Bulletin 97GX

Release Date
Technical Service Bulletin
07/25/2023
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
Applicable Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
CAN
2021
2021
2022
2022
ID.4
ID.4
18,428
1,277
Revision History
Revision
Date
Purpose
1
July 25, 2023
Original publication
Condition/Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria
Technical Background
01
An unsealed splice may have been routed in the lower part of the under hood electronics box where it can
be exposed to moisture resulting in corrosion. This corrosion may cause a warning message “Electrical
system not working correctly. Please go to workshop” to appear.
Remedy
Criteria
01
Remedy
Replace the unsealed splice with a wiring repair kit.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 97GX code in the ELSA Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 1 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
Service
NOTE:
•
ELSA is the only valid inquiry/verification source. Check ELSA on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an ELSA printout
showing the “open” status to the repair order.
•
If this UPDATE appears to have already been performed but the code still shows open in ELSA, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
•
ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
•
Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
•
Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 2 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
Fit wiring harness repair kit:
•
Remove the bolts <2>.
•
Remove the impact member <1>.
•
Disconnect the 12V battery according to
the ELSA repair manual:
o
See ELSA Repair manual: Repair
manual > Electrical System >
Electrical Equipment > 27 Battery,
Starter, Generator, Cruise Control
> Battery > Battery, Disconnecting
and Connecting.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 3 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Unclip the washer solvent filler neck <1>
and secure it to the side.
•
Remove the cover <1> from the SA fuse
panel on top of the 12V battery.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 4 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Remove the wire <1> from the SA fuse
panel and secure it to the side.
•
Remove the cover <1> from the SB fuse
panel under the hood.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 5 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Remove the rubber grommet <1> from the
SB fuse box in an upwards motion.
•
Remove the cable tie <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 6 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Remove fuse SB2 <1> and relay R1 <2>
from the under hood fuse panel.
•
Unlock the two retaining tabs ,
applying slight upward pressure to prevent
the tabs from locking back in.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 7 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Unlock the two retaining tabs  on
the other side of the fuse panel and lift it
up.
NOTE
The electronics box housing can be removed to
create additional work space.
•
Unlock the contacts <1> with release tool
-VAS1978/18- and remove them from the
fuse panel.
NOTE
The terminals are different types. Take note of
the terminal positions when removing them.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 8 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
CAUTION
Risk of damage!
The wires in the harness can be damaged if care
is not taken when cutting the fabric tape.
•
At the wiring harness for the electronics
box <1>, carefully cut open 10 cm of the
fabric tape using a suitable tool.
•
Locate the J1 splice <1> and remove the
fabric tape.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 9 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Cut the wire <1> which leads to the body
harness.
•
Wire that is to be cut  shown
from a different view for clarity.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 10 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Strip back the sheathing of the wire in the
body harness <1> and the wire from the
repair kit without terminals installed. <2>.
•
Connect the wiring harness repair kit <2>
to the wire in the body harness <1> using
the supplied connector <3>.
•
Use crimping pliers -VAS1978/1A- with
crimping head -VAS1978/1-1- to secure
the connector.
NOTE
The wiring harness repair kit has additional wire
length for any repairs that are needed. For
example, if the wire is found to be corroded.
•
Seal the connector <1> using the hot air
blower -VAS1978/14A-.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 11 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Insert the terminals <1> from the wiring
harness repair kit into the fuse panel.
NOTE
The terminals are different types. Take note of
the terminal positions when installing them.
•
Attach the sealed crimp connector <1> and
the new splice <2> to the wiring harness
using the fabric tape.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 12 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Wrap the wiring harness <1> with about 10
cm of fabric tape in the area indicated <2>.
•
Install a new cable tie in the area indicated
<1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 13 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
•
Reassemble the vehicle in the reverse
order of removal.
•
Torque electronics box bolts to 8 Nm.
•
Torque nut for SA fuse panel cable to
6 Nm.
•
Torque nut for the 12V battery negative
clamp to 5 Nm.
•
Torque Impact Member bolts to 20 Nm.
•
Adapt the power window lifters and
steering angle sensor as needed.
NOTE
If there are warnings displayed in the vehicle
after completing the repair, check the repair kit
installation for any issues. The following faults
may be stored in the ECM if the terminals are not
fully seated in the fuse panel: 03B88, 0A2E5,
03B86, and 05A2D.
NOTE
At the end of the diagnosis, the diagnostic tester
requires the calibration of the three-phase drive
-VX54-.
The calibration does not have to be performed at
the end of the diagnosis; it can be carried out
without the diagnosis tester on a test drive above
20 mph/ 35 kph (before returning the vehicle to
the customer).
CRITICAL REPAIR STEP
STOP!
Perform a test drive above 20 mph/ 35 kph to
calibrate the three-phase drive -VX54-.
When performing this road test, the vehicle will
momentarily lose acceleration when the threephase drive -VX54- calibrates. Ensure the road
test is performed in a safe manner.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 14 of 17
Release Date
Technical Service Bulletin
07/25/2023
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:

U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.

Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type
97GX
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark REPAIR KIT* as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
9713 23 99
70
Fit wiring harness
AND (IF NECESSARY)
2706 89 50
10
Connect battery charger
0150 00 00
Time stated on
diagnostic protocol
GFF operations
9310 83 50
See ELSA
Deactivate and reactivate high voltage
system (only if voltage is not 0V after
disconnecting the 12V battery)
0121 00 04
10
Test drive
PARTS
Quantity
Part Number
Description
1.00
10A998110
REPAIR KIT*
0.05
N 10729001
TAPE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 15 of 17
Release Date
07/25/2023
Technical Service Bulletin
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
ELSA Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the ELSA Campaign/Action
Information screen. The ELSA system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Volkswagen Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this Update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 16 of 17
Release Date
Technical Service Bulletin
07/25/2023
97GX UPDATE
Electronics Box Wiring Harness– (NVLW)
Required Parts
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
1
10A-998-110
REPAIR KIT
Free Order
N -107-290-01
TAPE
Free Order
01
75 cm
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
• Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S.
and the Part Destruction and Core Disposition Report for Canada.
Required Special Tools
Wiring Harness Repair
Set
-VAS1978B-
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check
ELSA for the most current version of this document.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
June, 2023
97GX Page 17 of 17