SSM 51778

Service Bulletin Details

Public Details for: SSM 51778

Some 2020-2021 escape built on/before 23-nov-2021, 2021 f-150 built on/before 08-oct-2021, 2021 mustang mach-e built on/before 29-mar-2021, 2021 expedition built on/before 05-aug-2021, 2021 explorer built on/before 27-sep-2021 and 2020-2022

- 2022 - 2021 - 2020 -

Models from 2022

2022 FORD EDGE

Models from 2021

2021 FORD BRONCO SPORT

2021 FORD MUSTANG MACH E

Models from 2020

2020 FORD EDGE

2020 FORD ESCAPE

SSM 51778
2020-2022 Various Vehicles - Audio Inoperative - No Sound From Audio
Speakers - No Communication With ACM Or DSP - DTC U0184, U0237
And/Or U0238
Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021
Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer
built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power
on, no sound from audio speakers, chimes default to coming through the instrument cluster, no
communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic
trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP
by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate
Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in
Section 10 of the Service Labor Time Standards Manual.