PC982 2022-2023

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Automatic Park Function
Voluntary Service Campaign
Reference: PC982
Date: June 22, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
2022-2023 Frontier (D41)
149
7
2023 Titan (A61)
67
24
SERVICE COMM
Activation date:
Stop Sale
In Effect
June 22, 2023
NO
*****Dealer Announcement*****
Nissan is conducting a service campaign on certain specific MY2022-2023 Nissan Frontier and MY2023
Nissan Titan vehicles identified in Service Comm and National Service History – Open Campaigns. Factory
mode may have been left active resulting in a disabled Auto Park function.
Dealers will inspect, and if necessary, remedy the vehicle by configuring the Automatic Park Function.
*****What Dealers Should Do*****
1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National
Service History – Open Campaigns I.D. PC982
•
•
New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
Please continue to check newly arriving inventory for campaign applicability.
2.
If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should
inform the customer about the service campaign and communicate that the configuration
update is available.
3.
Once remedied, dealers should submit the applicable warranty claim for the action performed so
it can be closed in Service Comm and release the vehicle to the customer.
CAMPAIGN ID: PC982 | Original Document
***** Release Schedule *****
Parts
The remedy involves reprogramming by ASIST downloader tool and USB. No parts are
required.
•
•
CONSULT III+
USB NI-52727-1
Repair
•
NTB23-056
Owner
Notification
Nissan will notify the owners of potentially affected vehicles in July 2023.
Special
Tools
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open Campaigns
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary service campaign, which for any reason, enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
CAMPAIGN ID: PC982 | Original Document
Q.
What is the reason for this Voluntary Service Campaign?
A.
To inspect, and if necessary, configure the Automatic Park Function.
Q.
What is the possible effect of the condition?
A.
Factory mode may have been left active resulting in a disabled Auto Park function.
Q.
What will be the corrective action?
A.
The Nissan dealer will inspect, and if necessary, configure the Automatic Park Function.
Q.
When will vehicle owners be notified?
A.
Nissan will notify the owners of potentially affected vehicles in July 2023.
Q.
Will I have to take my vehicle back to the selling dealer or contact a dealer?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
Q.
What model year vehicles are involved?
A.
Model year 2022-2023 Nissan Frontier vehicles manufactured between June 21, 2022 to February 3,
2023 and Model Year 2023 Nissan Titan vehicles manufactured between July 14, 2022 to January 26,
2023.
Revision History:
Date
June 22, 2023
Announcement
Original
Purpose
New campaign announcement
CAMPAIGN ID: PC982 | Original Document