PIE0754

Subject:
Engineering Information - Second Row and/or Third Row Power Seats are Inoperable
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL refer to Service Bulletin 04-00-89-053 for more details on the use of
Engineering Information bulletins.
Brand:
Model:
Cadillac
Escalade Models
Chevrolet
Suburban
Model Year:
VIN Breakpoint:
from
to
from
to
2022
2023
—
—
Engine:
Transmission:
—
—
Tahoe
GMC
Yukon Models
Involved Region or Country
U.S. Dealers ONLY
Additional Options (RPOs)
Equipped with SEAT THIRD ROW-60/40 BENCH POWER FOLD, SEAT RR-BUCKET POWER
CONFIGURABLE, SEAT RR-BENCH 60/40 POWER CONFIGURABLE (RPOs AS8, ATN, ATT)
Condition
Some customers may comment on the second row and/or third row power seats are inoperable.
Cause
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will
be used to "root cause" the customer's concern and develop/validate a field fix.
Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs
under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must
follow those applicable laws.
If you encounter a vehicle with the above concern, perform one or both of the following procedures listed below depending on the concern.
1.
If the seat is stuck in the seating position, refer to Rear Seat Does Not Release in SI, Document ID: 6340782.
2.
If the seat is stuck in the fold flat position, refer to Rear Seat Stuck in Fold Flat Position in SI, Document ID: 6340835.
If one of the corresponding document DOES NOT fix the issue, call the engineer listed below.
Contact Information
The Contact Information has been redacted.
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
1
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
7086478*
Engineering Information - Second Row and/or Third Row Power Seats are
Inoperable
0.5 Hrs.
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released July 17, 2023
2