPS2 errors may occur:
• E4492 Cyber Security Access Failure
• E4423 Unknown reprogramming error 5 at step 0
Copyright 2023 General Motors LLC. All Rights Reserved.
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June, 2023
Bulletin No.: 23-NA-108
6371277
Cause
The cause of the condition may be that some K157 Video Processing Control Modules
have an internal fault that causes SPS programming to fail.
Correction
Replace the K157 Video Processing Control Module.
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
• Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
•
•
•
Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12V jumper or booster pack disconnected
from the AC voltage supply. DO NOT connect a
battery charger.
Follow the on-screen prompts regarding ignition
power mode, but ensure that anything that drains
excessive power (exterior lights, HVAC blower
motor, etc) is off.
Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Bulletin No.: 23-NA-108
June, 2023
Important: The service technician always needs to
verify that the VIN displayed in the TLC left side drop
down menu and the top center window match the VIN
plate of the vehicle to be programmed prior to using
Service Programming System 2 (SPS2) for
programming or reprogramming a module.
• For the TLC application, service technicians need
to always ensure that the power mode (ignition) is
“ON” before reading the VIN from the vehicle’s
VIN master module and that they do not select a
VIN that is already in the TLC application memory
from a previous vehicle.
• If the VIN that shows up in the TLC top center
window after correctly reading the VIN from the
vehicle does not match the VIN plate of the
vehicle, manually type in the VIN characters from
the vehicle VIN plate into the TLC top center
window and use these for programming or
reprogramming the subject module with the
correct vehicle VIN and software and/or
calibrations.
• The Engine Control Module (ECM) is the master
module (for VIP vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the ECM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
• The Body Control Module (BCM) is the master
module (for GEM vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the BCM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
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June, 2023
Bulletin No.: 23-NA-108
Caution: Be sure the VIN selected in the drop down
menu (1) is the same as the vehicle connected (2)
before beginning programming.
5743643
Important: If the vehicle VIN DOES NOT match, the
message below will be shown.
5877000
Bulletin No.: 23-NA-108
June, 2023
Page 5
5644477
Important: Techline Connect screen shown above.
Important: If the same calibration/software warning is
noted on the TLC Summary screen, select OK and
follow screen instructions. After a successful
programming event, the WCC is located in the Service
Programming System dialogue box of the SPS
Summary screen. Document the WCC on the job card.
No further action is required. Refer to the Warranty
Information section of this bulletin.
1. Replace the Video Processing Control Module.
Refer to Video Processing Module Replacement
in SI.
2. Reprogram the Video Processing Control Module.
Refer to K157 Video Processing Control Module:
Programming and Setup in SI.
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June, 2023
Bulletin No.: 23-NA-108
5644478
Note: The screenshot above is an example of module
programming and may not be indicative of the specific
module that is being programmed. Module selection
and VIN information have been blacked out.
Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the Warranty Claim Code (WCC) screen shown above
on the job card. Refer to callout 1 above for the location
of the WCC on the screen.
3. Record the SPS Warranty Claim Code on the job
card for warranty transaction submission.
Bulletin No.: 23-NA-108
June, 2023
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation
3487888*
Description
Labor Time
Replace K157 Video
Processing Control Module
for Programming Errors
1.9 hrs
*This is a unique Labor Operation for bulletin use only.
Important: To avoid warranty transaction rejections,
carefully read and follow the instructions below:
6125814
•
•
The Warranty Claim Code must be accurately entered
in the “Warranty Claim Code” field of the transaction.
When more than one Warranty Claim Code is
generated for a programming event, it is required to
document all Warranty Claim Codes in the “Correction”
field on the job card. Dealers must also enter one of the
codes in the “Warranty Claim Code” field of the
transaction, otherwise the transaction will reject. It is
best practice to enter the FINAL code provided
by SPS2.
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June, 2023
Bulletin No.: 23-NA-108
Warranty Claim Code Information Retrieval
6125774
If the Warranty Claim Code was not recorded on the
Job Card, the code can be retrieved in the SPS2
system as follows:
1. Open TLC on the computer used to program the
vehicle.
2. Select and start SPS2.
3. Select Settings (1).
4. Select the Warranty Claim Code tab (2).
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Version
1
Modified
Released June 16, 2023
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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