36697.1.0

Polestar 
Service and Parts Business
Technical Journal
TITLE:
WPC, none or unstable charging
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36697.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2023-07-18
2023-07-27
FUNC GROUP:
FUNC DESC:
3942
Mobile telephone
Page 1 of 2
DESCRIPTION:
If vehicle is showing symptom of none or unstable charging from WPC (Wireless Phone Charger),
follow advise under “Service”.
Applies for MY24 car with WPC, hardware part no 32359823, after PDS SWDL (or when used as a
spare part on other model years)
CSC Customer Symptom Codes
Code
Description
35
Power outlet/Wireless phone charger does not work
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2021-9999
Plant
Chassis range
Struc Week
Range
-
202007-999952
SERVICE:
Avoid unnecessary replacements of the WPC
When performing PDS SWDL on MY24 cars with WPC, hardware part no 32359823, it is crucial that no
phone or other metallic object is placed on top of or near (up to 60mm) the WPC. Car radio must be off.
If this was not followed during the PDS SWDL then the WPC will be incorrectly calibrated, resulting in
no charging or unstable charging performance.
Produced and printed in the USA and available as an electronic document.
© Polestar 2023
Technical Journal 36697.1.0
To solve this issue, recalibrate the WPC by performing a WPC reload. Be sure to follow above
instructions.
(Applies also for earlier/later M/Y since this spare part can be used for all M/Y.)
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP number
stated in this TJ.
Note that the TJ number must be stated in the repair order text.
VST Operation Number
VST Operation Number
Description
36050-2
Calibrating/Identifying with VIDA
LABOR TIME:
0.2
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use
function group 3942.
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2023-07-27