A9023332063913_5

Technical Service Bulletin
90 Instrument cluster driver information system display is blank
90 23 33 2063913/5 July 25, 2023. Supersedes Technical Service Bulletin Group 90 number 23-27 dated June 7,
2023 for reasons listed below.
Model(s)
Year
A4, and S4
2021
A4 allroad
2021
A5, A5 Cabriolet,
A5 Sportback,
S5, S5 Cabriolet,
and S5
Sportback
VIN Range
Vehicle-Specific Equipment
Ingolstadt: 000001 – 062322
Neckarsulm: 000001 – 012657
000001 – 062322
Analog Instrument Cluster
Ingolstadt: 000001 – 045240
2021
Neckarsulm: 000001 – 005166
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised Warranty (Updated TU)
Revised Service (Updated instructions)
Revised header (added A4 allroad)
4
7/7/2023
Revised header (removed Q5, added VIN ranges for A4 and A5)
3
10/13/2021
Revised Service (Updated Note regarding attempts needed)
Revised Warranty (Updated TU)
Customer states:
• The driver information system (DIS) in the instrument cluster (PR Code 9S7) is blank.
• The speedometer, tachometer, and bar graphs showing the fuel level and coolant temperature work normally
(Figure 1).
© 2023 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Instrument cluster display is blank.
Technical Background
There is a hardware defect in the instrument cluster.
Production Solution
An optimized instrument cluster hardware has been introduced in series production.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the instrument cluster, J285 (address word 0017) using the SVM action code as listed in the table
below, if necessary:
Model
Old Software
Part Number
© 2023 Audi of America, Inc.
Old
Software
Version
New Software
Part Number
New Software
Version
(or higher)
(or higher)
SVM Code
Input
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
A4/A5
8W5920***K
0761
8W5920***K
8W5920***L
0759
8W5920***L
0762
17A036
Note:
• If the update does not run on the first attempt, please try again.
• If the update fails for a second time, put the vehicle in bus sleep mode for at least half an hour before
attempting the update process again.
• If the update is aborted again, select “2. Cancel coding of the following control module and complete any repair
suggestions: 00174 – dash panel insert” after receiving the message “The following event has occurred: The
coding of the following control module could not be performed: 0017 – dash panel insert”. Follow the
instructions on the tester.
The update can take multiple attempts. Please attempt the update up to 12 times before replacing parts. If an
improvement to the update is available, this TSB will be updated.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0039
Labor Operations:
Software Update (Includes
checking for DTCs)
Diagnostic Time:
0151 0000
Time stated on the
diagnostic protocol (Max
200 TU)
Initiate bus sleep mode (if needed) 0689 1099
10 TU
GFF
No allowance
0 TU
Road test prior to the service
procedure
No allowance
0 TU
Road test after the service
procedure
No allowance
0 TU
Claim Comment:
As per TSB 2063913/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
© 2023 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2063913) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.