TSB-0036-23
Service Bulletin Details
Public Details for: TSB-0036-23
Tsb: pre-delivery service (pds) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing pds: ?Careful inspection for paint chips/scratches and body
- 2024 -
Models from 2024
2024 TOYOTA GRAND HIGHLANDER |
T-SB-0036-23 June 15, 2023 2024 Grand Highlander and Grand Highlander HV PreDelivery Service (PDS) Service Category General Section Pre-Delivery Service Market USA Applicability YEAR(S) MODEL(S) 2024 Grand Highlander, Grand Highlander HV ADDITIONAL INFORMATION Introduction Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: Careful inspection for paint chips/scratches and body dents/dings. Proper operation of electrical accessories (including interior light, clock, and radio reset). Interior cleanliness. Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”) This bulletin contains the PDS procedures that apply specifically to 2024 model year Grand Highlander and Grand Highlander Hybrid vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2024 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines. © 2023 Toyota Motor Sales, USA Page 1 of 7 T-SB-0036-23 June 15, 2023 Page 2 of 7 2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS) Warranty Policy If the need for additional repairs or adjustment is noted during PDS, the required service should be performed under warranty. Reimbursement will be managed under the warranty policy. The Warranty Policy and Procedures Manual requires that you maintain the completed Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit. An additional Repair Order completed in conjunction with normal PDS MUST have time punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched for each repair. Warranty Information OP CODE DESCRIPTION 001013 Pre-Delivery Service (PDS) MODEL TIME Grand Highlander 1.0 Grand Highlander HV 1.5 OFP T1 T2 – – – Required Tools & Equipment REQUIRED EQUIPMENT SUPPLIER Techstream ADVi* QTY TSADVUNIT Techstream 2.0 Techstream Lite PART NUMBER TS2UNIT ADE Techstream Lite (Green Cable) TSLITEPDLR01 TSLP2DLR01 *Essential SST. NOTE Only ONE of the Techstream units listed above is required. GTS+ software version 2023.02.001.02 or later is required. Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787. © 2023 Toyota Motor Sales, USA 1 T-SB-0036-23 June 15, 2023 Page 3 of 7 2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS) Procedures D/C Cut Fuse Installation................................................................................................................. 4 Head Unit System Reset ................................................................................................................. 5 Seating Position Control ECU Initialization* ..................................................................................... 5 Power Back Door Initialization ......................................................................................................... 5 Customize ACC Function ................................................................................................................ 6 Front License Plate and Mounting Bracket Installation* ................................................................... 7 Tire Pressure Warning System (TPWS) Initialization ....................................................................... 7 Navigation — Set Date & Time by GPS ........................................................................................... 7 *If applicable. © 2023 Toyota Motor Sales, USA T-SB-0036-23 June 15, 2023 Page 4 of 7 2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS) D/C Cut Fuse Installation To minimize battery discharge, the D/C cut fuse (20A) has been removed and is stored in the engine compartment relay block. Install the D/C cut fuse (20A) and confirm ALL related Diagnostic Trouble Codes (DTCs) are cleared. Figure 1. 1 2 3 1 Relay Block 2 Remove D/C Cut Fuse (20A) 3 Install D/C Cut Fuse (20A) (Original Location) NOTE With the D/C cut fuse (20A) removed, if any DTCs are detected when the ignition is turned ON during transportation, use Global Techstream Software (GTS) to clear ALL DTCs AFTER ensuring that there are NO malfunctions. © 2023 Toyota Motor Sales, USA T-SB-0036-23 June 15, 2023 Page 5 of 7 2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS) Head Unit System Reset Before selling a Toyota vehicle, confirm that the welcome screen with language options appears on the head unit display when the ignition is switched to the ON position. There may be instances where the welcome screen with language options may not properly appear on the head unit display. If the welcome screen showing language options is NOT displayed, complete the following steps: 1. Select the Settings option (gear icon). 2. Scroll down and select the Info & Security option. 3. The System Reset dialogue box will appear. Select Reset to confirm the resetting of system. 4. Confirm that the welcome screen with language options is now displayed. Seating Position Control ECU Initialization Initialization of the seating position control ECU is required after D/C cut fuse installation. Refer to the applicable Repair Manual for the seating position control ECU initialization procedure (procedure 2). Power Back Door Initialization As a result of the removal of the D/C cut fuse with the back door opened, the “automatic open and close” function of the power back door will be inoperative due to loss of the back door position memory stored in the ECU. Refer to the applicable Repair Manual for the power back door initialization procedure. © 2023 Toyota Motor Sales, USA T-SB-0036-23 June 15, 2023 Page 6 of 7 2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS) Customize ACC Function The pre-startup function detects when a user enters the vehicle, and it energizes the audio head unit (+BA) so that the multimedia system can quickly be used. This function is not enabled at the factory to reduce parasitic current draw in transit and storage. To enable this function, it is necessary to set the ACC customization function in the navigation display to OFF. 1. Turn the engine switch (power switch) to the ON position (ON mode). 2. Enter the following menus: Settings – Vehicle Customization – Utility – ACC Customize. 3. Change the setting to OFF (toggle at left with gray background). Front License Plate and Mounting Bracket Installation The front license mounting plate bracket and two self-tapping screws are loaded in the vehicle at the assembly plant. Follow this procedure to install the front license plate mounting bracket and front license plate in states where it is required by law. 1. Align holes “A” of the mounting bracket with the dimples on the radiator grille. Figure 2. A NOTE A Holes “A” are used for installation of the mounting bracket to the radiator grille. Holes “B” are used for the installation of the front license plate to the mounting bracket. B 2. Install the mounting bracket to the radiator grille using two self-tapping screws. NOTICE Do NOT overtighten the self-tapping screws. 2 1 1 Mounting Bracket 2 Dimples © 2023 Toyota Motor Sales, USA T-SB-0036-23 June 15, 2023 Page 7 of 7 2024 Grand Highlander and Grand Highlander HV Pre-Delivery Service (PDS) Front License Plate and Mounting Bracket Installation (continued) 3. Install the front license plate to the mounting bracket at holes “B” using two non-corroding bolts with the following dimensions: Length: 15.0 mm (0.59 in.) Diameter: 6.0 mm (0.24 in.) Figure 3. Figure 4. 1 2 1 3 2 1 Length 1 Self-tapping Screws 2 Diameter 2 Front License Plate 3 Bolts Tire Pressure Warning System (TPWS) Initialization After adjusting all the tires to the correct air pressure, perform the initialization of the Tire Pressure Warning System. Refer to the applicable Repair Manual for the TPWS initialization procedure. NOTE To adjust the tire pressure correctly when the outside temperature is significantly colder than shop temperature, perform a Health Check using Techstream and select the compensation tire pressure checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire pressure when the tires are cold. Navigation — Set Date & Time by GPS Before selling a Toyota vehicle, it is necessary to turn the Set Date & Time by GPS setting to the ON position. 1. Turn the engine switch (power switch) to the ON position (ON mode). 2. Navigate the following menus in the head unit: Settings – General – Date & Time – Set date & time by GPS. 3. Ensure the Set Date & Time by GPS function is set to the ON position. © 2023 Toyota Motor Sales, USA