TSB-0032-23

T-SB-0032-23
June 5, 2023
Door Scuff Plate Carpet Untucked and/or Torn Carpet
Loops
Service
Category
Vehicle Interior
Section
Outline-Vehicle Interior
Market USA
Applicability
YEAR(S)
MODEL(S)
2019 - 2022
Avalon, Avalon HV
2018 - 2023
Camry, Camry HV
ADDITIONAL INFORMATION
Introduction
Some 2019 – 2022 model year Avalon and Avalon Hybrid and 2018 – 2023 model year Camry and
Camry Hybrid vehicles may exhibit a condition in which the carpet underneath the door scuff plate
becomes untucked (Figure 1) or a carpet loop is torn (Figure 2). The condition(s) can occur on
both the front driver and front passenger sides of the vehicles.
Figure 1. Untucked Carpet
Figure 2. Torn Carpet Loop
© 2023 Toyota Motor Sales, USA
Page 1 of 3
T-SB-0032-23
June 5, 2023
Page 2 of 3
Door Scuff Plate Carpet Untucked and/or Torn Carpet Loops
Introduction (continued)
To address this concern, an updated floor mat no. 2 has been developed to reduce the likelihood
of this condition from occurring. Follow the Repair Procedure in this bulletin to address
this condition.
Warranty Information
OP CODE
DESCRIPTION
TIME
BD2301
Carpet Untucked at Door Scuff Plate
(No R & R Carpet)
0.4
Combo A
Carpet Untucked at Door Scuff Plate
(R & R Carpet)
OFP
T1
T2
57
58510-#####*
62
1.2
12
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being
repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
PART NUMBER
PART NAME
QTY
58512-06010
Mat, Floor, No. 2
1
58510-06711-C1
Carpet Assy, Floor, Front (Black)
0–1
58510-06711-B2
Carpet Assy, Floor, Front (Neutral Warm Gray)
0–1
Required Tools & Equipment
REQUIRED TOOLS & MATERIAL
QUANTITY
3M™ Hot Melt Adhesive 3792LM (or Equivalent)
1
3M™ Hot Melt Applicator (or Equivalent)
1
Repair Procedure
1. Is the carpet untucked from the door scuff plate?

YES — Continue to step 2.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
© 2023 Toyota Motor Sales, USA
T-SB-0032-23
June 5, 2023
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Door Scuff Plate Carpet Untucked and/or Torn Carpet Loops
Repair Procedure (continued)
2. Remove the door scuff plate.
3. If applicable, disengage the undamaged carpet loop(s) from the tab(s).
4. Are there ANY torn carpet loops?

YES — Continue to the step 5.

NO — Go to step 6.
5. Remove and replace the damaged carpet from the vehicle.
6. Apply the hot melt adhesive to the carpet mating side (back side) of the NEW floor mat No. 2
per Figure 3 and Figure 4.
NOTE
The same part is applicable to both front driver and passenger side. The side for applying the
hot melt adhesive will change depending on orientation.
Figure 3. Floor Mat No. 2
Driver-side Orientation
Figure 4. Floor Mat No.2:
Passenger-side Orientation
Hot Melt Adhesive Placement
7. Pull back the carpet and align the NEW
floor mat No. 2 to the carpet and adhere the
NEW floor mat No. 2 to the carpet.
Hot Melt Adhesive Placement
Figure 5.
1
c
8. Place the NEW floor mat No. 2 adhered to
the carpet onto the carpet hooks.
9. Reinstall the door scuff plate.
10. Confirm the condition(s) no longer exist(s).
2
c
1
Floor Mat No. 2 Adhered to the Carpet
2
Carpet Hooks
© 2023 Toyota Motor Sales, USA