S2323000043

Case Number: S2323000043
Release Date: May 2023
Symptom/Vehicle Issue: Swing Gate Bumper Falls Off Of The Gate.
Customer Complaint/Technician Observation: Tailgate bumper or swing gate
bumper will not stay installed or falls off with gate usage.
Discussion: The swing gate over slam bumper installs with 2 push retainers. If the
gate inner panel has flashing material around the holes the tabs will not snap in place
as designed and could allow the bumper to fall off when the gate is opened. Inspect
the bumper holes of the gate for flashing and remove with a file or deburring tool as
needed. Flashing around the hole that exceeds 4.8mm (.188 inch) will need to be
removed. Protect the painted surface of the gate with masking tape as necessary to
prevent scratching while filing in this area.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022