CSR 3094

Customer Outreach
PO Box 8338
Saint Joseph, MO 64508
[email protected]
connect.altec.com/login
Phone 1-877-GO ALTEC
Facsimile 1-877-659-9929
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Refer to the provided list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition
exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with
Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your
Altec Account Manager. You may also contact the OEM using the contact information provided in the attached
recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the
safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY:
1-800-424-9153) or go to http://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.
Component/Supplier Recall---CSR- 3094-A
Heating, Ventilating, and Air Conditioning (HVAC)
Blower Motor Circuit
(Navistar 23510 — NHTSA 23V-248)
Units Affected: Certain 2017 through 2020 DuraStar and WorkStar series trucks built from January 19,
2016 through December 20, 2019; certain 2016 through 2017 TranStar series trucks built from December
14, 2015 through April 12, 2016; certain 2017 through 2019 ProStar series trucks built from January 13,
2016 through March 02, 2018; certain 2018 and 2019 LoneStar series trucks built from July 13, 2017
through February 08, 2018; and certain 2018 through 2019 HC commercial buses built from August 07,
2017 through October 25, 2018. Verify your unit is affected by reviewing the attached list or accessing
Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Navistar, Inc. has decided a defect which relates to motor vehicle safety exists in your vehicle with the
VIN shown in the attached list.
Refer to the included communication from Navistar for more information.
Customer Action: Follow the guidance in the included communication from Navistar.
Requirements: Altec is not able to perform this repair. The work must be completed by an International
dealer.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref
Page 1 of 1
Altec Use Only
0.0 hr
0.0 hr
NA
Not included
90
NA
NA
Description
NA
Altec Use Only
Part No.
-
Qty
-
Warranty
No
Released: July 11, 2023