ATI&07112023904

INTERACTIVE NETWORK
Next Unread Message
View Message
Sent on
07
From
Technical Information & Support Group
Subject
Request for Info: 2023-2024 CR-V Run Channel Issue (ACTION REQUIRED)
11
2023
Expires on 07
25
2023
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Info: 2023-2024 CR-V Run Channel Issue (ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 CR-Vs with a customer complaint of a visually defective run channel, wind noise, or window
function issue that results in recommendation to replace the affected run channel. To better understand the cause of this condition, AHM would like to collect specific
information from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to visually confirm the run channel defect, or trace the wind noise, or the window function
2. Visual defects of the affected run channel must be captured in clear photos (1 wide-angle & 1 close-up)
3. Vehicle has not been involved in a collision.
4. No repair has been attempted for this issue.
issue to a defective run channel.
before removing the run channel.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2023)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS#
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide
additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
Page 1 of 1