B011219

6/29/23, 3:10 PM
01 12 19_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES
SIB 01 12 19
2023-06-12
FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15
YEARS/150,000 MILES
This Service Information bulletin (Revision 07) supersedes SI B01 12 19 dated August 2022
What’s New:
The Cause, Procedure, and the Claim Information Sections have been updated.
MODEL
E-Series
G01
G01
G01
G02
G02
G12
G12
MY
2018 to
2019
2019
2018 to
2019
2019
2019
2017 to
2019
2017 to
2019
Model
Description
Production Dates
Engine
X3 xDrive30i
July 13, 2017 – July 29, 2019
B46O
X3 sDrive30i
March 29, 2018 – July 29, 2019
B46O
X3 M40i
July 12, 2017 – July 28, 2019
B58M
X4 xDrive30i
X4 M40i
May 17, 2018 – July 27, 2019
March 13, 2018 – July 15, 2019
B46O
B58M
740Li Sedan
June 14, 2016 to February 22, 2019
B58M
740Li xDrive
Sedan
February 09, 2016 to February 22,
2019
February 10, 2017 - February 22,
2019
G12
2018, 2019
G12
2018, 2019
G12
2017 to
2019
750Li xDrive
Sedan
M760Li xDrive
Sedan
G12
2018
G30
G30
G30
G30
G30
G30
G32
2017 to
2019
2017 to
2019
2018
2018 to
2019
2018 to
2019
2018 to
2019
2018 to
2019
750Li Sedan
B58M
N63R
February 9, 2017 – January 30, 2019
N63R
April 28, 2016 to February 15, 2019
N74B
ALPINA B7 xDrive
February 28, 2017 - February 22,
2018
N63R
530i Sedan
November 3, 2016 – June 11, 2019
B46O
530i xDrive Sedan
November 3, 2016 – June 18, 2019
B46O
540d xDrive Sedan
January 29, 2018 to June 25, 2018
B57O
540i Sedan
June 19, 2017 - June 24, 2019
B58M
540i xDrive Sedan
June 26, 2017 - June 25, 2019
B58M
June 11, 2017 - June 27, 2019
N63R
February 15, 2017 - June 27, 2019
B58M
M550i xDrive
Sedan
640i xDrive Gran
Turismo
Note: The Model information above is for informational purposes only, it is not the only deciding factor.
The 2018 MY 540d and the 2019 MY X3/X4 M40i, 530i, 540i, 750i/750Li, M550i and 640i and xDrive, the
2017, 2018, 2019 MY 740i/740Li, M760i and 640i and xDrive have been added to this bulletin update
dated August 2022
The MY 2018 & MY 2019 G01, MY 2019 G02, and MY 2017 & MY 2018 G30 vehicles has been added to
this bulletin update dated October 2020.
The 2018 MY G32 with the B58M engine has been added to this bulletin update dated May 2020.
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6/29/23, 3:10 PM
01 12 19_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES
Note: For upper and lower active air flap extended limited warranty coverage that apples to other vehicles,
refer to SI B01 01 19 and B01 04 21.
Eligible Vehicles
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific Vehicle
Comment shown below:
Please see SI B01 12 19 (DC 51 64 90 01 00). For this vehicle, the Radiator Grille Upper and
Lower Active Air Flaps limited warranty for defects in materials or workmanship has been
extended to 15 years/150,000 miles as determined from the original in-service date. This
coverage is subject to the same vehicle eligibility requirements, limitations, and
exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have Extended Limited Warranty (ELW) eligibility and/or coverage questions, please contact the Warranty
department through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to
performing any repair.
SITUATION
See attached pdf bulletin
Supporting Materials
picture_as_pdf B011219 Customer Letter V5.pdf
picture_as_pdf B011219.pdf
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6/29/23, 3:10 PM
01 12 19_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES
Copyright ©2023 BMW of North America, Inc.
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Service Information Bulletin
June 7, 2023
Warranties
B01 12 19
FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY
EXT TO 15 YEARS/150,000 MILES
This Service Information bulletin (Revision 07) supersedes SI B01 12 19 dated August 2022
What’s New:
•
The Cause, Procedure, and the Claim Information Sections have been updated.
MODEL
E-Series
G01
G01
G01
G02
G02
G12
MY
2018 to 2019
2019
2018 to 2019
2019
2019
2017 to 2019
Model Description
X3 xDrive30i
X3 sDrive30i
X3 M40i
X4 xDrive30i
X4 M40i
740Li Sedan
G12
2017 to 2019
740Li xDrive Sedan
G12
G12
G12
2018, 2019
2018, 2019
2017 to 2019
G12
G30
G30
G30
G30
G30
2018
2017 to 2019
2017 to 2019
2018
2018 to 2019
2018 to 2019
G30
2018 to 2019
G32
2018 to 2019
750Li Sedan
750Li xDrive Sedan
M760Li xDrive
Sedan
ALPINA B7 xDrive
530i Sedan
530i xDrive Sedan
540d xDrive Sedan
540i Sedan
540i xDrive Sedan
M550i xDrive
Sedan
640i xDrive Gran
Turismo
Production Dates
July 13, 2017 – July 29, 2019
March 29, 2018 – July 29, 2019
July 12, 2017 – July 28, 2019
May 17, 2018 – July 27, 2019
March 13, 2018 – July 15, 2019
June 14, 2016 to February 22, 2019
February 09, 2016 to February 22,
2019
February 10, 2017 - February 22, 2019
February 9, 2017 – January 30, 2019
April 28, 2016 to February 15, 2019
Engine
B46O
B46O
B58M
B46O
B58M
B58M
February 28, 2017 - February 22, 2018
November 3, 2016 – June 11, 2019
November 3, 2016 – June 18, 2019
January 29, 2018 to June 25, 2018
June 19, 2017 - June 24, 2019
June 26, 2017 - June 25, 2019
N63R
B46O
B46O
B57O
B58M
B58M
June 11, 2017 - June 27, 2019
N63R
February 15, 2017 - June 27, 2019
B58M
B58M
N63R
N63R
N74B
Note: The Model information above is for informational purposes only, it is not the only deciding
factor.
The 2018 MY 540d and the 2019 MY X3/X4 M40i, 530i, 540i, 750i/750Li, M550i and 640i and
xDrive, the 2017, 2018, 2019 MY 740i/740Li, M760i and 640i and xDrive have been added to this
bulletin update dated August 2022
The MY 2018 & MY 2019 G01, MY 2019 G02, and MY 2017 & MY 2018 G30 vehicles has been
added to this bulletin update dated October 2020.
The 2018 MY G32 with the B58M engine has been added to this bulletin update dated May 2020.
Note: For upper and lower active air flap extended limited warranty coverage that apples to other
vehicles, refer to SI B01 01 19 and B01 04 21.
Eligible Vehicles
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Componentspecific Vehicle Comment shown below:
Please see SI B01 12 19 (DC 51 64 90 01 00). For this vehicle, the Radiator Grille Upper and
Lower Active Air Flaps limited warranty for defects in materials or workmanship has been
extended to 15 years/150,000 miles as determined from the original in-service date. This
coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions
that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above
Notice of Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have Extended Limited Warranty (ELW) eligibility and/or coverage questions, please contact the
Warranty department through IDS by selecting Coverage, Policy, Coding Questions and Mileage
Corrections prior to performing any repair.
SITUATION
Component-Specific Limited Warranty Extension
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for
the vehicle’s Radiator Grille Upper and Lower Active Air Flaps to:
•
15 years/150,000 miles as determined by the vehicle’s original in-service date.
•
•
•
•
1.
2.
3.
4.
This component-specific limited
warranty extension applies to defects in
materials or workmanship.
This coverage is subject to the same vehicle
eligibility requirements, limitations, and
exclusions that apply to the BMW New
Vehicle Limited Warranty for Passenger
Cars and Light Trucks.
Air flap issues caused by
debris/blockage/damage from outside
influences is not a defect in materials or
workmanship and is not claimable
under this ELW
During the extended limited warranty
coverage period (Eligible vehicles that are
beyond the 4 year/50,000 mileage New
Vehicle Limited Warranty coverage), Active
Air Flap cosmetic defect issues are not
covered.
Air flap control (link) active, upper (G12, G30 and G32)
Air flap control (drive), active, upper
Air flaps, upper (assembly)
Air flaps, lower (assembly)
For eligible MY 2017 BMW 530i (B460) vehicles that are currently registered in the State of California
(CA) or a State that has fully adopted the State of California PZEV/SULEV regulation (CT, ME, MD,
MA, NJ, NY, RI, and VT), the standard emission-related coverage for the Radiator Front Grille Air Vent
Flaps is15 years/150,000 miles.
This component-specific limited warranty extension applies to defects in materials or workmanship.’
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or
Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA sent VIN-specific customer notification letters.
CAUSE
A check control message or MIL (Malfunction Indicator Lamp) may be illuminated with faults stored
related to the upper and/or lower active air flap(s).
Potential causes include:
•
•
•
•
•
Faulty upper air flap link (G12, G30, G32)
Faulty upper air flap actuator (G01, G02, G12, G30, G32)
Faulty upper flap assembly (G01, G02, G12, G30, G32)
Faulty lower air flap assembly (G01, G02, G12, G30, G32)
Software update (As instructed by ISTA diagnosis test plan)
Or:
Upon visual inspection, the passenger side upper active air flaps are either stuck open or closed, and
they will not move and there are no faults stored for the active air flaps (With no check control
message or check engine light or displaying)
CORRECTION
Follow the instructions in the PROCEDURE section.
PROCEDURE
Determine what is the vehicle’s current I-level by either using AIR or the Key reader/ISPA NEXT
application, so if needed, this information is available.
If an applicable Model vehicle arrives at your center with the issue described above, perform the
corresponding diagnosis.
Depending on the root cause, vehicle model, and the location of flap (upper or lower) at issue, as
determined and/or as instructed, the vehicle may require one or more of the following correction
repairs:
• Upper air flap link (G12, G30, G32)
• Upper air flap actuator
• Upper air flap assembly
• Lower air flap assembly
• Software update (As instructed by ISTA diagnosis test plan)
•
Follow the diagnostic suggestions in SI B51 22 19 (Retaining pin G12, G30, G32) as applicable to
determine which repair is required for a specific vehicle.
PARTS INFORMATION
G12, G30 and G32
Part Number
51 12 9 850 687
Description
Retaining pin
Quantity
1
To determine the part number below that applies to the specific vehicle being repaired, enter the
VIN/chassis number either in ETK or AIR, this considers the specific vehicle’s equipment and/or
options which is necessary for this selection process.
Part Number
Refer to ETK
Or:
Refer to ETK
And/or:
Refer to ETK
•
•
•
•
Description
Air flap control (drive), active, upper (see below)
Quantity
1
Air flaps, upper (assembly)
1
Air flaps, lower (assembly)
1
Important: If the Air flap control (drive), active, upper is the issue and it is available
separately (per ETK), then only replace the upper flap drive to correct this issue.
Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.
Only in conjunction with parts: When applicable, if ETK/EPC item identifies additional part(s)
that must also be replaced/installed in-conjunction with performing a covered repair, these
required additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other
information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.
CLAIM INFORMATION
This component-specific limited warranty extension to 15 years/150,000 miles applies to eligible USspecification BMW vehicles that are registered, operated, and have their covered repair performed by
an authorized BMW center in the United States (including Puerto Rico) for defects in materials or
workmanship.
For eligible MY 2017 BMW 530i (B460) vehicles that are currently registered in the State of California
(CA) or a State that has fully adopted the State of California PZEV/SULEV regulation (CT, ME, MD,
MA, NJ, NY, RI, and VT), the standard emission-related coverage for the Radiator Front Grille Air Vent
Flaps is15 years/150,000 miles.
Note: For upper and lower active air flap extended limited warranty coverage that apples to other
vehicles, refer to SI B01 12 19 and B01 04 21.
Active cooling damper control-related fault codes/repairs that are caused by debris/blockage from
outside influences is not a defect in materials or workmanship and is not claimable.
During the extended limited warranty coverage period (Eligible vehicles that are beyond the 4
year/50,000 mileage New Vehicle Limited Warranty coverage), Active Air Flap cosmetic defect issues
are not covered.
The existing limited warranty coverage for the whole vehicle and other components has not
changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned
Program or any BMW Group Vehicle Service Contract that applies to the vehicle.
Should this component fail again, it is covered by the remaining portion of the extended limited
warranty coverage period.
Non-Qualifying Repairs
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this
component-specific coverage, or that are due to outside influences, or any other unrelated issues are
not covered by this limited warranty extension. This exclusion also applies to repairs that were
performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Qualifying Repairs - Claim Submission
Repair Code:
5164900100
Gx Air flap control system
Retaining Pin (link) Replacement
G12 except the ALPINA B7
Labor Operation
51 64 002
Description
Removing and installing top air flap control (Drive)
(Main work)
Labor Allowance
Refer to AIR
Or:
Removing and installing top air flap control (Drive)
(Plus work)
Refer to AIR
51 00 001*
Diagnosis and visually inspect the top air flap control
(Drive) (Plus work)
2 FRU
Or
00 58 500*
And:
Diagnosis Worktime Flat Rate (See below) (Plus work)
2 FRU
51 99 000
Work time for installing the retaining pin for linkage of
the air flap
1 FRU
51 64 502
And:
Or, when a:
G30 and G32 vehicle arrives at your center for this Repair (No other Main work will be
performed/claimed during this workshop visit)
Labor Operation
51 00 001*
Or
00 58 000*
And:
51 74 702
Description
Diagnosis and visually inspect the top air flap control
(Drive) (Main work)
Labor Allowance
Diagnosis Worktime Flat Rate (See below) (Main work)
3 FRU
Installing the retaining pin for linkage of the air flap
Refer to AIR
3 FRU
Or, when a:
G30 and G32 vehicle is already in the workshop
Labor Operation
51 00 001*
Description
Diagnosis and visually inspect the top air flap control
(Drive) (Plus work)
Labor Allowance
2 FRU
Or
00 58 500*
And:
51 74 702
Diagnosis Worktime Flat Rate (See below) (Plus work)
2 FRU
Installing the retaining pin for linkage of the air flap
Refer to AIR
Or, for the:
G12 ALPINA B7 Model only
Labor Operation
Description
Labor Allowance
51 99 000
Work time for removing and installing top air flap control
(Drive) (Main work) and replacing link.
16 FRU
Work time for removing and installing top air flap control
(Drive) (Plus work) and replacing link.
15 FRU
Or:
51 99 000
Or:
A Check Engine Light (MIL) or Check Control Message is displayed for the Active Air Flaps
behind the Kidney Grilles.
Labor Operation
Description
Labor Allowance
00 00 006
Carrying out vehicle test (Main work)
Refer to AIR
Carrying out vehicle test (Plus work)
Refer to AIR
Supporting voltage of the vehicle electrical system /
recharging vehicle battery
Refer to AIR
Carrying out vehicle diagnosis, ABL (Work time)
Work time (WT)
Diagnosis Worktime Flat Rate (See below)
2 FRU
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006*
Or
00 58 500*
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556
instead of 00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another
repair.
And, as required for the:
G01, G02 and G12 (excluding the ALPINA B7)
Labor Operation
Description
Labor Allowance
51 64 700
Replacing top flap control (including the drive only, if
available and applicable) (after vehicle diagnosis)
Refer to AIR
Or:
51 64 705
Replacing bottom flap control (after vehicle diagnosis)
Refer to AIR
Replacing top (including the drive only, if available and
applicable) and bottom air flap control (after vehicle
diagnosis)
Refer to AIR
Or:
51 64 715
Or, as required for the:
G30 and G32 (excluding the ALPINA B7)
Labor Operation
Description
Labor Allowance
51 74 610
Replace upper air flap control active (after vehicle
diagnosis)
Refer to AIR
Replace the upper air flap (after vehicle diagnosis)
Refer to AIR
Replace upper air flap and air duct (after vehicle
diagnosis)
Refer to AIR
Replacing bottom air duct (lower) (after vehicle
diagnosis)
Refer to AIR
Or:
51 74 600
Or:
51 74 602
Or:
51 74 601
Or:
51 74 620
Replace upper air flap control active and air duct lower
Refer to AIR
(after vehicle diagnosis)
And:
51 74 900
Additional work for bottom air flap control (with 51 74 601
or 51 74 620 only) (Remount FRS and rework lower air
duct) (Includes adjusting ACC sensor)
Refer to AIR
Or, as required for the:
G12 (ALPINA B7 Model only)
Labor Operation
51 99 000
Description
Labor Allowance
A. Work time for replacing top flap control (including
the drive only, if available and applicable) (after
vehicle diagnosis)
15 FRU
B. Work time for replacing bottom flap control (after
vehicle diagnosis)
11 FRU
Or:
51 99 000
Or:
51 99 000
C. Work time for replacing top (including the drive
only, if available and applicable) and bottom air flap 15 FRU
control (after vehicle diagnosis)
And, additionally for
Vehicles equipped with an ACC Sensor that require a Bottom Air Flap replacement
Labor Operation
Description
Labor Allowance
66 99 000
Work time to prepare the lower active flap for the re-install
of the ACC sensor (with 51 64 705, 51 64 715, ALPINA
3 FRU
repair B or ALPINA repair C)
And:
66 31 502
Adjusting ACC sensor
Refer to AIR
Work time labor operation codes 61 00 006, 51 99 000, 00 58 500 and 66 99 000 are not considered a
Main labor operation.
* Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the
applicable procedure for documenting, claiming, and explaining, on the RO and in the claim
comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your
center performed, unless otherwise required by State law.
And, as:
Instructed by the ISTA Diagnosis Test Plan, without an Open Programming Technical
Campaign on the Vehicle.
Labor Operation
Description
Labor Allowance
61 00 730
Program/encode control unit(s), includes deleting the fault Refer to AIR
memory
During the workshop visit for this repair procedure, the above vehicles may also show one or more
programming and encoding Technical Campaign repairs open, the programming and encoding
procedure may only be invoiced one time.
If you should have this situation, update the vehicle to the required I-level or higher by
performing and submitting for it through one of these open Technical Campaigns instead.
Please be sure to also perform any additional work the campaign repairs require and/or close
the remaining open programming and encoding the Campaign repairs as outlined in the
corresponding Service Information Bulletin.
Only if the situation above does not apply, the additional flat rate labor operation code above to
perform the programming and encoding procedure is then claimable within the work procedures and
coverage guidelines described in this bulletin.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which
do not have the latest software I-level. If one or more control module failures occur during this
programming procedure:
Please claim this consequential control module-related repair work (including performing the IRAP
Control Unit Recovery procedure first as required, refer to the SIB in AIR) under the defect code listed
in this bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the
corresponding control module-related repair work using the applicable defect code and labor
operations in AIR (including diagnosis).
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC (BMW NA) will provide reimbursement for qualifying customer-pay
repairs that were performed on an eligible vehicle prior to the release of this component-specific
limited warranty extension.
The 2018 MY 540d and the 2019 MY X3/X4 M40i, 530i, 540i, 750i/750Li, M550i and 640i and
xDrive, the 2017, 2018, 2019 MY 740i/740Li, M760i and 640i and xDrive have been added to this
bulletin update dated August 2022.
The MY 2018 & MY 2019 G01, MY 2019 G02, and MY 2017 & MY 2018 G30 vehicles has been
added to this bulletin update dated October 2020.
The 2018 MY G32 with the B58M engine has been added to this bulletin update dated May 2020.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and
exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this
component-specific coverage, or that are due to outside influences, or any other unrelated issues are
not covered by this limited warranty extension. This exclusion also applies to repairs that were
performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto
Rico), please have him/her submit his/her reimbursement request online at www.BMW-RP.com under
the following reference:
•
B-ELWR Radiator Grille Air Flaps 15Y150M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the
prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by
fax as described below:
BMW Customer Reimbursement Center
Attention: B-ELWR Radiator Grille Air Flaps 15Y150M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket
to the Parts Department
47911 HALYARD DRIVE
STE. 200
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS
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August 2022
This “Important Limited Warranty Information,” effective with the date listed above, applies to the
BMW model with the Vehicle Identification Number (VIN) of 5UXUJ5C50K1234567 .
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
Radiator Front Grille Air Vent Flaps
On the above-referenced vehicle to:
15 years/150,000 miles, as determined from your vehicle’s original in-service date.
This component-specific limited warranty extension applies to defects in materials or workmanship. This
coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is a notice of a “component-specific limited warranty extension.” It is not a notice of a
Recall or Service Action.
If a repair to this component is required, please contact your nearest authorized BMW center in the United
States or Puerto Rico to schedule an appointment.
Company
BMW of North America, LLC
BMW Group Company
Company
Mailing
Address
BMW of North
America,
LLC
PO Box
1227
BMW Group
Company
Westwood, NJ
07675-1227
Mailing
Address
PO Box 1227
Telephone
Westwood,
NJ
(800)
831-1117
07675-1227
E-mail
Website
Customerrelations@
www.bmwusa.com
bmwusa.com
Website
Company
www.bmwusa.com
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Your BMW center will confirm your vehicle’s eligibility and review the scope of the repairs to determine if
this “component-specific” extended limited warranty coverage applies. After vehicle inspection and
diagnosis, the eligible repair work will be performed by the authorized BMW center free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by this
component-specific limited warranty extension. This exclusion also applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or light truck
parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are determined
to exceed your expectations and hope this warranty extension further enhances your ownership
experience.
Sincerely,
BMW of North America, LLC
B-ELW Frt Grille Air Vent Flaps 15Y150M (2022) (Sample)
Mailing Address
1
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
August 2022
BMW of North America, LLC
VIN 5UXUJ5C50KLA93186
For the BMW model with the Vehicle Identification Number (VIN) listed above, BMW of North America, LLC
(“BMW NA”) will reimburse “qualifying customer-pay repairs” that were performed prior to the release of
this component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by this
component-specific limited warranty extension. This exclusion also applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or light truck
parts.
Requesting Reimbursement for a Previous Repair That Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR Frt Grille Air Vent Flaps 15Y150M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR Frt Grille Air Vent Flaps 15Y150M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
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B-ELWR Frt Grille Air Vent Flaps 15Y150M (2022) (Sample)
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BMW Front Grille Air Vent Flaps: Limited Warranty Extension to
15 Years/150,000 Miles
Previous Customer-Pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies (either a scan,
photo, PDF, and/or screenshots) of the following documentation with your name, address, and your
preferred contact telephone number(s) and email addresses:
Repair Order (RO) or Invoice
This document should include the following information:
†
†
†
†
†
†
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, reimbursement consideration will only be given
to those line-item expenses that are directly related to the specific repair that is now covered by this
component-specific extended limited warranty.
Proof of Payment
In addition to the above, please provide a copy of at least one of the following items as valid proof of
payment:
†
†
†
†
Repair order (RO)/invoice stamped and dated as “PAID”
Cancelled check
Signed credit/debit card receipt
Credit/debit card statement
Unreadable, altered/modified, incomplete and/or non-authentic documentation will not be accepted.
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?
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B-ELWR Frt Grille Air Vent Flaps 15Y150M (2022) (Sample)
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BMW Front Grille Air Vent Flaps: Limited Warranty Extension to15 Years/150,000 Miles
Frequently Asked Questions (FAQ)
1. Which BMW Group US models are potentially eligible for this component-specific
Limited Warranty Extension?
E-Series
G01
G02
G11
G12
G12
G12
G12
G12
G12
G30
G30
G30
G30
G30
G30
G32
Model Years
2019
2019
2019
2017 to 2019
2017 to 2019
2019
2019
2019
2017 to 2019
2019
2019
2019
2019
2019
2018
2019
Model Description
X3 M40i
X4 M40i
750i xDrive Sedan
740Li Sedan
740Li xDrive Sedan
750Li Sedan
ALPINA B7 xDrive
750Li xDrive Sedan
M760i xDrive Sedan
530i Sedan
530i xDrive Sedan
540i Sedan
540i xDrive Sedan
M550i xDrive Sedan
540d xDrive Sedan
640i xDrive Gran Turismo
Engine
B58M
B58M
N63R
B58M
B58M
N63R
N63R
N63R
N74B
B46O
B46O
B58M
B58M
N63R
B57O
B58M
2. What is the specific issue with the Radiator Front Grille Air Vent Flaps?
The Active Air Flaps open and close to manage the engine warming and cooling temperatures
while maximizing the vehicle’s aerodynamic efficiency. System activation is dependent on several
engine temperature thresholds and the speed of the vehicle.
A mechanical and/or electrical issue may cause the Active Air Flaps not to operate properly, this can
cause them to either remain stuck open or closed.
3. How does this affect my vehicle?
Your vehicle will store the corresponding fault codes that may also be generated, and the
Malfunction Indicator Lamp (MIL) will illuminate.
4. What should I do if I notice a similar condition in my vehicle?
Please contact an authorized BMW center in the United States (including Puerto Rico) to have your
vehicle inspected, and as necessary, repaired.
5. How will my vehicle be repaired?
If it is determined that due to a defect in materials or workmanship your vehicle’s Radiator Front
Grille Air Vent Flaps has the issue described above, the applicable and eligible repair will be
performed free of charge under the terms of this 15 year/150,000-mile extended limited warranty
coverage.
Note: Air flap issues caused by debris/blockage due to outside influences is not a defect in materials or
workmanship. During the extended limited warranty coverage period (Eligible vehicles that are beyond the
4 year/50,000 mileage New Vehicle Limited Warranty coverage), Frt Grille Air Vent Flap cosmetic-related
defect issues are not covered.
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B-ELWR Frt Grille Air Vent Flaps 15Y150M (2022) (Sample)
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