ChecklistF
Service Bulletin Details
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Volkswagen perfect delivery process ? Sales consultant delivery checklist
- 2015 -
Models from 2015
2015 VOLKSWAGEN E-GOLF |
Volkswagen Perfect Delivery Process – Sales Consultant Delivery Checklist Vehicle Information: VIN: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Model Year: ___________________ Model Type: _________________ Owner Information: First Name: _______________________________________ MI: _________ Last Name: _______________________________________________________ Mailing Address: ______________________________________________________________________________________ Apartment Number: _____________ City: ______________________________ State/Province: ___________________ Zip/Postal Code _______________ Home Telephone: __________________ Email Address: _____________________________________________________. Work Telephone: __________________ Model: 2015 e-Golf Ensure the following critical delivery items are completed: 1 - Questions for your customer 1. 2. What are the 3 most important features to your customer? a. ____________________________________________ b. ____________________________________________ c. ____________________________________________ How much time does your customer have available to take delivery of their vehicle? _______________________________ 2 - Vehicle Preparation (Pre-Delivery) Plug vehicle into high voltage charger to ensure HV-Battery is 100% charged before delivering vehicle to customer Verify vehicle equipped as specified and all accessories are installed Ensure final detail was completed, including installation of front license plate bracket (if required) Technician and Detailer PDI completed Verify completion of campaigns and required vehicle updates Ensure all unnecessary stickers are removed Verify air bag warning triangle is affixed Install HVAC Hangtag and fan-direction decal Vehicle Condition Check Verify that the vehicle interior and exterior are clean and free of damage Inspect the exterior for damage, dings, dents, and surface scratches Check interior for cleanliness, grease marks and damage. Repair all defects prior to customer delivery Visually check tires for obvious damage or over/under inflation Vehicle Function Check Verify function of all remote keys; all keys start vehicle Verify Satellite Radio is active (if applicable) Verify green Car-Net LED is illuminated Set clock to correct time Effective 6-11-2014 Version 1.0 3 - Dealership Tour Introduction to Service Department (hours and personnel) DoubleCheck Introduce DoubleCheck to customer Set appointment (within 30 days) with Service Consultant Explain the service is free and includes: Check vehicle operation Check fluid levels Discuss any potential issues or questions about their vehicle Introduction to Parts and Accessories Department Introduction to Sales Manager/General Manager 4 - Owner’s Documents to Explain, Review and Provide Sales invoice, finance paperwork License, insurance, registration Owner’s Manual with business card Quick Reference Guide Warranty and Maintenance booklet Applicable Tire Warranty brochure Roadside Assistance Owner’s Guide Lemon Law notice (based on state) Carefree maintenance brochure Car-Net brochure and disclaimer DoubleCheck introduction and explanation Knowyourvw.com 5 - Feature Demonstration Exterior Remote door lock/unlocking: explain unlock button must be pressed twice to unlock all doors Explain charging socket and charging procedures Explain charging override button in dashboard Hatch operation Rear seat fold-down operation 5 - Feature Demonstration Continued 5 - Feature Demonstration Continued Bluetooth - Connect customer’s Bluetooth phone (review phone pairing instructions in Quick Start Guide) (If applicable) Pair the customer’s phone with the vehicle Demonstrate making a call via voice and steering wheel controls Demonstrate how to answer, ignore and end calls Dialing from directories/phonebook - received, missed, and dialed calls www.vw.com/bluetooth (Resource) Smartphone application for e-Golf Interior Vehicle Operation Continued Climate control operation Demonstrate how to activate heated seats (if applicable) Sunroof: explain comfort feature (if applicable) Multi-Function Steering Wheel (if applicable) Explain the Multi-Function Display(MFD)/Trip Computer and the information available Explain the following: Gear lever operation (P, R, N, D, B) Explain recuperation modes with gear-change paddles (D, D1, D2, D3) TPMS system operation How to reset Warning/indicator lights: Explain: Output, range, and battery-charge state displays Energy-flow display and on-board computer Explain different driving profiles available (Normal, ECO, Range) Audio Review the Radio/CD/MP3 player and satellite radio modes (Satellite if applicable) Pre-set preferred radio stations and walk the customer through setting their favorite stations Explain scanning/tuning functions Show how to connect iPod/MP3. Demonstrate MDI, MP3/SD cards and Aux-in jack (if applicable) Demonstrate Bluetooth audio (if applicable) Navigation System Operation (if applicable) Show how to input the customer’s Home address into the Nav and demonstrate how to modify it Show how to store a Destination from an address Demonstrate how to control the map with zoom Demonstrate how to save your dealership as a POI Demonstrate how to select route preferences CarNet (if applicable) Car-Net: explain system operation and push “i-Button” to enroll Explain functionality of overhead 3-button assembly 6 - Customer Acceptance Two master keys/one valet key/key tag Complete Customer PDI Checklist 7 - Orientation Drive Cruise control Hill Hold Navigation operation (if applicable) Interior Vehicle Operation Seat positioning, safety belt, head restraint adjustment Side view mirrors and defog operation Headlight operation Fog Lights (if applicable) Cruise control location and function Windshield wiper operation and service position Windshield wash Explain operation of the rear wiper Follow-up call - Date/time: _______________________________________ DoubleCheck appointment - Date/time: _____________________________ Volkswagen Owner’s Signature: ________________________________________________________________ Date: __________________________ Sales Consultant’s Signature: ___________________________________________________________________ Date: __________________________ Sales Consultant’s Name: ______________________________________________________________________ Date: __________________________ Effective 6-11-2014 Version 1.0