36694.1.0

Polestar 
Service and Parts Business
Technical Journal
TITLE:
iCUP, “Searching for GPS” message in DIM / CSD
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36694.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2023-07-17
2023-07-27
FUNC DESC:
FUNC GROUP:
Media, navigation and
communication
3900
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Attachment
File Name
File Size
TJ_36694_1.PNG
0.4033 MB
DESCRIPTION:
If customer sees a message “Searching for GPS” in CSD and DIM during startup while LTE connection
is fully established (see attachment TJ_36694_1), then follow the advice under “Service”.
CSD = Center Screen Display
DIM = Driver Infotainment Module
LTE = Long Term Evolution (4G)
CSC Customer Symptom Codes
Code
Description
7N
Navigation/Other navigation problems
EO
Navigation/Does not work
IP
Navigation/Error message on screen
DTC Diagnostic Trouble Codes
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-9999
Plant
Chassis range
Struc Week
Range
0000001-9999999 202007-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2023
Technical Journal 36694.1.0
SERVICE:
Do not replace any components for this issue.
A temporary fix for this symptom is mentioned in TJ 36086 (Restart IHU via home button).
The symptom is known and work is ongoing to solve it, an improved IHU software is scheduled for
release in week 42 of 2023.
This TJ will be updated when the release date is confirmed.
Warranty claim info:
No warranty claim accepted for a job described in this TJ.
Failing Part: No part replacement accepted
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use
function group 3900.
To view TJ attachment continue to next page. This TJ has one attachment.
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2023-07-27
Technical Journal 36694.1.0
2023-07-27
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